During such a hard but warm season, please accept my sincere thanks for your hotel staff.I would like to convey my heartfelt gratitude to you for my great experience in Park Hyatt Sanya Sunny Bay Resort.
As a loyal customer of Hyatt group,it is not hard for me to choose a hotel.However, you really surprised and impressed me during my stay.Beautiful environment,the best service,a delicious breakfast,all remind me of home away from home.
ln particular,I need give my thanks to your member,Christina and Jerry.Christina gave me great service and I felt the respect and kindness from them.As the hotel manager,Jerry looked after me personally when I got hurt.They are the best service I met,compared with the other when I experienced in other hotels.
It is rare to keep high standards of service during the COVID-19 disease,but you did.

An outstanding resort by any standard and especially for China, where service is usually of a different brand than what we are used to in western countries or South-East Asia for that matter. It is a beautiful resort. Pool is gorgeous. Sea view rooms are spectacular. Staff are very professional and friendly. There is, however, a large amount of garbage on the beach. Even the hotel's own plastic bottles are littered all over the beach. I would really recommend an environmental awareness campaign and beach clean-up event for especially the children staying at the resort, so maybe combine it with some kind of infotainment.