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Benny_10Shanghai

Fantastic family holiday

5.0 of 5 bubblesReviewed 19 Jul 2021via mobile
Hotel was great. Family friendly with excellent suite. We stayed in the family suite, it was very comfortable, large, clean and nicely decorated. The facilities were great for kids, with a nice pool and kids playroom for when we had a rainy day. Good location on the beach and the section of beach was great too. The staff were great which always makes a big difference. Cathy was really helpful during our stay. Doris and the club restaurant staff were fantastic, always polite, helpful and happy. Breakfast was excellent every morning in the cove, massive selection of food and again, staff were superb. Hope to return in December.
Date of stay: June 2021
Trip type: Travelled with family
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Reviewed 19 June 2021 via mobile

Especial thanks to HSKP for the birthday preparation, Ms. Wang Meng La also gave me body lotion when she saw I had some sun burn. Also thanks to Kevin & club manager for taking care of us. We will definitely come back.

Date of stay: June 2021
Trip type: Travelled with friends
Thank marthar2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wang Beatrice, 总经理 at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded 21 June 2021

Dear guest “marthar2014”: It was a great pleasure to hear your experiences in the hotel during your stay. It‘s our honor to offer you satisfactory service. As the world adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you our guest. Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at InterContinental Sanya Haitang Bay in the future.
General Manager: Beatrice Wang

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2021

This hotel was decorated in 2013, it's not a new hotel in terms of vintage, but its' hotel facility is spick-and-span. The hotel was build by the sea, so I can directly went through the lobbey to the beach, and there were not much people on the beach like the other two bays in Sanya, Yalong bay and Sanya bay. Less people means this hotel is fay away from downtown, it is about 45 minitues to drive from hotel to downtown, but it is very closed to the largest single duty-free shop in the world, Sanya International Duty Free Shopping Complex. The hotel provides recreation facility for children, and it has the diving experience for adults. I have experienced the scuba diving, it was so cool when you get up so close with ser creatures. The palce I dived like a aquarium, it was surrounded by glass, through the glass, it was undertwater restaurant. On the whole, this hotel is colse to perfect to me, the only fly in the ointment is far from the city center, and there is no restaurants around the hotel. So anyone want to have a place it is quiet, relaxed and stay away from the noisy city to go on holiday, this is hotel is the excellent choice.

Room tip: do not come here during the Chinese new year vacation, to much people and high price.
Date of stay: March 2021
    • Location
    • Sleep Quality
    • Service
Thank ZongyiHan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2021 via mobile

Very close to the tax-free shopping mall, 2 min walk from the gate. Charlie Liu is a nice guy, drive us around in the resort and patiently wait for us taking photos. Escort us all the way to the door. The hotel itself is new, a good choice for business,couple and family.

Date of stay: March 2021
Trip type: Travelled as a couple
1  Thank ShengzhiHe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 January 2021

We just had an amazing experience at the InterContinental Sanya Haitang Bay Resort in mid-January, during our first ever trip to Hainan. The hotel grounds were beautiful, and we loved the layout of our room, our view of the beach, and the large aquarium downstairs. We were also really impressed by the level of service, and grateful General Manager Beatrice and her staff were so attentive to our stay, including the beautiful flowers and towel animals that greeted us in our room. Club Manager Doris was particularly helpful, immediately connecting with us via WeChat after booking. She quickly helped us arrange our transportation from the airport and kept us informed of all the hotel’s COVID measures, including the COVID test we needed to get before leaving Beijing. She also set up dinner reservations for our special occasion at the hotel’s signature restaurant, which involved a flurry of special touches, including a private musical performance at our table. We began plotting ways to extend our trip almost as soon as we arrived, but ultimately failed to find a reason our bosses would appreciate. We definitely plan to return though and soon. I’d recommend this hotel to all of my family and friends and would suggest they book a room with club access. Drinks and snacks while enjoying the view from the 17th floor club was also a highlight.

Date of stay: January 2021
    • Value
    • Cleanliness
    • Service
Thank 593jonl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatrice Wang, General Manager at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded 18 February 2021

Dear guest "593jonl": Thank you so much for your review of our hotel. It‘s our honour to offer you satisfactory service. It‘s our honor to offer you satisfactory service. As the world adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you our guest. Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at InterContinental Sanya Haitang Bay in the future.
General Manager: Beatrice Wang

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Reviewed 10 January 2021 via mobile

The hotel rightfully ranks a 4.9 on c trip. It's a great hotel in terms of hardware and culinary. Breakfast is Fantastic with a huge variety of dishes to please all pallets. Beautiful gardens, under water restaurant with sharks, mantas and turtles swimming around you. All rooms are tremendously spacious and well appointed and are overlooking the ocean. The sea is too rough for swimming. At least this time of the year. For our first trip of 2021 we couldn't have picked a better place. Doris from the guest relations team was especially helpful with everything we needed by connecting with us on wechat upon arrival. We'll definitely be back.

Date of stay: January 2021
Trip type: Travelled as a couple
2  Thank UliA3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Beatrice Wang, General Manager at InterContinental Sanya Haitang Bay Resort, responded to this reviewResponded 10 February 2021

Dear guest “UliA3”: Thanks for choosing to stay with us. It was a great pleasure to hear your experiences in the hotel during your stay. As the world adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you our guest. Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at InterContinental Sanya Haitang Bay in the future.
General Manager: Beatrice Wang

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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