Name: Great property for a few days of stay. Service is quite average. Don’t expect Marriot /SPG experience.
Item: Sheraton Sanya Haitang Bay Resort
Rating: 4
Author: lakshmananm2014

12 - 17 of 250 reviews

anguslo

Hong Kong, China

3938

Reviewed 10 September 2018 via mobile

A large US style Sheraton. Part of the hotel already remodeled/renovated.

A large and more “mass market” hotel (a “standard” Sheraton ie like those US Sheraton hotels, ie basic) with 500 rooms. The building a bit old but the room is new, clean, and comfortable (part of the hotel already remodeled / renovated recently). [The other Sheraton in YL Bay is a more hi-end resort.]

HT Bay is a very long/wide/flat beach with smooth sand and thus great for walking/playing around. And for swimming the hotel has ok pools.

Services in general ok (ie they get the work done, while I would expect resort hotels to have more smiles/friendliness).

The additional services they provided to SPG elite members: (1) Right after booking they called and replied email confirming my needs and upgraded right away; (2) breakfast in a separate restaurant - more attentive services and a quiet/comfortable environment. I appreciate that.

Nice SPG platinum member room upgrade (to a nice suite but still no wine glasses nor coffee machine. Did offer welcome fruit).

Convenient. A few mins walk to a mall with supermarkets and restaurants.

Date of stay: June 2018

Ask anguslo about Sheraton Sanya Haitang Bay Resort

Thank anguslo

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear SPG Guest,

Greeting from Sheraton Sanya Haitang Bay Resort.

Thank you for choosing and writing down such detailed comment. It was a great pleasure to hear your experiences in the hotel regarding the services. It's a great honor for us to hear your praise of the hotel , we always wanted to provide more satisfactory service to our guests. About you mentioned, we agree with you advice and we will try to improve our service attitude, more smiles or friendliness can make you feel warmer. On the other hand, we will consider put the wine glasses and coffee machine in the SPG member room as you said. As you see, out hotel is still making progress.

Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future. Best wishes to you and your family.

Looking forward to seeing you again soon

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Tae_ali

Reviewed 24 August 2018 via mobile

Beautiful hotel but bad service

the hotel rooms, pools, private beach and kids activists are very good. We had wonderful time there but front office staff service attitude and the way she talked to us made us feel very uncomfortable...we won't recommend our friends to stay for sure.

Date of stay: July 2018

Ask Tae_ali about Sheraton Sanya Haitang Bay Resort

Thank Tae_ali

Dear Guest,

Thank you for your support and It was a great pleasure to hear you that you had a wonderful time in our hotel. Your encouragement give us more confidience to work hard in our daily life. But we are deeply sorry to see that you are not satisfied with the attitude of front office staff. Please allow me to apologize to you on behalf of the hotel. We will try to communicate with relevant departments and to improve the attitude of staff in our hotel. We are very sorry and please try to forgive us. Hope you can see our porgress when you check in our hotel next time,
we sincerely hope that we will have another opportunity to see again in the future at Sheraton Sanya Haitang Bay Resort. Best wishes to you and your family.

Looking forward to seeing you soon.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

dahalkapil54

Pokhara, Nepal

Reviewed 7 June 2018 via mobile

Home Away From Home

I have stayed in Sheraton on May.I am so happy with the service provided by front office staff they talk in English but I think for other staff there is language problem.
The Room on 7th floor near beach side is so amazing with beautiful view.Staff are very kindly,the managers follow up with us if we have some problem they want to know immediately but everything was fine,awesome no more words to describe .
Breakfast is very good and I have chance to taste Hainan local food and coconut juice also .I recommend my friends who are going to visit sanya stay with sheraton haitang bay.
Environment is so clean and fresh air but its too but even thought I have enjoyed a lot here.
I will come back again to stay.

Date of stay: May 2018

Ask dahalkapil54 about Sheraton Sanya Haitang Bay Resort

Thank dahalkapil54

Dear Guest,

I would like to personally thank you for choosing to stay with us during your trip and hope you had safe travels to your next destination. We trust you had a refreshing stay and we do hope we extended the unique Sheraton service we are renowned for!

Thank you for your support and It was a great pleasure to hear you that you enjoyed the accommodation experience in our hotel and may have exceeded your expectations. I wish to thank you for your valued comments and we sincerely hope that we will have another opportunity to see again in the future at Sheraton Sanya Haitang Bay Resort.

