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Наталья
Москва, Россия

Beautiful SPA

5.0 of 5 bubblesReviewed 30 Mar 2024via mobile
We are very pleased with this Spa service. Great professional massage, qualified specialists. I went through rehabilitation after I broke my leg. Blood circulation needed to be restored and swelling relieved after the cast. I am very pleased with the result. I am grateful to massage masters Carol and Rebecca, great massage for the whole family, for healing and relaxation. The ambiance is cozy and comfortable, welcome tea, very friendly and likable administrator Spa, she is good at English speaking, kind and loves her job. We will come back for sure! I recommend this Spa for your health and relaxation.
Date of stay: March 2024
Trip type: Travelled with family
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Reviewed 22 March 2024 via mobile

Stayed two nights for our company’s dealer event and enjoyed the entire arrangement. Location is great - walking along the beach in the morning and evening is really fun. Food was excellent and facilities well maintained. We were greeted by the General Manager and his team upon arrival and even upon departure. The entire team was extremely customer and service oriented - always perfectly fulfilling the wishes and expectations of our team members. This is service at its best - always with a lovely and friendly smile - hospitality at the highest level ever experienced in China. Keep on having this spirit - we will be back for sure …

Date of stay: March 2024
Trip type: Travelled on business
Thank PlatinumForeverDUS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 January 2024

Very good but old hotel with great staff. The entire hotel should get a fresh up, however rooms are great, food is good and staff super friendly. Great if you plan to visit with kids!!
I would like to point out that Liping Yeng (room service, hope I got the spelling right) was extraordinarily friendly and we thank her for the daily smile and the super service!!

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank christophm1211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 April 2023

I am a platinum ripetitive client.
In the last 10 years I came here several time. At the beginning the standard was very good and my family and I felt in love with this place, but during years we have seen the service level going down and down. Now it’s really unacceptable.

The service is poor. We haven’t found neither 1 person of the staff speaking English.
Asking for a taxi it’s not as easy as it seems because also the word “taxi” is unknown to the most at the front door staff.
Calling the front desk from the room it’s really useless: usually we hold on for long time waiting for someone that can understand English, so at the end we give up because nobody came at the phone in a reasonable time.

All the bars have been closed and replaced with an APP that doesn’t work.
Ordering food while we were at the pool has been a kind of joke: the APP doesn’t work and when, on the third day, we complained to the concierge the reply was to use the app. What??!?!
We complained because the APP is not working and the reply it’s to use the APP?
So we now order food from outside.

Overall food quality is poor. Breakfast is a huge variety of low quality dishes. We couldn’t find a glass of room temperature or cold water. Probably the staff forgot that not all the customers drink warm water.

Overall the infrastructures need an important renovation.
Our room has a very bad smell.
The hallway carpet is even worst.
The front desk brought us a dehumidifier that hasn’t changed the smell.

The cleaning is superficial.
At the breakfast restaurant, chairs and tables are sticky.
There is strong urine smell in the 2nd floor breakfast restaurant.
Pools and beach are bad maintained: trash bins are dirty and are not being empty often ; there is dirty coming from the ocean that should easily removed; toilets are often dirty.

Thanks Sheraton Sanya Resort for making our stay horrible!

Date of stay: April 2023
    • Value
    • Location
    • Service
3  Thank cristinash2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Zoey Zhao, Marketing at Sheraton Sanya Resort, responded to this reviewResponded 5 April 2023

Dear valued Guest,
We would like to thank you for providing feedback regarding your recent experience at our Resort. Please rest assure that we will investigate on what you have mentioned and we assure you that your comments have been shared with our Management Team and we will look into the areas that we need to improve to ensure a consistent service to our customers. Again we thank you for your comments and look forward to have you with us next time.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2023

My overall rating was 4.

Although Sheraton Sanya Resort was not a new hotel, the room was stylish and comfortable after recent renovation. Unfortunately the so called family suite with garden view had no view of any garden, but the entrance of the hotel. PITY.

The hotel was ideal for family vacation. It had plenty of facilities for kids to play. The hotel had five pools two of which were heated pools and the kids pool was very large. The hotel also organized interesting activities for kids as well.

Both buffet breakfast and buffet dinner were quite good. They even had a special kids dinning area.

Unfortunately the sofa bed prepared in our room was miserable. It even could not be called a BED, I guess the bed in a prison could be softer than that. We had much better experiences in other five star hotels. I could not imagine if we could survive such a SOFA BED for a week vacation. I could have rated Sheraton for 5 if they had prepared a real bed.

Date of stay: January 2023
    • Value
    • Location
    • Service
1  Thank UrbanReality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 January 2023

We received a room upgrade to a private pool suite with a huge private pool and surrounding garden. Suite is huge and comfortable. Three pools (lagoon, canal, and heated seafront pool) were in this resort. Breakfast was very various and cuisine changes everyday. Lobby was impressive.

Date of stay: December 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank bachelor8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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