The spa Chi is a wonderful place to relax. The hot stone massage by Emma was one of the best and most relaxing I have ever had. I will definitely come back again for another massage while at the resort.
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LorenzoGennari
Shanghai, ChinaShangri-La's Sanya Resort & Spa Hainan
Review of Shangri-La Sanya
Reviewed 6 May 2021
I stay in this hotel with some friends during the Labor Holidays.
We had an excellent overall experience; a special mention to all the staff that was very friendly and willing to help with any request we had.
Date of stay: May 2021We had an excellent overall experience; a special mention to all the staff that was very friendly and willing to help with any request we had.
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Hotel-cmanager, Martin Brenner, General Manager at Shangri-La Sanya, responded to this review
Responded 6 May 2021
Dear Hugh.
Many thanks for this positive feedback.
We greatly appreciate your kind comments about our dedicated team who take great pleasure in going that extra mile for our guests to make sure they have a memorable stay with us.
We look forward to welcoming you back.
Kind regards,
Martin Brenner, General Manager
Many thanks for this positive feedback.
We greatly appreciate your kind comments about our dedicated team who take great pleasure in going that extra mile for our guests to make sure they have a memorable stay with us.
We look forward to welcoming you back.
Kind regards,
Martin Brenner, General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (6,373)
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43 - 48 of 6,374 reviews
eharvey23
22
via mobile
Date of stay: April 2021
Ask eharvey23 about Shangri-La Sanya
Thank eharvey23
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hotel-cmanager, Rudolf Gimmi, General Manager at Shangri-La Sanya, responded to this reviewResponded 3 April 2021
Dear Guest,
Thank you for your kind review.
We are delighted that you had a pleasant experience in our Spa and appreciate your positive feedback which will be very rewarding fr our team and especially for Emma.
We look forward to welcoming you back.
Kind regards,
Rudolf Gimmi, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
johannesk823
Lorrach, Germany
11
via mobile 
We stayed in the Shangri-la during January 2021 and can genuinely say that it was an excellent experience. Living for almost a decade in Asia, we had our fair share of great hotel experiences; however, the service we enjoyed here was redefining excellence. Our personal guest relations supervisor consistently went above and beyond to ensure that our stay was pleasant. Fruits, wine, trip suggestions, regular checking in (unobtrusively digital), flexible changes... Congratulations to the GM; in his hotel, you feel like a friend and not just like a guest
Date of stay: January 2021
Ask johannesk823 about Shangri-La Sanya
1 Thank johannesk823
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rudolf Gimmi, General Manager at Shangri-La Sanya, responded to this reviewResponded 23 February 2021
Thank you for having stayed with us here at Shangri-La’s Sanya Resort & Spa, Hainan and for leaving us such valuable comments. It’s a great pleasure to read that your family had an enjoyable vacation with us. There are Shangri-La kindly services, gourmet and various entertainment facilities. We are always striving to delight our guests and provide unforgettable memories. We also would like to thank you to point out where we can improve our services, and surely will do our best to correct mentioned issues. Sincerely hope we will have chance to have you back with us in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ralfm844
Lienz, Austria
870373
I was here before for a week relaxing and golfing, this time together with my wife over Christmas and New Year.
The hotel and staff made our stay very comfortable, a nice experience and not too noisy or crowded like some other areas and hotels at Yalong or Haitang Bay.The resort is quite big and at any time we can find some more quiet place. - On other hand we every day played golf, about ten courses not too far away from the hotel, after that some restaurant, massage,...
Really a perfect holiday for my wife and me.
Date of stay: December 2020
Review collected in partnership with this hotel
Ask ralfm844 about Shangri-La Sanya
2 Thank ralfm844
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rudolf Gimmi, General Manager at Shangri-La Sanya, responded to this reviewResponded 23 February 2021
Thank you for having stayed with us here at Shangri-La’s Sanya Resort & Spa, Hainan and for leaving us such valuable comments. It’s a great pleasure to read that your family had an enjoyable vacation with us. There are Shangri-La kindly services, gourmet and various entertainment facilities. We are always striving to delight our guests and provide unforgettable memories. We also would like to thank you to point out where we can improve our services, and surely will do our best to correct mentioned issues. Sincerely hope we will have chance to have you back with us in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
viviennexiang
11
Very good experience with a lot of kid friendly facilities and activities, people are friendly, the breakfast choice is both international and local. Bring enough sun cream and enjoy at swimming pool, kids can really play there a whole day. Activities such as bubble party is also fun for kids, they really love chasing the bubbles.
Date of stay: December 2020
Review collected in partnership with this hotel
Ask viviennexiang about Shangri-La Sanya
1 Thank viviennexiang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rudolf Gimmi, General Manager at Shangri-La Sanya, responded to this reviewResponded 23 February 2021
Thank you for having stayed with us here at Shangri-La’s Sanya Resort & Spa, Hainan and for leaving us such valuable comments. It’s a great pleasure to read that your family had an enjoyable vacation with us. There are Shangri-La kindly services, gourmet and various entertainment facilities. We are always striving to delight our guests and provide unforgettable memories. We also would like to thank you to point out where we can improve our services, and surely will do our best to correct mentioned issues. Sincerely hope we will have chance to have you back with us in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TinaHeyninck
Beijing, China
21
We had an amazing holiday. Top experience regarding : perfect room (ocean sea view suite), top service, great food, friendly and helpfull staff, personal activity guidance for our 14year old son from Keith and his team (Thanks a lot!!). Great singing/playing performance from the band! We absolutly recommend the hotel-resort to everyone visiting Sanya!
Special thanks to the GM Rudi for his personal approach. Also to Felicia, what a service!
We will come back! Chris, Tina and Emiel
Date of stay: December 2020
Ask TinaHeyninck about Shangri-La Sanya
1 Thank TinaHeyninck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rudolf Gimmi, General Manager at Shangri-La Sanya, responded to this reviewResponded 23 February 2021
Thank you for having stayed with us here at Shangri-La’s Sanya Resort & Spa, Hainan and for leaving us such valuable comments. It’s a great pleasure to read that your family had an enjoyable vacation with us. There are Shangri-La kindly services, gourmet and various entertainment facilities. We are always striving to delight our guests and provide unforgettable memories. We also would like to thank you to point out where we can improve our services, and surely will do our best to correct mentioned issues. Sincerely hope we will have chance to have you back with us in the near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC