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scarda77
Singapore, Singapore

Amazing stay and service

5.0 of 5 bubblesReviewed 6 Oct 2020via mobile
I have been in park Hyatt during golden week and even if it’s peak season the service was amazing. Jerry, the GM, took great care of us and all the staff from breakfast, with the chef and Ira, to the beach guards and restaurant staff, were all of them great and professional.
The best hotel in sanya.
Date of stay: October 2020
Trip type: Travelled as a couple
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Reviews (1,215)
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Traveller rating
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All reviews indoor pool non chinese speaking gorgeous hotel two nights chinese restaurant check in process wonderful stay the south china sea ocean view room design hainan luxury privacy liu honeymoon relaxation beijing
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33 - 38 of 1,216 reviews
Reviewed 4 October 2020 via mobile

All about this hotel is design.. each corner has been very well designed successfully and make you feel like in old town in the middle of luxury.. employees are friendly and very respectful.. cleanliness is great... if the room has balcony and sea view , then you will enjoy really a lot.. hotel has their own beach , clean and designated cleaned swimming area.. good choice to be in this hotel if you have enough budget. During your stay , Dinner can be other option since really expensive and not really very good.

Date of stay: October 2020
Trip type: Travelled with friends
Thank 426murate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2020 via mobile

The place was really beautiful and romantic
The view from pool house restaurant was spectacular.
Thanks to miss ira for friendly and warm welcome.
I’d like to visit next time and surly gonna recommend...
Hope to see you again(ira)

Date of stay: August 2020
Trip type: Travelled with friends
Thank baucha482
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 31 August 2020

Dear baucha482,

Thank you for taking the time to share your feedback regarding your recent stay with us at Park Hyatt Sanya Sunny Bay Resort. We are very glad to know that our Restaurant Manager Ira helped in making your visit enjoyable. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.

Thank you again for your feedback and support and we look forward to welcoming you back in the near future.

Sincerely,

Bonnie Zhong
Director of Marketing & Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2020

I spent a 10 days holiday with my family of 5 members, we were received by very warm welcome by hotel staff. Christina looked after us very well and make arrangements for all my requirements. The room, facilities and food are extraordinary rather from other hotels. And as a globalist of the Hyatt group, have to said this hotel is one of the best stay every amount all the Park Hyatt in the world. I firmly think in the near future I will spend another trip here.

Thanks Christina and all the staff for such a nice holiday for my family.

Date of stay: August 2020
Trip type: Travelled with family
Thank qianhj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 August 2020 via mobile

This Park Hyatt captures everything exciting, distinctive and luxurious about the Park Hyatt brand. Anyone inspired by thoughtful architectural design will struggle between spending time admiring the interior of the property with its majestic grand hallways, tranquil library, and comfortable sitting areas, and the gorgeous outdoor gardens, walkways, reflection ponds and swimming pools. And of course there is Sunny Bay itself.

Ask for Ira at either the Terrace or the Pool House, and she’ll point out great dishes and answer any questions about the location.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank ZaneKlein
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 August 2020 via mobile

First I’ll say the pro
The room is great with great amenities, Bose sound system coffee machine well refilled, turned down service, very long swimming pool, great service from the hotel staff, nice birthday surprise as we expected, good gym mostly empty, free happy hour wine glass, super design, feeling of privacy, very good breakfast, BUT beware of a very strange situation a the beach. We tried to walk on the whole, stretch of beach as it is public in China but a very angry looking security guard wearing white uniform , saying he supposedly works at the hotel blocked us going further. He mentioned several people died at the beach.!!! . We asked staff at the beach they said they don’t know why it is blocked. Then we see dozens of tourist boats coming to that so called forbidden part. So I believe there is an underground type situation at this beach, and it doesn’t make me feel safe at all. Especially considering the staff explanation, or lack thereof. Hopefully they can explain clearly what is going on, as safety of guests is impacted.

Date of stay: August 2020
Trip type: Travelled as a couple
3  Thank David K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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