the hotel rooms, pools, private beach and kids activists are very good. We had wonderful time there but front office staff service attitude and the way she talked to us made us feel very uncomfortable...we won't recommend our friends to stay for sure.
Dear Guest,
Thank you for your support and It was a great pleasure to hear you that you had a wonderful time in our hotel. Your encouragement give us more confidience to work hard in our daily life. But we are deeply sorry to see that you are not satisfied with the attitude of front office staff. Please allow me to apologize to you on behalf of the hotel. We will try to communicate with relevant departments and to improve the attitude of staff in our hotel. We are very sorry and please try to forgive us. Hope you can see our porgress when you check in our hotel next time,
we sincerely hope that we will have another opportunity to see again in the future at Sheraton Sanya Haitang Bay Resort. Best wishes to you and your family.
Looking forward to seeing you soon.
I have stayed in Sheraton on May.I am so happy with the service provided by front office staff they talk in English but I think for other staff there is language problem.
The Room on 7th floor near beach side is so amazing with beautiful view.Staff are very kindly,the managers follow up with us if we have some problem they want to know immediately but everything was fine,awesome no more words to describe .
Breakfast is very good and I have chance to taste Hainan local food and coconut juice also .I recommend my friends who are going to visit sanya stay with sheraton haitang bay.
Environment is so clean and fresh air but its too but even thought I have enjoyed a lot here.
I will come back again to stay.
Dear Guest,
I would like to personally thank you for choosing to stay with us during your trip and hope you had safe travels to your next destination. We trust you had a refreshing stay and we do hope we extended the unique Sheraton service we are renowned for!
Thank you for your support and It was a great pleasure to hear you that you enjoyed the accommodation experience in our hotel and may have exceeded your expectations. I wish to thank you for your valued comments and we sincerely hope that we will have another opportunity to see again in the future at Sheraton Sanya Haitang Bay Resort.
Looking forward to seeing you soon.
After this trip i know i will definitely stay here again the next time. The transportation is very convenient, the environment is very clean, the internal facilities are good, mainly the attitude of the waiter is very humble. In particular, the room attendant knowing that my hand was injured immediately got me a Band-Aid.Thank you for an amazing stay.
Dear Guest,
Greeting from Sheraton Sanya Haitang Bay Resort.
It was a great pleasure to hear your experiences in the hotel regarding the services and how they met and may have exceeded your expectations. It is always wonderful to hear praise such as yours, as it gives real life examples of service encounters. I will ensure that your comments are cascaded to our team appropriately.
Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future.
Looking forward to seeing you again soon
I had a wonderful time at this hotel. The staff were mostly helpful and although most had trouble with English, the English-speaking staff was always available to help us with whatever we needed. The room was beautiful and the balcony was a wonderful place to relax and unwind. We had access to at least two pools that were never busy and were the perfect temperature. The free buffet breakfast was incredible! Fluffy pancakes and waffles, egg station, fresh fruit, pastries, etc...I looked forward to breakfast every day. Some tips for breakfast: The best times to go to breakfast are either 6:30am or 9:45am. Otherwise, it's a ridiculously long wait for seating and is overly crowded. Sit in the small Steam and Spice restaurant for immediate seating. They have most of the same things and you are free to go to the main dining room to grab whatever is not in the smaller dining room.
The Inazzia Labor Day Buffet was a bit pricey but the BBQ seafood was absolutely delicious and the outdoor dining added the perfect atmosphere for the meal. I need to mention Grady who worked for Guest Services. He was so helpful and made us feel at home during our entire stay. I knew that if I ever needed anything, I could contact him and he would help us. This made our entire experience worthwhile. Thank you Grady!
Unfortunately, I have a few service complaints. First, there were never any towels at the pool! We constantly had to ask an attendant for towels and there was no attendant at one of the adjacent pools. At the lobby bar, the service was very slow as some of the staff seemed more interested in smoking and chatting than making drinks. The "Gift Shop" is a misnomer. It's basically just beach gear and a tiny collection of toiletries but no deodorant (which is what I needed to buy). It would be helpful for the gift shop to include more variety of toiletries, as well as things like phone chargers and ear buds.
In all, I enjoyed my stay and would recommend this hotel for a few nights of rest and relaxation.
Dear Guest,
Greetings from the Sheraton Sanya Haitang Bay Resort!
I would like to personally thank you for choosing to stay with us during your trip and hope you had safe travels to your next destination.
It was a great pleasure to hear your experiences in the hotel during your stay. Our 500 guest rooms are special design for leisure guests and our signature seaside restaurant is a better place for your dining options. I’m very sorry for the inconvenience caused due to the language problem and we will enhance the language training for English.
We would also like to apologise for the difficulty that you experienced with the use of pool towels and no service in lobby bar. We have taken note on all the points you have provided us and do rest assured we have reviewed your comments with our department heads to implement measures for improvement concerning our guest satisfaction.
Thank you once again for your feedback and please feel free to contact us if you would like any assistance in making a booking at Sheraton Sanya Haitang Bay Resort in the future.
Looking forward to seeing you again soon!
When I stay in this hotel, I really really impressed and received warm greetings from hotel! first of all, hotel's facility is very good also very kindness people. i really appreciate to all staffs!
but most of staffs were speak english skill is not too good. let me talk turkey, skill is very low...
everything is okay except staffs english skill
anyway, if i have a chance, i visit again!
Dear Guest,
Thank you for taking the time sharing your feed back on booking.com. I am glad you choose to stay with us for your visit to Sanya.
Truly I appreciate your positive feedback and I will be sure to share them with the team. All of us strive on ensuring all our guests enjoy their experience while staying with us and take them home with fond memories. Meanwhile, we will improve the English training for all hotel associates.
We very much look forward of having another opportunity in meeting you again soon in the near future.
