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Youanna

Mg Alexander hotel

Review of MGM Grand Sanya
5.0 of 5 bubblesReviewed 24 Aug 2022
Its very special hotel
Everything here is very good
Room is very clean
Pool also very clean
Animation is very cooperation with us
Every day different activities
Food is very delicious and fresh
Its really beautiful place
Date of stay: June 2022
Trip type: Travelled with friends
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Reviews (11,591)
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4 - 9 of 11,609 reviews
Reviewed 17 August 2022 via mobile

Positives: great room with beautiful sea view and bath looking out towards the sea. The cleaner's were the best staff we encountered on this trip very efficient and consistent. The location is excellent if you want a beach vaction and sea swimming. The breakfast had a wide variety of choice to suit all. I had a beautiful facial with Annie in the spa she was amazing.

Negatives: the front desk staff are not trained to an international level. We vistited other international brands while here and the service from the staff us what you expect when paying these prices. There were many issues given the covid lockdown but they need to revise their refund process and stop hiding behind a wechat customer service process. The staff at the Neera resteraunt were shocking, the food is good but they are untrained in how to be a waiter(bringing new courses when we hadn't finished the current one, putting new courses down on top of dirty plates before taking them away, we had got to course 3 and still no drink had been served. Very bad)

Overall if you don't have to deal with the front desk often its a good hotel, but next time would consider a different hotel for better service.

Room tip: Go to beeskfast before 10am during peak times if you want a peaceful breakfast.
Date of stay: August 2022
Trip type: Travelled as a couple
Thank sparkey87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2022 via mobile

The room was very nice and the staff was always friendly and ready to help. The MGM buffet was my favorite. The business meeting accommodated me and made feel very welcomed. There is a nice ocean view in the suite I got. Over all it was a great stay.

Date of stay: July 2022
Trip type: Travelled on business
Thank 717adw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 June 2021 via mobile

The facilities are nice but there are some glaring customer service issues.

Our family of four stayed here for 6 nights and thoroughly enjoyed the pool and easy access to the beach. The garden family friendly room with a balconly. We ate the buffet breakfast each morning and bought the "Gourmet Treat" package which offered lunch at the Silk, afternoon tea and buffet dinner + a show next to the pool. The hotel is located in the resort section on Sanya in Yalong Bay. There is a small town nearby with local food and fast food options as well as shopping.

We will not return to this hotel.
Our major issue is that they offer a shuttle service to the airport. We spent more than 30 minutes filling out a form that was all in chinese to secure our spot. Two days later on the morning we were flying out they told us that they couldn't confirm our reservation and the bus was now full. So we were forced to reserve an earlier shuttle that would get us to the airport several hours too early. We canceled some of our plans because we now had to leave early. Upon arrival, the shuttke bus we were scheduled to use was also full and not one of the staff could explain what happened to our seat reservations. We ended up taking a Didi for ¥100 to the airport to avoid anymore headache with this situation. This experience was very frustrating and made us decide to not come back to this hotel again.

The Room:
It is huge! It had a kids space with a small tent and Minion themed decor. The shower is large and separate from the toilet and there is a big bath tub. The balcony was a good size and overlooked a small pool and green area. The room was very quiet and met our needs.

The Breakfast
They made an attempt to offer Western options by providing, premade waffles/pancakes, an omelet station, fried eggs, cereal, cheese, bread/toast, and coffee machines. There are also lots of local options such as a soup station, noodles, steamed buns, sweet sausages, boiled and baked eggs, porridge, and fruit.

The Gourmet Treat:
The kids really enjoyed the tea time as it includes lots of fancily decorated sweets and they liked to try each one. The lunch at Silk was very good and the service was good. It fed the whole family and included two soups, grouper, fried shrimp, clams, picked and steamed veggies and stir fried mushrooms. Just be careful about ordering anything beyond the set menu as they will charge you for it. We ordered some watermelon juice for the kids and two small glasses cost us $13.50.

The dinner and a show.
People started claiming their table at around 5:30 in order to have a good view for the show. The dinner buffet last from about 6-9pm. It includes grilled meats like lamb, pork, chicken, beef skewers, sausages, grilled mushrooms and pinnacles. There was also several types of crawfish and a few sushi options. The only good sashimi option was the salmon. The others were the fake sashimi made out of fish eggs pressed together. The show is fantastic. They had dancers and a fire show. The singing wasn't always great.

The minor Issues we had.
We were in contact with a hotel representative to make entertainment reservations. She was very helpful at first but then she stopped responding to messages for days at a time and then was very inconsistent with her responses.
The next issue we had was the staff ignoring the do not disturb sign. They walked in while the kids were sleeping and pretty much insisted on making up the room on several other occasions. We don't really need new towels each day and can make our own beds so we kept the sign up but they kept pushing in.

Some of the facilities are damaged or out of order. The floor of the kids' water park is severely distorted and cracked. My kids kept tripping on it and we are not having fun. They advertise an obstacle course out in the ocean but it was closed the whole time we were there. The children's block area is designed for babies.

My last complaint is at the beach the life guard was overprotective. There is a designated swimming area blocked off by rope and bouys and if you get withing 10 feet of the rope the life guard blows the whistle and uses the megaphone to tell you to get away. This is also annoying when you are trying to relax on the beach.

Room tip: Avoid the shuttle service or make sure you have a written confirmation. Otherwise there is no guarantee that your seat won't be given away.
Date of stay: June 2021
Trip type: Travelled with family
1  Thank Mrmathsee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 June 2020

From the moment we checked in, Caroline at the front desk took such great care of us! It was my wife's birthday, and Caroline made sure everything was perfect--floral arrangements, chocolates, and even a birthday cake! We stayed in the family suite and had plenty of room for our family of seven. The huge balcony overlooking the ocean was a perfect place to start and end our day. The rooms were very spacious and comfortable and the service was exceptional. It was amazing to walk right out to a private beach (one of the only beaches open for swimming year round) or to enjoy one of the many pools (our kids' favorite was the pool with free soda and inflatable swans:). The breakfast was one of the best western breakfasts we've had in our 11 years in Asia. Be sure to go early (huge discount and no crowds). They upgraded us to the presidential suite our last night and that spectacular. One of our best beach vacations ever. Rachel at the front desk was also very helpful and mailed us something we left behind. We're definitely coming back to MGM Grand Sanya!

Date of stay: December 2019
1  Thank V908OXtraviss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 February 2019

This is a relatively new and luxurious hotel in Yalong Bay, Sanya, China. We were here for 3 nights. We were originally slated to be here for 5 nights but we decided to check out earlier and went to the nearby Marriott instead for the rest of our stay. In room humidity is a major problem and it is not corrected by dehumidifier in the room. The TV in the room is very small and does not contain HD content. Of course, most people are here for the beach and what not but somehow this small TV without HD content just does not go along with a luxury hotel such as this. Restaurants are very expensive and quality of food does not synchronize with the price you pay. Service is also mediocre and nothing is ever done about longlines at the front desk serving people checking in and out. Overall, quite disappointed with this hotel and likely would not return should our travels take us to Sanya again in the future.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank CekayFarnsworth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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