This is a very pleasant resort hotel on a huge ground with palm trees, pools, gardens, boardwalks and access to the beach. The hotel is in the shape of a "S" with all rooms on one side of the S facing the sea and with their own balconies. There were a small number of rooms facing the other side the but I would highly recommend anyone to pay a little more for a sea view room on higher floors. The view was absolutely breathtaking, a sea of green palm tree tops, with blue sea and horizon at distance.

Staff were very helpful and courteous, the room cleaning ladies would greet us in the corridors and one pool attendant even remembered were we sat on the previous day. We had breakfast included, both days were pretty busy even it was a large restaurant, but we managed to sit outside away from the crowd and it was a bliss having breakfast near the greeneries. We also used the Chinese restaurant Yue which the hotel shared with JW Marriott next door. Super nice decor, service and food.

Of all the superlatives I gave to this hotel, there is a message to the management. They must do something to improve the check-in. Considering the size of the hotel, there was only one tiny check-in counter staffed by two. There were two equally tiny counters for checkout but the staff do not multi task. We were only the third lot in the queue for check-in but it took over 30min. Just cannot imagine how they will cope, say a dozen people arriving at the same time. Credit to the check-in staff, they were patient, professional and courteous all the time. A highly recommended hotel and we would certainly return next time in Sanya.

This hotel is totally OK and that’s it. It has had its glory days. Most of the people working at the hotel does not speak English.
It’s an hotel that is perfect for families as the hotel rooms are large and clean and there are lot of facilities for children.

Tips :
Eat at the JW Marriott hotel beside this hotel as this has a way better restaurant. The tiramisu is amazing
It is not allowed to swim in the sea, so do not expect that if you come here for a vacation

So the highlight of my stay was Erik, the amazing manager! He was there to solve every single problem, connectivity, room allocation, double booking, missing suitcases, ice cream - you get my drift?! You only had to have a problem and he would pop up to resolve it. Which brings me to the bad - how can you have a supposedly world class hotel with front office staff who do not speak English and who have to use a translate app to get what you are saying? Which led to endless and frustrating explanations about double booking - till Erik showed up, of course! He's an asset - you need to keep him. Either that or get English speaking front desk people. Oh - the food wasn't bad; the Nepalese ladies in the downstairs breakfast rooms were really nice and helpful.