Room size is fine, but the room is not very clean. Breakfast is poor.
The resort is big... total seven hotels in the same place? There is a water park in the middle surrounded by these hotels. A few restaurants inside the resort with reasonable price.
There is no access to the beach from the resort in Sanya Bay unless you take the hotel's shuttle bus to another Mangrove Tree Resort in Yalong Bay.
This spacious, well-designed hotel complex has a lot going for it but suffers from lack of attention to detail. The Amazon theme park seems incongruous, situated in the city and in China, and does not resemble the Amazon. However, the facilities, including many restaurants, were generally quite good. Breakfast in the King Palm restaurant provided a good variety of foods but many items rapidly ran out and it became crowded after about 8:15 am so arrival at opening time (7 am) is advisable. The conference rooms we used were quite close to a restaurant with music playing, which was intrusive. Problems such as lack of toilet paper, a broken light switch and a loose seat in the toilets, and inability to provide several items on the menus in one of the bars created a bad impression. However, staff were always polite and keen to help.
My family (3 audits 1 kid in 6 yrs old) was living this hotel from 28 Dec 2016 to 1 Jan 2017.
-We were very disappointed in overall hotel servicing especially for housekeeping service (sofa in the living room with insect hidden inside the sofa) and the language skill of the front desk staff. Only one or two can speak Cantonese or a bit English.
- The save box is broken and we needed to wait for the repairing service for 2 days.
-Actually, this hotel is a very local hotel and most people are rushing for breakfast, no queue up and bought their own bottle to fill up orange/mango juice... terrible!
-Hotel with only a small outdoor swimming pool.
-For the water park, it is chargeable (over a hundred per head) even you are the hotel guest.
What they should improve that hotel should reference Centara Hotel group that they have several outdoor swimming pool with slides and floating river which are free for hotel guests.
- The worth to say is the hotel has a 7x24 food street for offering you different kinds of foods for eat and the price is reasonable.
In conclusion: my family will not come to the hotel again.
一行三大一小住四晚
1.我住的是木棉酒店82212兩臥室房,房間大但可惜在廳的sofa有"蚤”，清潔房間的服務員要叫先拖地！
2.此酒店多是大陸人,食早餐有如打扙一般.所以請三思,有選擇的話我不會再選此酒店.
3.前台的服務員多只能説普通話,—同佢地説中文或英文，她們多會Ｏ咀。幸好有兩位服務員叫Mary 同Summer幫到我.
4.入住的第一天已發現保險箱壞了叫人黎整等了一小時.最後第二天才修好.
5.酒店內的水上樂園又要付費(過百元一個人),酒店應參考一下Centara Group Hotel 咁有滑梯,有漂流河及多個泳池也不用額外收費。
6.酒店泳池超细. 7.最好的是有24小時美食街. 總之不會再選這大陸人的酒店.
A huge resort. Rooms are very spacious. A multitude of restaurants and ever helpful staff. If you are non-Chinese looking you will stand out which has some perks from the staff. They will remember you better. Definitely recommended if you want to spend a few days to a week with your family and you are not interested in going out anywhere. This is the perfect place to spend your entire vacation without venturing out from the resort. It has every thing you may need. Shopping mall, cinema, restaurants, entertainment bookstore etc.
It is a huge complex, in height and width, many wings with their own name and reception and 25-30 floors each. It is a combination of exhibition center and swimmingpool -resort, which i find a difficult combination. it is nowhere close to a beach. Difficult to say which wing is best, it depends on your needs.
I was far away from breakfast area which is really huge in size and also common for all wings. This makes breakfast area really crowdy, noisy and dirty (floor gets easily lots of waste from kids and non caring families).
I would prefer to stay close to the breakfast area, you can be lost otherwise. It is not a type of resort you use to know.
Room was clean and spacy but nothing special (it looked ready to host extra beds for kids) with a small fridge (2 bottles of water), no mini bar.
Disappointing with no restaurants that are open for such a large property. Need to take taxi for outside dining and other activities, going to beach included!
Staff, except for reception and hotel manager, is difficult to communicate in english.
I got great help from hotel manager who solved many problems for me.
