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Pauline W

Highly Recommended - Room 1036

5.0 of 5 bubblesReviewed 11 Jan 2022
An excellent and relaxing vacation. A beautiful well laid out hotel with amazing pool and ground facilities. Most incredible breakfast offering at the buffet restaurant and warm sincere service from the chefs and the service staff, ably led by Jimo. The staff at the club lounge were super friendly and cheerful. I was offered a scarf when the staff there realised I was feeling cold!!! If you intend to visit Sanya, this hotel is highly recommended.
Date of stay: January 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this review
Responded 12 Jan 2022
Thank you for recommending Sofitel Sanya following your recent stay. I am pleased to learn that you enjoyed the facilities and services we offer. We look forward to welcoming you back on a future occasion.
With kind regards,
Marc de Beer
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (6,989)
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Traveller rating
6,832
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All reviews club millesime thai restaurant haitang bay beach pool dinner buffet kids activities swim up bar wonderful stay rooms are spacious service staff sea view swimming pools zora china gm elaine
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16 - 21 of 7,000 reviews
Reviewed 5 January 2022

We had the most WONDERFUL stay at the Sofitel over Christmas! The staff went above and beyond to make our stay so special, especially being far away from home for a second Christmas due to the pandemic. The hotel staff even surprised us with a full size Christmas tree and lights on Christmas Eve! Service, club lounge, room, breakfast, pools…everything was superb! The restaurant staff even helped us to prepare and cook special South African sandwiches for our friend! There were also lots of staff in the club lounge that we would like to thank personally for making our stay so memorable. Thank you Cindy, Candice, Leo, Zora, Lee, Elaine and Daisy! Truly the best customer service during our 9 years in China! We cannot wait to return! 新年快乐!

Date of stay: December 2021
Trip type: Travelled with friends
Thank francescalD3612LD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 13 January 2022

Thank you so much for sharing your recent experience. I am delighted to read that the team was able to make your Christmas special. I appreciate the recognition of the Club Lounge team. They and the entire team look forward to your return.
With kind regards,
Marc de Beer
General Manager

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Reviewed 7 December 2021 via mobile

Very good experience in this beach hotel. Several stays and always feel want to go back. Warm welcome from all the staff... special greetings to all club team : Candice, Cindy, Daisy and favorite of my baby girl Leo !! Thanks to Michelle the guest relation manager that pay attention to all small details that make the difference !

Many outside pools. Including 2 with heated water during winter!

Date of stay: October 2021
Trip type: Travelled with family
1  Thank Compass570187
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 13 January 2022

Thank you for your complimentary words. I am happy to read you had several good experiences at Sofitel Sanya. I will be sure to share your recognition of Michelle and the Club Lounge team. We hope to welcome you back with us soon!
Best regards,
Marc de Beer
General Manager

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Reviewed 5 November 2021 via mobile

When i was arrived at this hotel,all is in mess. Check in counter,lobby and so…… which were great contrasts than other resorts. The stuff kept looking outside but took No actions to our baggages. Worst service and ordinary surroundings, Which aren't worth living

Room tip: Take notice of different bays in Sanya,There are distances between the bays
Date of stay: November 2021
Trip type: Travelled with family
Thank Jet43873717966
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 October 2021

Our 4th time in Sanya and we decided to try Haitang Bay again because on the reviews and pictures of this Sofitel. Even though swimming in the sea is not allowed by the authorities in Haitang Bay, I really enjoyed this resort and the leisure it offers, specially the swimming pool area.

We got a premium sea view room (I strongly recommend sea-view room) which was beautifully decorated and very spacious. The small balcony was a nice plus. The bed was very comfortable and AC working as it should.

Since the day before my arrival I was contacted by Michelle who I added on wechat, I really like this kind of service as it provides easy and quick assistance if necessary. She was also very attentive and took care of us all the way. Check-out was super fast, all we did was dropping the room key and later received the billing by mail.

The breakfast was nothing less than I would expect from this level of hotel in terms of offer, but I really enjoyed the quality of the food and layout of the room.

What I enjoyed most in the hotel was the swimming pool areas. The actually have 2 different pools, a big one close to the rooms and another one close to the beach. Both of them offer different kind of areas to enjoy, for example the bigger one offers a bar area, a separate kids area, and quite a few smaller more private areas where you can have a chair or sofas. You can also find hammocks laying around the hotel grounds.

An important comment to make is that during peak season the hotel offers helicopter tours, so there will be a lot of take-off and landing during the day. It did't bother us much though.

Room tip: Get the sea view
Date of stay: October 2021
    • Location
    • Sleep Quality
    • Service
1  Thank Raphael G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 18 October 2021

Dear Raphael G,
Thank you for your complimentary review following your recent stay at Sofitel Sanya. I am delighted to read that you enjoyed the hotel. Michelle and the rest of the team look forward to your return visit.
With kind regards,
Marc de Beer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2021 via mobile

This is a great resort for families and couples with separated areas, pools, etc depending on who you are with and what you want out of the trip. This hotel's layout as a resort is one of the best I've encounter and highly recommend. You won't be disappointed.

I've stayed here twice now and found the staff to be fairly nice. The ladies in the executive lounge were extraordinarily attentive and some of the best I've encountered at a Sofitel, but super stringent and not very friendly if you show up a few minutes before closing, expect to be cut off. Too bad for later checkins.

I would give this place five stars, but the last day of the second stay, they let some massive DJ party happen on the hotel grounds which is fine, it ended around 1030-11pm, but what I found pretty annoying was the security guards. You can't sleep with the noise, but they'll sure the hell try to kick you out of the pool and keep you out which seems a bit ridiculous in context of the ongoing noisey event.

Otherwise, everything was pretty good, I'd definitely come back.

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank V8259FFmichaelk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marc de Beer, General Manager at Sofitel Sanya Leeman Resort, responded to this reviewResponded 26 September 2021

Dear V8259FFmichaelk,
Thank you for your complimentary review of your latest stay. I am pleased to read that you appreciate the design and the staff, and I have taken note of the apparent strictness, which we will work on improving. The pool access restrictions are a life safety issue and without life guards present we cannot allow guests to be in the pool, regardless of what event is going on in the resort. While these events are rare, if we do have another one I will consider to keep the life guards longer, in line with the event ending time. Thank you once again and we look forward to welcoming you back in the future.
Kind regards,
Marc de Beer
General Manager

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