The service here was marvelous! Every worker was very warm hearted and especially Xiao Yan in the gold executive lounge was kind and tried her best to meet our needs! Also, you don't need to bring any swim related products- they are all provided by the hotel. Boat riding was a special experience too. Would recommend visiting 100%!
A rare to see musuem of "old style" architecture and wood carving. Zora Zou was excellent in giving a guided tour of this wonderful place, plus all the wonderful activities and places in the hotel Definitely a must when you are here in the Fairmont hotel in Hainan! Two thumbs up!
Fairmont hotel is very warmly for me. Satisfied by every things, such as where is the "Fire Show" , how i can go to beach , what time the swimming pools be closed , the waiter and the waitress were always kindly. Answered my every doubts
I came to Sanya for a trip with my mom and I stayed at the Fairmont from March 4th to 6th.
I left my iPad at the previous hotel, but as I'm Korean(can't speak Chinese 😂), 小金 Joly, guest relations officer actively helped with communication and even called Didi to help me find back my tablet. (The picture I posted is the iPad I got back.) After that I could keep communicate well with her through Wechat.
Additionally, Chef Leo Yu also assisted me with directions when I got lost in the hotel on the first day. He also took really good care of me at the dinner buffet. I'm very grateful 🥹
This was my second trip Sanya, and I've stayed at The Autograph Collection, The Edition and IC Sanya, but under my experience, the Fairmont has the highest level of staff.
If I visit Sanya again(maybe next year), I will definitely revisit. Thank you ~~
beautiful hotel in a beautiful location . This hotel is really nice with a great bar and restaurant and very smiley staff . i came here for a conference and it was such a great location . the pool very large and beach just beautiful although cannot swim in the sea .
