I’m currently staying in this property on a family holiday for 8 nights.

This is a property with great facilities with a number of swimming pools, yes a number of.... pools😊 of different depth levels, 2 ft, 3 ft, 4ft and 5ft for all guests from toddlers to adults. The Resort has got a very good green coverage with coconut trees among several other trees & plants, a lovely private beach, a good kids club with indoor play area and bikes for rent - kids bike & family bike. They also share the facilities of adjoining Royal Begonia, also part of the same hotel group and so there are a lot to do inside the property itself.

With all these facilities, this makes a good place to stay for a few days but be prepared to ‘be on your own’ once checked in. Service is not so great. They perhaps don’t care since Sanya, being a top tourist destination, hotels do get good booking rate any way.

A few specific service issues, I noticed / experienced are...

1. In room dining ordered takes infinite time. They say 40 min but it takes much longer. I once ordered just 2 desserts and after waiting for an hour, I called In-room-dining as well as Guest Service to check if I could cancel the order. it was delivered after a while and then got a call from Guest service if I still wanted to cancel😊.

2. It takes a lot of time to serve drinks in the western Restaurant, “The Feast”. I had to wait for 20 min or more every time for just a glass of wine. One day, my drink came after I finished almost half of my main course. Food quality and taste is good but not consistent. We ordered same main course and dessert two days in a row and it was not the same😊

3. Breakfast is always busy and the staff do a good job allotting table for the guest and thats it. Most of the times, you need to call for essentials like cutlery and paper tissues. They don’t clean hands after cleaning up tables used by previous guests.

I didn’t face any major problems. But if there’s any major problem, “it’s NOT how great the facility is... rather it’s how good the service level is” that makes the difference and hence need to make a mention of it in this review.

Overall, it’s a good stay. Thank you, Sheraton!

A large and more “mass market” hotel (a “standard” Sheraton ie like those US Sheraton hotels, ie basic) with 500 rooms. The building a bit old but the room is new, clean, and comfortable (part of the hotel already remodeled / renovated recently). [The other Sheraton in YL Bay is a more hi-end resort.]

HT Bay is a very long/wide/flat beach with smooth sand and thus great for walking/playing around. And for swimming the hotel has ok pools.

Services in general ok (ie they get the work done, while I would expect resort hotels to have more smiles/friendliness).

The additional services they provided to SPG elite members: (1) Right after booking they called and replied email confirming my needs and upgraded right away; (2) breakfast in a separate restaurant - more attentive services and a quiet/comfortable environment. I appreciate that.

Nice SPG platinum member room upgrade (to a nice suite but still no wine glasses nor coffee machine. Did offer welcome fruit).

Convenient. A few mins walk to a mall with supermarkets and restaurants.

the hotel rooms, pools, private beach and kids activists are very good. We had wonderful time there but front office staff service attitude and the way she talked to us made us feel very uncomfortable...we won't recommend our friends to stay for sure.