Name: Family vacation best choice
Item: Shangri-La Sanya
Rating: 5
Author: viviennexiang

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TinaHeyninck

Beijing, China

21

Reviewed 1 January 2021

Top hotel Top service !

We had an amazing holiday. Top experience regarding : perfect room (ocean sea view suite), top service, great food, friendly and helpfull staff, personal activity guidance for our 14year old son from Keith and his team (Thanks a lot!!). Great singing/playing performance from the band! We absolutly recommend the hotel-resort to everyone visiting Sanya!
Special thanks to the GM Rudi for his personal approach. Also to Felicia, what a service!
We will come back! Chris, Tina and Emiel

Date of stay: December 2020

Ask TinaHeyninck about Shangri-La Sanya

1 Thank TinaHeyninck

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for having stayed with us here at Shangri-La’s Sanya Resort & Spa, Hainan and for leaving us such valuable comments. It’s a great pleasure to read that your family had an enjoyable vacation with us. There are Shangri-La kindly services, gourmet and various entertainment facilities. We are always striving to delight our guests and provide unforgettable memories. We also would like to thank you to point out where we can improve our services, and surely will do our best to correct mentioned issues. Sincerely hope we will have chance to have you back with us in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

KEVIN G

Sanya, China

4

Reviewed 27 December 2020 via mobile

Great Service, Great Food, Perfect with Kids

Our families had a great time, great place for kids, the food was excellent especially the Chinese restaurant, all the staff very friendly at the hotel, most of them spoke good English. A very special thanks to the manager Rudolf Gimmi for making sure everything was taken care of. Will definitely come back and recommend to everyone.

Date of stay: December 2020

Ask KEVIN G about Shangri-La Sanya

Thank KEVIN G

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Guest,

Thank you for having chosen Shangri-La Sanya, Hainan as your vacation destination and for taking the time to share your wonderful experience.
We are glad to read that your family had an enjoyable vacation with us and thank you for your great comments about our resort.
We are always trying our best to delight our guests and make unforgettable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. We will continue to work hard to ensure each and every guest has an excellent experience with us. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation.

Yours sincerely,
Martin Brenner
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

step540

510

Reviewed 19 November 2020

A great relaxing experience

The hotel is truly a destination where you can relax. Nice and cosy atmosphere, nice environment from the room to the swimming pool, to the buffet restaurant.
It was also great to enjoy a treatment in the Chi SPA to relax after the trip

Date of stay: November 2020

Review collected in partnership with this hotel

Ask step540 about Shangri-La Sanya

2 Thank step540

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you step540 , for having stayed with us here at Shangri-La’s Sanya Resort & Spa, Hainan and for leaving us such valuable comments. It’s a great pleasure to read that your family had an enjoyable vacation with us. There are Shangri-La kindly services, gourmet and various entertainment facilities. We are always striving to delight our guests and provide unforgettable memories. We also would like to thank you to point out where we can improve our services, and surely will do our best to correct mentioned issues. Sincerely hope we will have chance to have you back with us in the near future.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Beatitudes22

1

Reviewed 21 September 2020 via mobile

Chi Spa

The spa was great! Very friendly staff and a nice, relaxing atmosphere. Susie and Emma did my and my girlfriends massages! All amenities are clean and ready to go! No complaints here. Very satisfied with our trip to our he spa.

Date of stay: September 2020

Review collected in partnership with 单个酒店

Ask Beatitudes22 about Shangri-La Sanya

Thank Beatitudes22

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Beatitudes22, thank you very much for having chosen Shangri-La's Sanya Resort & Spa, Hainan as your vacation destination and for taking the time to share your wonderful experience. I’m thrilled to read that you had an enjoyable vacation with us and thank you for your great comments about our food, horizon lounge and staff
We are always striving to delight our guests and make unforgettable memory. The elements of FUN, FEAST, FRIENDLY are on the forefront every day. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

804sarahjayneg

Shipston on Stour, United Kingdom

6722

Reviewed 4 August 2020 via mobile

Fab facial

Staying at the hotel so nice to go to the spa where I had an amazing relaxing facial with Emma. My skin super hydrated and feeling plump. I also took my 7 year old son with me for mummy and child massage which he just loved and the ladies were amazing with him

Date of stay: August 2020

Review collected in partnership with 单个酒店

Ask 804sarahjayneg about Shangri-La Sanya

Thank 804sarahjayneg

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thank you for having chosen Shangri-La's Sanya Resort & Spa, Hainan as your vacation destination and for taking the time to share your wonderful experience. It’s so glad to read that you had an enjoyable vacation with us and thank you for your great comments about our food, horizon lounge and staff
We are always trying our best to delight our guests and make unforgettable memory. The elements of FUN, FEAST, FRIENDLY are what Shangri-La cares. Thank you again for your feedback and we sincerely welcome you back for your next Sanya vacation.
Yours sincerely,
Rudolf Gimmi
General Manager

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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