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jjdbadl
Los Angeles, California

glad I only stayed for two nights

1.0 of 5 bubblesReviewed 13 Apr 2023via mobile
Stayed at Park Hyatt Sanya for two nights back in March, glad I only stayed for two nights. Before arriving the property we had very high expectations but this stay turned out to be one of my worst. Check in was long, apparently lack of check in clerk, but there were many other staffs standing there playing with their phones. The front desk had no smile, no proper greeting and very slow seems don’t know what she is doing. The room is lack of maintenance please see pictures. Beach is very very dirty. Found a fly in my breakfast noodle soup. when I pointed it to a cook he pretended can’t see the fly in the soup and no apologies. Tried the bar, the bartender shows poker face and seemed not willing to serve at all. Highly doubt most of the staffs are inters. I almost slipped when stepping out of the elevator holding a bottle of wine and two wine glasses. Why? Because the cleaning lady was mopping the floor and not even putting a sign.
Date of stay: March 2023
Trip type: Travelled as a couple
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Reviewed 20 March 2023

During this vacation, I chose Park Hyatt Santa Sunny Bay for its unique landscape and exclusiveness. My family's stay there proved my choice right. We like the delicious foods, heartfelt services and beautiful sceneries. My family enjoyed days there and we even don't want to go any other travel resorts in Sanya anymore.

Date of stay: March 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank qiaoneisen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 24 March 2023

Dear guest, thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our associate takes great pride in, so we value your feedback. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!

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Reviewed 13 March 2023 via mobile

I would like to say how wonderful an experience we had at the Park Hyatt sunny Bay Sanya. The hotel itself is truly amazing in its style and design even being a few years old it still looks cool and modern. The big plus for me, not being a Chinese speaker was the effort the staff went to assist me with and questions I had. They were all very friendly and attentive. We ate in most of the restaurants in the hotel and were not disappointed in one of them.
I cannot recommend this hotel highly enough as a non Chinese speaking foreigner I was made to feel welcome and valued.

Room tip: Breakfast can be very busy be warned, however my experience in Chinese hotels is always the same. The staff did make everything run smoothly
Date of stay: March 2023
Trip type: Travelled as a couple
Thank 962iang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 24 March 2023

Dear guest, thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our associate takes great pride in, so we value your feedback. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2023

The hotel itself is a tranquil sanctuary with an artistic vibe. Everything just slows down a bit in here. There’s so much to explore within the hotel, needless to say the private sunny bay, which is only accessible by Park Hyatt. Super friendly staff and excellent service! One of the best hotels, if not the best, in Hainan.

Date of stay: February 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank roy3dong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 27 February 2023

Dear guest, thanks for staying at Park Hyatt Sanya Sunny Bay Resort. We are humbled and grateful for your support, and couldn't be more honoured to host you at our hotel. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!

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Reviewed 17 August 2022

A massive thank you to all the staff during this difficult time. You went above and beyond.

We had a fantastic stay even if it was extended and troublesome due to the resent outbreak. We originally booked to stay for 3 nights but ended up staying for 12 nights. Could not think of a better place to be stuck.

The room was lovely and so nice to have a balcony. It was a great size too. The food was quality both during normal times and in the outbreak. Room service was great for something different or if you just felt hungry.

The beach and pool are both great places to relax and enjoy the day.

The layout of the hotel is really interesting and some lovely works of art all around the hotel. It can be amaze and confusing at first to get around. However, that adds to the charm of the place. Take time to explore as its worth it.

Your assistance during this time in getting us home to Beijing as been truly appreciated. Once again thank you.

If you are looking for a place to relax and enjoy the peace and quite, look no further than here.

We look forward to returning in the future.

I hope you get to see your family's soon.

Date of stay: August 2022
Trip type: Travelled as a couple
1  Thank ajpez
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 12 October 2022

Dear ajpez, Thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our associate takes great pride in, so we value your feedback. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!
Sincerely, Kay Gu Assistant Digital Manager

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Reviewed 11 August 2022 via mobile

The hotel upgrade me to the paramount ocean view room in the highest floor. The room have no shade to the ocean, overlooking the whole sunny bay. The hotel offers a variety of paid sea sports within the hotel. The beach of the hotel is private so you can enjoy some peace in the busy sanya.
The service of the hotel is nice, giving free sunblock and mosiquito repellent. The breakfast is well for hotel level like Park Hyatt, but still holds space for improvement.

Room tip: Try to ask for a room in block 5 which direct face the ocean. And not to take drone on the beach because there is a military base nearby.
Date of stay: March 2022
Trip type: Travelled with family
Thank HornorKCD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 12 October 2022

Dear Hornor KCD, Thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. And your comment is important to us, we are currently reviewing the mentioned point internally for better experience. Have a safe journey and hope to see you again soon! Sincerely, Kay Gu Assistant Digital Manager

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