Name: Redefining service excellence
Item: Shangri-La Sanya
Rating: 5
Author: johannesk823

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ralfm844

Lienz, Austria

870373

Reviewed 7 January 2021

Coming back to a Great Place

I was here before for a week relaxing and golfing, this time together with my wife over Christmas and New Year.
The hotel and staff made our stay very comfortable, a nice experience and not too noisy or crowded like some other areas and hotels at Yalong or Haitang Bay.The resort is quite big and at any time we can find some more quiet place. - On other hand we every day played golf, about ten courses not too far away from the hotel, after that some restaurant, massage,...
Really a perfect holiday for my wife and me.

Date of stay: December 2020

Review collected in partnership with this hotel

Ask ralfm844 about Shangri-La Sanya

2 Thank ralfm844

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for having stayed with us here at Shangri-La’s Sanya Resort & Spa, Hainan and for leaving us such valuable comments. It’s a great pleasure to read that your family had an enjoyable vacation with us. There are Shangri-La kindly services, gourmet and various entertainment facilities. We are always striving to delight our guests and provide unforgettable memories. We also would like to thank you to point out where we can improve our services, and surely will do our best to correct mentioned issues. Sincerely hope we will have chance to have you back with us in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

viviennexiang

11

Reviewed 4 January 2021

Family vacation best choice

Very good experience with a lot of kid friendly facilities and activities, people are friendly, the breakfast choice is both international and local. Bring enough sun cream and enjoy at swimming pool, kids can really play there a whole day. Activities such as bubble party is also fun for kids, they really love chasing the bubbles.

Date of stay: December 2020

Review collected in partnership with this hotel

Ask viviennexiang about Shangri-La Sanya

1 Thank viviennexiang

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for having stayed with us here at Shangri-La’s Sanya Resort & Spa, Hainan and for leaving us such valuable comments. It’s a great pleasure to read that your family had an enjoyable vacation with us. There are Shangri-La kindly services, gourmet and various entertainment facilities. We are always striving to delight our guests and provide unforgettable memories. We also would like to thank you to point out where we can improve our services, and surely will do our best to correct mentioned issues. Sincerely hope we will have chance to have you back with us in the near future.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

TinaHeyninck

Beijing, China

21

Reviewed 1 January 2021

Top hotel Top service !

We had an amazing holiday. Top experience regarding : perfect room (ocean sea view suite), top service, great food, friendly and helpfull staff, personal activity guidance for our 14year old son from Keith and his team (Thanks a lot!!). Great singing/playing performance from the band! We absolutly recommend the hotel-resort to everyone visiting Sanya!
Special thanks to the GM Rudi for his personal approach. Also to Felicia, what a service!
We will come back! Chris, Tina and Emiel

Date of stay: December 2020

Ask TinaHeyninck about Shangri-La Sanya

1 Thank TinaHeyninck

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for having stayed with us here at Shangri-La’s Sanya Resort & Spa, Hainan and for leaving us such valuable comments. It’s a great pleasure to read that your family had an enjoyable vacation with us. There are Shangri-La kindly services, gourmet and various entertainment facilities. We are always striving to delight our guests and provide unforgettable memories. We also would like to thank you to point out where we can improve our services, and surely will do our best to correct mentioned issues. Sincerely hope we will have chance to have you back with us in the near future.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

KEVIN G

Sanya, China

4

Reviewed 27 December 2020 via mobile

Great Service, Great Food, Perfect with Kids

Our families had a great time, great place for kids, the food was excellent especially the Chinese restaurant, all the staff very friendly at the hotel, most of them spoke good English. A very special thanks to the manager Rudolf Gimmi for making sure everything was taken care of. Will definitely come back and recommend to everyone.

Date of stay: December 2020

Ask KEVIN G about Shangri-La Sanya

Thank KEVIN G

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for having chosen Shangri-La Sanya, Hainan as your vacation destination and for taking the time to share your wonderful experience.
We are glad to read that your family had an enjoyable vacation with us and thank you for your great comments about our resort.
We are always trying our best to delight our guests and make unforgettable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We will continue to work hard to ensure each and every guest has an excellent experience with us. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation.

Yours sincerely,
Martin Brenner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

step540

510

Reviewed 19 November 2020

A great relaxing experience

The hotel is truly a destination where you can relax. Nice and cosy atmosphere, nice environment from the room to the swimming pool, to the buffet restaurant.
It was also great to enjoy a treatment in the Chi SPA to relax after the trip

Date of stay: November 2020

Review collected in partnership with this hotel

Ask step540 about Shangri-La Sanya

2 Thank step540

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you step540 , for having stayed with us here at Shangri-La’s Sanya Resort & Spa, Hainan and for leaving us such valuable comments. It’s a great pleasure to read that your family had an enjoyable vacation with us. There are Shangri-La kindly services, gourmet and various entertainment facilities. We are always striving to delight our guests and provide unforgettable memories. We also would like to thank you to point out where we can improve our services, and surely will do our best to correct mentioned issues. Sincerely hope we will have chance to have you back with us in the near future.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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