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liketriving
London, United Kingdom

Warm to diamond

5.0 of 5 bubblesReviewed 18 Mar 2024
Thanks Gisele Gao/Yuyao Gao for a warm trip ,especially the free upgrade.
1-Execellent position, It's very close to The Sea about 5minutes walking
2-Excellent Children's playground,Children's special service,Children's equipment for my child
3-Warm service for diamond members, free upgrade to King Deluxe Ocean View Room from Gisele Gao/Yuyao Gao, free breakfast, free Afternoon tea
4- Seaview from Building 5 is amazing
If you have a child and want to have a relax in Sanya Bay.Hilton Yalong will be a good choice.
Date of stay: March 2024
Trip type: Travelled with family
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Jennifer du, 销售 at Hilton Sanya Yalong Bay Resort & Spa, responded to this review
Responded 3 Apr 2024
Dear Valued Guest, Thank you for your stay at Hilton Sanya Yalong Bay Resort & Spa. We are glad to hear that you have a great experience in our hotel. Our management team paid high attention to your valuable comments. Thank you again of your review, we hope that we will have the opportunity of welcoming you back to Hilton Sanya Yalong Bay Resort & Spa in the future! Warmest Regards.

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,021)
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1 - 6 of 3,021 reviews
Reviewed 29 August 2023 via mobile

We went on vacation for 14 days to Hainan. We booked a week at the Rirz and second week in this hotel. The only reason we booked this hotel is because they present them selves as a family hotel with child friendly facilities. When we arrived we were given s room with steps in the room they made me sign a waiver that there after step s and of my child falls is not their problem. How is that child friendly???? Then we go to the pool. There are steps all over. Ours child is still in the baby carriage, every 30 feet wet have to pick up the carriage over the steps.
Not child friendly at all. Hotel is old not as clean as you expect the Hilton to be.
Hotel was prepaid. I went to the manager told him we were very unhappy
They were nice to refund the whole amount. We moved to the next door ST Regis hotel which was less expensive but very nice

Date of stay: July 2023
Trip type: Travelled with family
Thank OnAir33611061195
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 October 2022

The best resort in Sanya is where you can see a lot of rainforest in the mountain area also the people are very kind and friendly. the transportation is very easy to find.

Some foriegner from europe are also common for business trips and for leisure.

Date of stay: August 2022
    • Rooms
    • Service
Thank empire88788
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2022 via mobile

I don’t like writing bad reviews because it usually clouds good things about the hotel-however in this case I can’t say that is true. First, we called the Hilton Yalong Bay the day of booking and spoke to Manager “Koi” on duty at that time. later that week (1-2 days later we arrived), (July 16/17 booked through Wechat), we were told the beach was in swimming condition and safe for 3/4 year olds. Arrived July 19th (they have airport pick up but didn’t bother sharing that information), we got to the hotel-we played in the pool for most of the day, saw construction happening however our son was fine in the pool so we figured -“go later after his nap”, later after the nap a notice was delivered on paper to each room by a service worker who stated that the beach will be out of service for three hours. In Chinese-no other language available for notice. The next day we decided to make that “the beach day”, after the rain, we headed to the beach where we were stopped at a beach chair barricade and told that the beach is closed and if we choose to disregard and go down now BEFORE construction starts, there is no guarantee we will have access to the hotel from the beach entrance meaning we would need to sneak into the beach entrance of another hotel down the way or leave via public beach access and find our own way back. We decided to go and at least see the finished portion of the beach. We walked down to the water-unfinished, choppy waves (not safe for children), and frankly quite polluted as many dredging ships were going along the coast while backhoe fleets were levelling the section of the beach directly behind Hilton (almost exclusively). Around 4:40pm (10 minutes before I wrote this review we were told the beach is out of commission for the entire day-got notice about beach closure at the next of the day. Nice *insert sarcasm here*. Many upset patrons of the hotel refused to accept that there was no compensation, especially after the rain out of the BBQ Buffet the night before of 398RMB :/ Here I am-writing this as a warning to #stay at the Pullman hotel if you are set on a Yalong Bay resort as they provide golf cart service to the public beach access and offer generally all the same things as the Hilton-the construction is not of Hilton and should not state they know the construction will be done soon as it is public beach. The beach construction has changed the beach into a more aggressive wave beach than what it has been in the past where one could walk pretty far out into the water before getting into swimming depth of the beach (it seems). Recommend checking Haiting as their beach seems to be relatively free of maintenance. For Hilton, I’d suggest compensating with HHonours Points as offering to switch to room to ocean view from garden view is a bit of an annoyance (especially on the last day of the stay), and is bit tarnished by the amount of long arm excavators and dredging boats in the pictures :/ After being told that they would get a flood of bad reviews this month of July they have now offered to upgrade the room free of charge OR extend checkout to 2pm…well, thanks for trying. I am indeed sour as originally we considered the Pullman but the direct access to the beach was specifically why we chose the Hilton. Many people made similar statements. By the way breakfast buffet is bland in flavour, decent selection but the only thing with flavour other than beverages is the bakery selection. 150¥ or whatever it was, I’d only pay 100¥ MAX for what the quality of the flavour they had-snob note, an omelette is not a fried egg wrapped around a sausage XD sorry Hilton. Sincerely disappointed. Better marketing and advertising for the future is what I recommend.

Date of stay: July 2022
Trip type: Travelled with family
1  Thank Cbono90
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 June 2022 via mobile

Is was a really good experience. Definitely we will repeat. The staff is really nice and all English speakers, the spa is also good and the beach is nice. The location is great one of the best spots of the island surrounded by a lot of options for dining. The people in the reception helps us with all of our questions, also give us discounts for the spa. Also the guys in the beach are really nice.

Room tip: Don’t miss the spa.
Date of stay: June 2022
Trip type: Travelled as a couple
Thank AriferC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2022 via mobile

The hotel has the most beautiful garden and pool scenery with an amazing look over the ocean that we saw so far. Therefore we had amazing 11 nights in this hotel. Unfortunately there were also a few negative points:
- bad quality of the walls, we heard a lot of noise from neighboring rooms
- to be improved service quality (e. g. not very professional reception staff)
- less choice and high prices in the hotel restaurants

Date of stay: February 2022
Trip type: Travelled with family
1  Thank 971danielk971
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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