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elcosmopolitano
elcosmopolitano

Outstanding resort

5.0 of 5 bubblesReviewed 14 Apr 2020
An outstanding resort by any standard and especially for China, where service is usually of a different brand than what we are used to in western countries or South-East Asia for that matter. It is a beautiful resort. Pool is gorgeous. Sea view rooms are spectacular. Staff are very professional and friendly. There is, however, a large amount of garbage on the beach. Even the hotel's own plastic bottles are littered all over the beach. I would really recommend an environmental awareness campaign and beach clean-up event for especially the children staying at the resort, so maybe combine it with some kind of infotainment.
Date of stay: April 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel Management, Agency / Consultant at Park Hyatt Sanya Sunny Bay Resort, responded to this review
Responded 21 Jul 2020
Dear elcosmopolitano,

Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is our responsibility to protect the local environmental, hence we organized the beach cleaning activities regularly. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back to the Park Hyatt Sanya Sunny Bay Resort in the near future.

Sincerely,

Bonnie Zhong
Director or Marketing & Communications
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (1,215)
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1,118
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Traveller rating
1,118
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All reviews indoor pool non chinese speaking gorgeous hotel two nights chinese restaurant check in process wonderful stay the south china sea ocean view room design hainan luxury privacy liu honeymoon relaxation beijing
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46 - 51 of 1,216 reviews
Reviewed 19 January 2020

I spent six nights at this resort. I think I have good benchmark compared to other hotels. This is an excellent one! On the top of our experience was Christina, the resort's front office manager. She gave us a lot of help and information. I would like to thank her once again, was a great honor to meet her! Also special thank for the German Chef (sorry, I forgot his name - aber vielen Dank noch einmahl) who made us an unforgettable dinner on the New Year Eve! I will definitively come back to this resort!

Room tip: All suits are more than perfect!
Date of stay: January 2020
    • Value
    • Cleanliness
    • Service
1  Thank m_bandy1966
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Public Relations Manager at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 22 January 2020

Dear m_bandy1966,

Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our services made your stay experience more memorable.

We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.

Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!

Sincerely,

Bonnie
Director of Marketing & Communications

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Reviewed 14 January 2020 via mobile

Needed an express service on my laundry for a wedding the next day. Chose express service and brought my laundry bag to the reception at 6pm. I was told they are off work and the earliest they could offer is the following day at 12pm to get my clothes back, then I asked what about pressing service? Same thing 12pm next day and they have to charge express fee of 50% more and service fee of 16.6% for a service they couldn’t meet. They advertise on their paper stating 4 hours express laundry service. I don’t think this meets the Park Hyatt standard, very disappointed.

Date of stay: January 2020
Trip type: Travelled with family
Thank yansonyang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Public Relations Manager at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 19 January 2020

Dear yansonyang,

Thank you for taking the time to share your feedback regarding your recent stay with us at Park Hyatt Sanya Sunny Bay.

We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the laundry service has been documented and will certainly be looked into.

We appreciate your feedback as this is our best resource for improving guest services, and hope this would not deter you from choosing Park Hyatt Sanya Sunny Bay again in the future. We look forward to welcoming you back to our hotel again. Thank you!

Sincerely,

Bonnie Zhong
Director of Marketing & Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2020 via mobile

A really good hotel, the staff is kind, the view is amazing and also the food in the hotel is magnificent! Special thanks to the following staff to provide me a great experience!

Liu qinglang
Chen jianli
Zhang Nana

Date of stay: January 2020
Trip type: Travelled with family
Thank Fly_Scott_travel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Digital Executive at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 10 January 2020

Dear Fly_Scott_travel,

Thank you for taking the time to share your feedback about your recent living experience at Park Hyatt Sanya Sunny Bay Resort through TripAdvisor platform. We are very glad to know that our hotel scenery and staff service leave you an impressive memory. And I definitely would like share your feedback with my colleagues that you mentioned above, and I believe that they would be encouraged because of your compliment.

