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David K
Bangkok, Thailand

Great hotel for leisure..but beware of dangers at the beach

4.0 of 5 bubblesReviewed 16 Aug 2020via mobile
First I’ll say the pro
The room is great with great amenities, Bose sound system coffee machine well refilled, turned down service, very long swimming pool, great service from the hotel staff, nice birthday surprise as we expected, good gym mostly empty, free happy hour wine glass, super design, feeling of privacy, very good breakfast, BUT beware of a very strange situation a the beach. We tried to walk on the whole, stretch of beach as it is public in China but a very angry looking security guard wearing white uniform , saying he supposedly works at the hotel blocked us going further. He mentioned several people died at the beach.!!! . We asked staff at the beach they said they don’t know why it is blocked. Then we see dozens of tourist boats coming to that so called forbidden part. So I believe there is an underground type situation at this beach, and it doesn’t make me feel safe at all. Especially considering the staff explanation, or lack thereof. Hopefully they can explain clearly what is going on, as safety of guests is impacted.
Date of stay: August 2020
Trip type: Travelled as a couple
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Reviewed 28 June 2020

So this review comes right after a stay at the Edition Sanya... and we were blown away and so happy!

What a fantastic property with very competent staff!
MUST mention:

Pool house Restuarant: this is the western restaurant on site helmed by **head chef Mike** (I think, sorry If I’m wrong) who gave us recommendations for our dinner! Really delicious with a very nice selection of wine. We ended up finishing a bottle very quickly! Big thank you to **Hank Fang **our server who introduced their wines and served us throughout the evening!

Service was fantastic at the restaurant. Even understaffed with multiple events they made sure to check up on us and paced our dishes.

Our checkin experience was meh(understaffed... a bit of a wait.. no rooms ready after arriving at 3, waiting to checkin around 3:30 and finally getting to our room around 4:15- checked in but room wasn’t ready until 4) but understandable as there are multiple large group events, BMW littering their cars everywhere was a bit of bummer (sry just not into cars blocking beautiful ocean views) and Pingan Insurance... so understandable ..

The beach has very few guests with a great area to swim in as well as kayaks and Stand up paddle boards and there’s a small water volleyball pool area next to the kids mini water park - very few kids in sight compared to the beautiful pool... that we didn’t even go in! (Too many people).

The hotel itself is a bit of a maze but we didn’t mind as we meandered around and explored a little bit. Still very family friendly with Camp Hyatt for kids. What a resort should be.. a beautiful getaway.

All of our room service requests were promptly filled. Less than 5 min for said item or server to come to the door and help with our requests. Yes I sound a bit high maintanence but after staying at multiple properties (Aman hotels, Alila, and a lot of the Shanghai hotels from bvlgari to the W and peninsula.. peace hotel etc etc ) there starts to be expectations and experiences. When you book a nice hotel it’s the experience you’re looking for, and hotels are fulfilling almost a dream knowing that their in house guests want to come to enjoy, relax, savor, and finish a beautiful stay before leaving... (at least couples like hubby and me) hah.

Anyway... just want to thank Park Hyatt, this experience really made our weekend as it far surpassed our stay at the Edition.

Date of stay: June 2020
Trip type: Travelled as a couple
2  Thank Magsbabs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 22 July 2020

Dear Magsbabs,

Thank you for taking the time to share your feedback regarding your recent stay with us at Park Hyatt Sanya Sunny Bay Resort. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back in the near future.

Thank you!
Sincerely,

Bonnie Zhong
Director of Marketing & Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2020

Stayed at the Park Hyatt Sanya for a weekend this June. Definitely a resort that Hyatt has done a great job in both designing and managing it. The architecture is modern art museum inspired by those art galleries you visit in Europe. I’ve the opportunity to look around the whole hotel (raining outside) and it is so avant-garde. Art pieces are everywhere both in public area and restaurants. The best part is the 130m lap pool with a white vinyl bottom that makes it so irresistible for a swim. 50 meters away is the beach front that is a private cove by itself. If you love white sandy beach and crystal clear of Phuket or Bali, this is the place!
Staff at the resort are just as attentive - I came back from the pool dripping wet with the hotel bath robe on and the maid who was cleaning the room next door saw me and immediately asked if I needed a new robe since mine is already wet. WOW, what great initiative.
Certainly will recommend to those seeking a luxury getaway with your loved ones.

Room tip: Corner suite has a wide panoramic view of the pool
Date of stay: June 2020
    • Location
    • Sleep Quality
    • Service
Thank acheng68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 22 July 2020

Dear acheng68,

Thank you for your stay with us at Park Hyatt Sunny Bay Resort. We are pleased to know that you appreciated the hotel artworks displayed in the hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you back in the future.

Sincerely,

Bonnie Zhong
Director of Marketing & Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2020 via mobile

This is my first trip in 2020, under the pandemic circumstance, I wanna have an unwind stay and celebrate the anniversary with my girlfriend at a resort, then I think Sanya Park Hyatt will be the best choice.

We stayed 2 nights and really enjoyed ourselves. A big thank you to Jennifer Liu, offered a good welcome and farewell. And I wanna mention FOM - Christina, who was very professional and enthusiastic, delivered a very memorable check-in experience.

We stayed the room with a magnificent view of the sea, and the most impressive was the swimming pool, which is one of my favorite pools.

In a word, very decent and exquisite environment, quiet and private, highly recommended.

Date of stay: June 2020
Trip type: Travelled as a couple
Thank Ariesens
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Digital Executive at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 11 June 2020

Dear Ariesens,

Thank you for taking the time to share your feedback regarding your recent stay with us at Park Hyatt Sanya Sunny Bay Resort.

We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.

Thank you again and we look forward to welcoming you back in the near future.

Public Relations Sarah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2020 via mobile

We stayed there for national holiday. The hotel and private beach is fabulous. It was very relaxing. Food and all services were great.
The design of hotel is very modern and very clean.
A perfect gateway in China to relax and enjoy the beach.

Date of stay: October 2019
Trip type: Travelled as a couple
Thank kikiadvisor69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Digital Executive at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 11 June 2020

Dear kikiadvisor69,

Thank you for your stay with us at Park Hyatt Sanya Sunny Bay Resort,
We are pleased to know that you appreciated the location and scenery of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further. Thank you very much. and we look forward to welcoming you back in the future.

Public Relations Sarah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2020 via mobile

Fantastic food with stunning view, the best you could have in Sanya!! What an delightful surprise for my trip during this special period of time. This is what a Park Hyatt should look and taste like. Thanks Ira for the service as well, amazing hospitality!! 谢谢!

Date of stay: April 2020
Trip type: Travelled with friends
Thank Uee4012
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Public Relations Manager at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 5 May 2020

Dear Uee4012,

Thank you for taking the time to share your feed back regarding your recent stay with us at Park Hyatt Sanya Sunny Bay Resort. We are very glad to know that our services & dining experiences helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back in the near future.

Thank you!
Sincerely,

Director of Marketing & Communications
Bonnie

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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