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antifreund
World

This is just like paradise, an absolute gem. A 5 star western standard.

5.0 of 5 bubblesReviewed 28 Jul 2022via mobile
Recently my girlfriend and I spent 8 amazing, flawless days at the Marriott in Yalong Bay.
It is rather pricey, but immediate access to the private beach, a spectacular view, great breakfast and staff that is courteous, very helpful, and always smiling certainly makes up for it.
Our contact person at the from desk is Barry and he was just incredible, helping us with all sorts of things and giving us special rates, when we decided to extend (twice)...
Room service also comes around twice per day.
There is literally nothing bad to say about this hotel.
We will be back!!!
Date of stay: July 2022
Trip type: Travelled as a couple
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Reviews (1,498)
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Reviewed 25 July 2022 via mobile

What can I say? Loyalty goes both ways. We’ve been staying at this property consistently for the last 3 years booking the nicest suite and inviting friends to join us, so Edmund the GM offered us an amazing opportunity to upgrade to the 8000+ sq foot “ villa” last week ( 8 days). All I can say is WOW. It was the BEST. Massive pool, karaoke room, saunas everywhere, just ridiculous! If you are considering Bonvoy, or in particular considering Sanya, definitely put this property at the top of your list, especially if you are traveling together with multiple families.

Room tip: Happy hour starts at 4pm at the fish bar.. go for buy one get one margaritas!
Date of stay: July 2022
Trip type: Travelled with family
1  Thank Robbie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 January 2022

I stayed at this hotel twice in the last few weeks, once for a business conference and another time with family over Christmas/New Year period.

This is a great hotel, with great facilities (rooms, restaurants, gardens, spa, beach), but most importantly great service throughout by everyone. We had dinner at the hotel during all our three nights here, twice of which at the Japanese restaurant which was excellent.

Fully recommend this hotel to whoever plans to visit Sanya.

Date of stay: December 2021
    • Value
    • Cleanliness
    • Service
1  Thank WorldWanderer1791
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 January 2022

Had a long stay here for Christmas and New Years (December 2021 through January 1, 2022); This was a return trip to this hotel after being here in 2005 ... Came with a bunch of our friends
We knew the hotel location was great - which is still the case; Here are the positives about the hotel:
- good location and beautiful grounds/garden
- short walk to the beach
- nice pools
- the Fish Bar at the beach :-)
- nice lobby area and terrace
Now the issues with the hotel:
* Very slow and disorganized service in the bar, restaurant
* the buffet breakfast is not good - lots of dishes but really unhealthy! Let me put it this way - the fresh vegetables / salad bar on multiple mornings consisted of a big bowl of sliced onions, shredded carrots and lettuce leaves !!! no tomatoes, no cucumbers etc...
* fresh juices had to be specially requested and then the kitchen would run out of them by 9:30 am for a breakfast that goes till 11:00!
* Checking in process: we checked in at 8:30pm - surprisingly there was ONLY 1 front desk person available; the Elite desk was closed and the process took forever!
* the listing here shows 2 tennis courts -- there used to be 2 but not anymore - sometime in the last 1-2 years one of the 2 courts was converted to a Go Kart track.. so only 1 tennis court is available

Date of stay: December 2021
    • Location
    • Rooms
    • Service
1  Thank NickInChina1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Edmund Ko, General Manager at Sanya Marriott Yalong Bay Resort & Spa, responded to this reviewResponded 14 January 2022

Dear Valued Guest,

Thank you for choosing Sanya Yalong Bay Marriott Resort & Spa as your preferred choice of accommodation and we highly value the comments of all our guests as it is through such feedback that we can continue to improve.

I am sorry that our service did not meet your expectations, our aim is to provide guests with an unforgettable hotel experience and your honest feedback is an important part of that process. We sincerely apologize for our shortcomings and we will improve the quality of service and strengthen staff training. For the information error, we will review all our sites on every channel to ensure all information are correct and updated.

Thank you once again for helping us to develop and improve.
We hope to serve you again whenever your travels bring you back to Sanya.

Yours Sincerely,
Edmund Ko
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 November 2021 via mobile

Spectacular property, so well run from the management across all departments it’s just a joy to come here every time, the service is amazing the food is great and the property is simply top notch, this is one of VeRy few properties who understands how to treat bonvoy members, upgrades, discounts and points all happens automatically and credited to account within 48 hours after checkout

Highly recommended

Date of stay: November 2021
Trip type: Travelled with friends
1  Thank mattdouhan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 October 2021 via mobile

The beach is taken over by hawkers but the manager of the Mrs Chen thinks that it is fine for the guests to share the beach and facilities with the hawkers. We had same issue and reported on it a few months ago and nothing changed. Apparently Mrs Chen doesn’t understand why 5-star hotel guests doesn’t want to share sun beds and umbrella with hawkers that are also disturbing with their loud voices and pushy ways of selling their stuff. Actually they sell the same stuff as hotel bar and shop, but cheaper. They gave some coconuts to the beach staff of the hotel, perhaps also Mrs Chen has personal interest in allowing them to stay on the beach and share facilities such as washroom and shower FOR FREE? This is indecent and unacceptable for a 5 star biggest hotel in the world to be so poorly managed as well as damaging for the reputation of the hotel to have a manager who protects and cares for the interests of the hawkers more than her own guests.

Date of stay: October 2021
Trip type: Travelled with family
1  Thank dadakappa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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