Park Hyatt Sanya Sunny Bay Resort was created by the award-winning Belgian architect Jean-Michel Gathy. The strikingly modernist development comprises six stand-alone, arch-shaped buildings designed to allow air to flow unhindered between ocean and mountains, each building and internal space has been carefully considered to enhance guests’ enjoyment of the breathtaking views. The six buildings are interlinked by wide walkways, furnished and decorated with paintings and sculptures that offer a tranquil, rarefied art-walk experience.

Thank you once again, and we look forward to welcoming you back in the future.

Sincerely,

Digital Executive
Sarah

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2020

We visited this resort after seeing numerous good reviews and wanted to give them a try. We were told by the taxi driver that Sunny Bay is currently the "in place" for Sanya, as this is where the most exclusive villas are currently situated. The drive up is quite gorgeous and helps build up the anticipation. We were very warmly welcomed for our check in by Christina Mao, Front Office Manager, she knew we were celebrating a special ocassion, and really bent over backwards to make us feel special & welcomed, with an upgraded room and even had the staff decorate our room and notified the Pool House to decorate our table where we proceeded to have an excellent meal with Hank Fang, assistant manager of Pool House attending to us.

We have stayed at different resorts in Sanya, and the Park Hyatt has a different feel to it, perhaps it is because the location feels more secluded, you did not feel crowded in by the tourists. . . you could walk around and admire the architecture of the hotel, where even the hallway can be a photo op. I believe this hotel is definitely ideally suited for couples looking for a romantic getaway.

We enjoyed our stay at the Park Hyatt, and enjoyed meeting Christina, Hank and Cindy Chen, who was very helpful showing us around, answering our questions and securing our dinner reservations.

Date of stay: December 2019
2  Thank hkfornow
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Public Relations Manager at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 6 January 2020

Dear hkfornow,

Thank you for taking the time to share your feedback regarding your recent stay with us at Park Hyatt Sanya Sunny Bay Resort. We are very glad to know that our staff and service helped in making your visit enjoyable. And I promise that I will share your recolonization to Christina, Hank and Cindy. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.

Park Hyatt Sanya Sunny Bay Resort was created by the award-winning Belgian architect Jean-Michel Gathy. The strikingly modernist development comprises six stand-alone, arch-shaped buildings designed to allow air to flow unhindered between ocean and mountains, each building and internal space has been carefully considered to enhance guests’ enjoyment of the breathtaking views. The six buildings are interlinked by wide walkways, furnished and decorated with paintings and sculptures that offer a tranquil, rarefied art-walk experience.

Thank you once again, we look very much forward to welcoming you back in the future.

Sincerely,

Director of Marketing & Communications
Bonnie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2019 via mobile

My wife and I spent a nice Weekend away at the Park Hyatt in Sunny bay. The views were Just amazing. Just Driving up there was as if we were driving around Monaco. Our room was not yet available so we got a courtesy upgrade to an ocean view suite, which I thought was a nice detail on how to fix the situation. The restaurants were nice. The beach amazing. Felt like I had it all to myself. It made some stunning photos. Security was very good. On one side of the mountain the military keeping an eye on us. On the other side the long and only road in makes it easy t denie access to anyone that does not belong there. Felt very safe. Marc Walz the hotel Manager was very kind and professional . Definately a hotel where service comes natural. Impressive in house art collection also.

Date of stay: June 2019
Trip type: Travelled as a couple
2  Thank Martijnbroodbakker
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel M, Public Relations Manager at Park Hyatt Sanya Sunny Bay Resort, responded to this reviewResponded 26 December 2019

Dear Martijnbroodbakker,

Thank you for taking the time to share your feedback regarding your recent stay with us at Park Hyatt Sanya Sunny Bay Resort.

We are very glad to know that our management team and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.

Thank you again for your feedback and support and we look forward to welcoming you back in the near future.

Sincerely,

Bonnie
Director of Marketing & Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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