We stayed in a 2br villa with private pool, although we did not use the pool as it was too cold, we enjoyed the very large villa, we loved the spa treatments, private beach and relaxation spaces around the hotel and excellent customer service all around. Shout out to Christina (FOM), Anthony, Ira (F&B) and villa guest services for taking such good care of us during our stay. The grounds at Park Hyatt Sanya are second to none. We will definitely be back again in the summer.

I’m a globalist and I have a lot to say.

The room design has a lot of drawbacks. The power outlet is very loose for MacBook. So I had requested an extension, but the room service said, please let me check if we have any. OMG+1

When I checked in, the room was not ready. The front desk asked if I want a downgrade and I said no and I can wait. Then the waiter was showing me the way the restaurant for lunch. But he was lost the way in his own hotel! OMG+2

After the lunch, I got the call from the front desk saying the room if ready and where I wanted to get my key. I said, please send it to the restaurant. I waited for 10 minutes and no one showed but another phone call telling me the same question. I said I have waited for 10 minute and please send the key to the restaurant. OMG+3

Then one lady showed up and showed the way to my room but she guided me to the lady’s room, where she thought it’s a hallway. OMG+4

The typhoon has arrived so everywhere it was leaking. There were so many towels everywhere in the hallway to block the windows and doors and water was everywhere. There was a bucket to hold water from ceiling right in front of the PHSY logo! OMG+5

In my room there were 2 slippers, XL and S. We are 2 adults. I requested another L one. OMG+6

I requested a foam pillow and the room service said immediately they didn’t have it. Wow, I thought, could you please double check and get back to me? OMG+7 Why for the power outlet extension can be doublechecked but why the pillow. Either she has a very good memory or very bad memory.

In the front desk, they showed me hotel map, quite complicated. Then someone was writing from the inside of the front desk to write all amenity’s location and time from their side. So from my side, all the handwritings are upside down. I had to constantly rotate the map 180° to compare the building number and handwritings of the schedule. They don’t have any sense of service. At least she can write from my side or upside down from her side. OMG+8

The check out process seemed very long so I called them 30 minutes before hand telling them I will check out half an hour later. It means I wanted all my receipts ready when I got down and just wanted to sign and leave. But I waited for more than 10 minutes there. My car was there waiting long. There is no expediting line for higher tier member, which sucks! OMG+9

There were more small things I don’t want to mention.

Lovely hotel located in a very secluded Sunny Bay where you can actually enjoy the beach and get in the water. Resort grounds were quite extensive with three pools(2 outdoor & 1 indoor), amazing spa facilities, and great restaurants with my favorite being the Tea House. Had the spicy “yellow lantern chili” soup base with plenty of fresh seafood for dinner. Rooms were well designed and comfortable, hotel public spaces never felt crowded, and always able to find a quiet spot in the hotel to just sit while enjoying the solitude.