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wwdx
Shanghai, China

Worst Hyatt ever

1.0 of 5 bubblesReviewed 19 Nov 2020
I’m a globalist and I have a lot to say.

The room design has a lot of drawbacks. The power outlet is very loose for MacBook. So I had requested an extension, but the room service said, please let me check if we have any. OMG+1

When I checked in, the room was not ready. The front desk asked if I want a downgrade and I said no and I can wait. Then the waiter was showing me the way the restaurant for lunch. But he was lost the way in his own hotel! OMG+2

After the lunch, I got the call from the front desk saying the room if ready and where I wanted to get my key. I said, please send it to the restaurant. I waited for 10 minutes and no one showed but another phone call telling me the same question. I said I have waited for 10 minute and please send the key to the restaurant. OMG+3

Then one lady showed up and showed the way to my room but she guided me to the lady’s room, where she thought it’s a hallway. OMG+4

The typhoon has arrived so everywhere it was leaking. There were so many towels everywhere in the hallway to block the windows and doors and water was everywhere. There was a bucket to hold water from ceiling right in front of the PHSY logo! OMG+5

In my room there were 2 slippers, XL and S. We are 2 adults. I requested another L one. OMG+6

I requested a foam pillow and the room service said immediately they didn’t have it. Wow, I thought, could you please double check and get back to me? OMG+7 Why for the power outlet extension can be doublechecked but why the pillow. Either she has a very good memory or very bad memory.

In the front desk, they showed me hotel map, quite complicated. Then someone was writing from the inside of the front desk to write all amenity’s location and time from their side. So from my side, all the handwritings are upside down. I had to constantly rotate the map 180° to compare the building number and handwritings of the schedule. They don’t have any sense of service. At least she can write from my side or upside down from her side. OMG+8

The check out process seemed very long so I called them 30 minutes before hand telling them I will check out half an hour later. It means I wanted all my receipts ready when I got down and just wanted to sign and leave. But I waited for more than 10 minutes there. My car was there waiting long. There is no expediting line for higher tier member, which sucks! OMG+9

There were more small things I don’t want to mention.
Date of stay: November 2020
Trip type: Travelled on business
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
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Reviews (1,215)
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31 - 36 of 1,216 reviews
Reviewed 29 October 2020 via mobile

Lovely hotel located in a very secluded Sunny Bay where you can actually enjoy the beach and get in the water. Resort grounds were quite extensive with three pools(2 outdoor & 1 indoor), amazing spa facilities, and great restaurants with my favorite being the Tea House. Had the spicy “yellow lantern chili” soup base with plenty of fresh seafood for dinner. Rooms were well designed and comfortable, hotel public spaces never felt crowded, and always able to find a quiet spot in the hotel to just sit while enjoying the solitude.

Date of stay: October 2020
Trip type: Travelled solo
2  Thank traveltrooper194
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 October 2020 via mobile

It is a distinctive property with everything you’d expect of a 5 stars property and not that crowded. Unlike Other hotels in Sanya.it is built at sunny bay which is especially own personal premier location.So stay here you enjoy peace and privacy.
As u can see many extraordinary arts separated everywhere in resort.It is a beautifully and thoughtfully designed property where a careful eye to form and functional details is not missed. The layout of the property is fantastic with ample beachfront area as well as a main long pool as well as an adult pool. Both are infinity pools that provide majestic views of the China Southern Sea.
The room was spacious with a imax seaview feel. It aslo provide excellent local cuisine,Dining Room provides traditional Chinese food in evening,u must have a taste of seafood.Aslo it will be supply breakfast in the morning.
Every staff especially Grass Chen they were truly take care of ur feelings during dinner about seats taste of food asked for suggestions really attentively on duty.
The staff was also super friendly and professional.Christina escort us tell us about every details about the resort.
also Jacky and Agnes help me a lot during stay.
If u ask me which resort will be the best choice stay in Sanya,I highly recommend Park Hyatt Sunny Bay Resort.

Date of stay: October 2020
Trip type: Travelled with friends
1  Thank ChigurhairJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 October 2020 via mobile

I have been in park Hyatt during golden week and even if it’s peak season the service was amazing. Jerry, the GM, took great care of us and all the staff from breakfast, with the chef and Ira, to the beach guards and restaurant staff, were all of them great and professional.
The best hotel in sanya.

Date of stay: October 2020
Trip type: Travelled as a couple
Thank scarda77
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2020 via mobile

All about this hotel is design.. each corner has been very well designed successfully and make you feel like in old town in the middle of luxury.. employees are friendly and very respectful.. cleanliness is great... if the room has balcony and sea view , then you will enjoy really a lot.. hotel has their own beach , clean and designated cleaned swimming area.. good choice to be in this hotel if you have enough budget. During your stay , Dinner can be other option since really expensive and not really very good.

Date of stay: October 2020
Trip type: Travelled with friends
Thank 426murate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2020 via mobile

The place was really beautiful and romantic
The view from pool house restaurant was spectacular.
Thanks to miss ira for friendly and warm welcome.
I’d like to visit next time and surly gonna recommend...
Hope to see you again(ira)

Date of stay: August 2020
Trip type: Travelled with friends
Thank baucha482
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 31 August 2020

Dear baucha482,

Thank you for taking the time to share your feedback regarding your recent stay with us at Park Hyatt Sanya Sunny Bay Resort. We are very glad to know that our Restaurant Manager Ira helped in making your visit enjoyable. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.

Thank you again for your feedback and support and we look forward to welcoming you back in the near future.

Sincerely,

Bonnie Zhong
Director of Marketing & Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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