Looking forward to seeing you soon.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Pranaya S

Reviewed 7 June 2018 via mobile

A beautiful stay

After this trip i know i will definitely stay here again the next time. The transportation is very convenient, the environment is very clean, the internal facilities are good, mainly the attitude of the waiter is very humble. In particular, the room attendant knowing that my hand was injured immediately got me a Band-Aid.Thank you for an amazing stay.

Date of stay: May 2018

Ask Pranaya S about Sheraton Sanya Haitang Bay Resort

Thank Pranaya S

Dear Guest,

Greeting from Sheraton Sanya Haitang Bay Resort.

It was a great pleasure to hear your experiences in the hotel regarding the services and how they met and may have exceeded your expectations. It is always wonderful to hear praise such as yours, as it gives real life examples of service encounters. I will ensure that your comments are cascaded to our team appropriately.

Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future.

Looking forward to seeing you again soon

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

psush_girl

Beijing, China

4480

Reviewed 1 May 2018

A Relaxing Stay in Haitang Bay

I had a wonderful time at this hotel. The staff were mostly helpful and although most had trouble with English, the English-speaking staff was always available to help us with whatever we needed. The room was beautiful and the balcony was a wonderful place to relax and unwind. We had access to at least two pools that were never busy and were the perfect temperature. The free buffet breakfast was incredible! Fluffy pancakes and waffles, egg station, fresh fruit, pastries, etc...I looked forward to breakfast every day. Some tips for breakfast: The best times to go to breakfast are either 6:30am or 9:45am. Otherwise, it's a ridiculously long wait for seating and is overly crowded. Sit in the small Steam and Spice restaurant for immediate seating. They have most of the same things and you are free to go to the main dining room to grab whatever is not in the smaller dining room.
The Inazzia Labor Day Buffet was a bit pricey but the BBQ seafood was absolutely delicious and the outdoor dining added the perfect atmosphere for the meal. I need to mention Grady who worked for Guest Services. He was so helpful and made us feel at home during our entire stay. I knew that if I ever needed anything, I could contact him and he would help us. This made our entire experience worthwhile. Thank you Grady!

Unfortunately, I have a few service complaints. First, there were never any towels at the pool! We constantly had to ask an attendant for towels and there was no attendant at one of the adjacent pools. At the lobby bar, the service was very slow as some of the staff seemed more interested in smoking and chatting than making drinks. The "Gift Shop" is a misnomer. It's basically just beach gear and a tiny collection of toiletries but no deodorant (which is what I needed to buy). It would be helpful for the gift shop to include more variety of toiletries, as well as things like phone chargers and ear buds.

In all, I enjoyed my stay and would recommend this hotel for a few nights of rest and relaxation.

Room tip: We stayed on the fourth floor with a garden view room. It was nice and I have no complaints.

Date of stay: April 2018

Ask psush_girl about Sheraton Sanya Haitang Bay Resort

2 Thank psush_girl

Dear Guest,

Greetings from the Sheraton Sanya Haitang Bay Resort!

I would like to personally thank you for choosing to stay with us during your trip and hope you had safe travels to your next destination.

It was a great pleasure to hear your experiences in the hotel during your stay. Our 500 guest rooms are special design for leisure guests and our signature seaside restaurant is a better place for your dining options. I’m very sorry for the inconvenience caused due to the language problem and we will enhance the language training for English.

We would also like to apologise for the difficulty that you experienced with the use of pool towels and no service in lobby bar. We have taken note on all the points you have provided us and do rest assured we have reviewed your comments with our department heads to implement measures for improvement concerning our guest satisfaction.

Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future.

Looking forward to seeing you again soon!

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

View more reviews

Previous Next

1 2 3 4 …

Great property for a few days of stay... - Sheraton Sanya Haitang Bay Resort

Great property for a few days of stay. Service is quite average. Don’t expect Marriot /SPG experience.

The Ritz-carlton Sanya, Yalong Bay

Sofitel Sanya Leeman Resort

Hilton Sanya Yalong Bay Resort & Spa

Mandarin Oriental, Sanya

Pearl River Garden Hotel Sanya

Yalong Bay Villas & Spa

Holiday Inn & Suites Sanya Yalong Bay

Oakwood Apartments Sanya

Resort Intime Sanya

Palm Beach Resort And Spa