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Maxwell K
Norwich, United Kingdom

Sanya birthday trip

5.0 of 5 bubblesReviewed 15 Feb 2022
This is a fantastic hotel in a beautiful location. The hotel is stylish, elegant and a fabulous place to relax and treat yourself to a few days luxury. The 130m pool is very nicely placed next to the indoor pool and a great option for both swimming and just relaxing. The beach and sea are also great options and here the sea has fewer currents and allows swimming in contrast to Haitian bay hotels where the current is more dangerous.
Date of stay: February 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with Hyatt Hotels
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Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this review
Responded 10 Mar 2022
Dear MaxwellK72,
Thank you so much for your review of Park Hyatt Sanya Sunny Bay Resort. We are pleased to hear you enjoyed your stay with us. It's something our associate takes great pride in, so we value your feedback. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!

Sincerely,

Kay Gu
Assistant Digital Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,214)
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Traveller rating
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17 - 22 of 1,215 reviews
Reviewed 9 February 2022 via mobile

Worst check-in experience in Hyatt. Despite arriving 1pm, it has taken 30min to sort all paper works even though we paid for the hotel in advance. Then by 2pm while waiting to get the room, they say the room is still cleaning for another 50min. Inconsistent and slow for check-in process and very unfortunate for the Hyatt exprience you want to get. Most people hot their rooms and we are still waiting in lobby. Overpriced for such poor first impression experience.

Date of stay: February 2022
Trip type: Travelled on business
1  Thank Aryansooren
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 11 March 2022

Dear Aryansooren,
Thank you for choosing Park Hyatt and for taking the time to provide feedback about your experience at Park Hyatt Sanya Sunny Bay Resort. We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, your comment is important to us, we are currently reviewing mentioned points internally for better experience.
We look forward to the opportunity to welcome you back again sometime.

Sincerely,
Kay Gu
Assistant Digital Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2021

The hotel is beautiful. Almost like living inside an Art Deco museum. But needs a few days to get use to the layout of the hotel. You can easily get lost and have difficulty finding your way. The service is below what one expects from a first class hotel, partly due to the fact that we arrived during the pandemic period, and also due to poor service training.Also very much disappointed that dishes in the restaurant menus were not available at all. But who is to blame? The friendly service staff or the management?

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank delhou
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 May 2021

I have been to Sanya many times in the past few years, especially this past two years. I have always been interested in staying at the Park Hyatt but I never thought the price was worth it. Finally this time around I decided to bite the bullet and just book a room for the weekend. I have to say -- every penny was worth it. It is very peaceful, calm, and serene. The private beach is perfect, the water and sand is very clear, and most importantly - it's not crowded! The view from my room was spectacular. The breakfast was made for kings. I cannot wait to go back there again.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank kalyssacasallo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 31 May 2021

Dear kalyssacasallo,
Thank you for staying at Park Hyatt Sanya Sunny Bay Resort. We are humbled and grateful for your support, and couldn't be more honoured to host you at our hotel. We look forward to welcoming you and back for more wonderful Park Moments, be it at Park Hyatt or our other destinations. Have a safe journey and hope to see you again soon!
Sincerely,
Vivian Wang
Assistant Digital Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2021 via mobile

The hotel restaurant is next to the swimming pool. After swimming, we want to go to the Chinese restaurant to eat. Because the room is far away from the restaurant, I don’t want to go back to the room to change clothes. After entering the restaurant, we asked the staff about the restaurant’s business hours and answered at 5:30. After that, we waited by the side for half an hour. When it was time, a male staff member came over and said that it’s not convenient for me to eat indoors, and I can eat outside, so we went outside to sit down and order a meal. A female staff member came soon and said, you can’t eat here like this,
. I said that the male staff member said yes, and you said no. I waited for half an hour, why didn't I inform in advance? She said that other workers are "temporary workers" and only she is a veteran employee. I deeply regret the behavior of this female staff member and lead to my subsequent loss of good mood in this hotel. This should not be what should happen in PH, and I am disappointed. 酒店餐厅旁边是泳池,我们游泳结束之后想去中餐厅吃饭,因为房间距离餐厅较远,我不想回房间换衣服了,我们进入餐厅之后询问了工作人员餐厅的营业时间,答曰5点半,之后我们就在旁边等了半个小时,到时间了 过来个男性工作人员,说我穿这样不方便在室内用餐,可以去外面吃,就这样我们就去外面坐了下来点了餐,过了不久来一位女性工作人员说,你这样不可以在这用餐,
。我说那位男性工作人员的说可以,你又说不可以,我等了半个小时,为什么不提前告知?她说,其他工作人都是“临时工”只有她是老员工。本人对此位女性工作人员的行为深表遗憾并导致本人后续在本酒店的好心情全无,这不应该是在PH应该发生的事情,很失望。

Date of stay: April 2021
Trip type: Travelled with friends
Thank RoseVeronica
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 26 April 2021

Dear 300rosev,
Thank you for choosing Park Hyatt and for taking the time to provide feedback about your experience at Park Hyatt Sanya Sunny Bay Resort.
感谢您选择入住三亚太阳湾柏悦酒店并与我们分享您切身的在店体验。
We would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
We look forward to the opportunity to welcome you back again
sometime.
非常遗憾了解到了您此次用餐期间的小插曲,同时也希望此次小插曲没有能影响到您原本惬意的度假心情。您的反馈帮助我们不断进步,相信在您之后抵店时,定能感受到我们的诚意和周全,期待与您在不久的将来再次相遇三亚太阳湾柏悦酒店,艺寻更多美好!
Sincerely,
Vivian Wang
Assistant Digital Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2021

The hotel and villa were great. The normal breakfast area was packed. The villa breakfast area had no food. The beach was disgusting. Plastic waste and cigarette butts everywhere. There was an Audi event and the stage hand took all the beach chairs from hotel paying clients.

Date of stay: April 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Algotrader
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 16 April 2021

Dear Algotrader,
Thank you for staying at Park Hyatt Sanya Sunny Bay Resort.
Please allow me to extend our sincere apology for your unexpected experience with us. Your comment is important to us, we are currently reviewing mentioned points internally for better experience.
We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
Sincerely,
Vivian Wang
Assistant Digital Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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