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Anna P
Shanghai, China

A very welcoming stay!

5.0 of 5 bubblesReviewed 1 Jan 2023via mobile
Hotel's Favourite
You really do get what you pay for here! Pricey (by our standards) but a first rate experience. The large room was beautifully kitted out with an exceedingly comfortable bed, quiet room, plenty of lounging around areas and the balcony complete with large bathtub was wonderful, from which we could savor the view of the beautiful green gardens and beach which were stunning! We pay a yearly fee of $200 for Ambassador status and therefore were upgraded to a top floor room which included the executive club lounge. The food available both there and in the larger ground floor restaurant was very good, clearly catering more for the Chinese clientele which is to be expected :-) The staff bent over backwards to accommodate us and look after us during our stay, assisting us with a hospital visit as well as during the more usual aspects of a hotel visit. I cannot commend enough, Joanna Du the Rooms Manager, Lina Tang in Reception, Ethan the concierge and also Skpe, the manager of the Executive Lounge. Each of them went above and beyond to welcome and support us during our stay. Thank you all so much!
Date of stay: December 2022
Trip type: Travelled as a couple
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Reviews (11,087)
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Reviewed 7 November 2022

Feeling the need to praise this property, especially at this difficult time of frequent test and lockdown. Even so, the hotel as a whole is still striving to give guests a sense of vacation, while providing the necessary sanitary measures. My hotel contact Austin was extremely kind and helpful, who catered to every need of mine. Would definitely come back again for the nice view and hospitality.

Date of stay: November 2022
    • Sleep Quality
    • Cleanliness
    • Service
Thank lauridseny2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 March 2022

Nice Hotel
Very good service (except in all restaurants but Chinese restaurant 's service is very good also )
Disappointing executive lounge food availability but service very good
Nice suite even a bit oldish ( faced several issues )
Food in all restaurants ( except Chinese one which is really good ) is a real shame for such a level of hotel.. Worse experience even experienced in a 5 stars hotel

Date of stay: December 2021
    • Rooms
    • Cleanliness
    • Service
Thank Rene G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatrice Wang, General Manager at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded 29 March 2022

Dear Rene G,
Thank you for sharing the experience of your stay at InterContinental Sanya Haitang Bay Resort.

We would like to take this opportunity to apologize for any inconvenience our restaurant and executive lounge food may have caused you. Your comments about the food has been documented and will certainly be looked into.

We hope this would not deter you from choosing InterContinental Sanya Haitang Bay Resort again in the future. We look forward to welcoming you back to our hotel again. Thank you!

Sincerely,
Beatrice Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2022 via mobile

Good staff and hotel environment. Seems a lot more is being down to improve the surroundings and neighboring mall. Promises more exciting times ahead. The Aquarius lounge and restaurant was a highlight and definitely must visit.

Also special thanks to Nina and Lucas who was kind enough to assist us with our packages and paperwork.

The staff were warm and extremely friendly. Special thanks to the check in staff who gave us great advice for future travels and also enlightened us about the festive season events.

The room itself had a spacious balcony with spleneded sea views.

We hope to come back in the near future.

Date of stay: December 2021
Trip type: Travelled as a couple
Thank Djxcc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wang Beatrice, 总经理 at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded 5 January 2022

Dear guest “Djxcc”: Thanks for choosing to stay with us. It was a great pleasure to hear your experiences in the hotel during your stay. It‘s our honor to offer you satisfactory service. As the world adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you our guest. Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at InterContinental Sanya Haitang Bay in the future. General Manager: Beatrice Wang

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Reviewed 16 November 2021 via mobile

Actually, I am a big fan of IHG properties and have been in Spire Elite status for years. I have to say this was the worst experience among all these properties. Due to the pandemic, the average occupancy rate of Sanya’s hotels is no more than 25% during this trip to Sanya. However, the management of this hotel is still based on profits rather than the convenience of guests or IHG Elite Status tiers.
I paid this stay with IHG reward points and was told that they couldn’t offer me the free breakfast owing to cost control at the reception. After I offered to purchase the InterContinental Ambassador membership, the staff still didn’t want to offer the breakfast for my wife until I complained to her supervisor. Worse still, the reception didn’t give me the ¥120 F&B vouchers at all, which should be the benefit of Spire Elite members at greater China properties.
To be fair, they gave a room upgrade with great sea view (not a suite room of course) and the breakfast is not bad. I wouldn’t recommend it to you if you wanna use your IHG rewards points with high Elite status tiers here.

Date of stay: November 2021
Trip type: Travelled as a couple
Thank YIXUANW26
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatrice Wang, General Manager at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded 16 November 2021

Dear guest “YIXUANW26”: Thanks for taking the time to share such a thorough review of your recent stay experience with us! We are always seeking feedback from our guests to understand of what they value during their stays and what can be improved to make their stay experience more memorable. Your comments about Spire Elite benefits are valuable and serves as a great motivation to us in continuously improve our standards. Meanwhile, we will follow-up on your remarks about our staff service. Please accept our apologies for any inconvenience you have experienced. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you our guest. Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at InterContinental Sanya Haitang Bay in the future. General Manager: Beatrice Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2021 via mobile

Hotel was great. Family friendly with excellent suite. We stayed in the family suite, it was very comfortable, large, clean and nicely decorated. The facilities were great for kids, with a nice pool and kids playroom for when we had a rainy day. Good location on the beach and the section of beach was great too. The staff were great which always makes a big difference. Cathy was really helpful during our stay. Doris and the club restaurant staff were fantastic, always polite, helpful and happy. Breakfast was excellent every morning in the cove, massive selection of food and again, staff were superb. Hope to return in December.

Date of stay: June 2021
Trip type: Travelled with family
Thank Ben E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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