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Maggie y

Nice museum-like place

5.0 of 5 bubblesReviewed 20 Dec 2023
This is a great collection of Chinese architectural wood works. Our guide, Xiao Zhang, is very knowledgeable and helpfully. He answered all our questions. We learned a lot from the tour. Totally enjoyed it.
Highly recommended!
Date of stay: December 2023
Trip type: Travelled with family
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Reviews (7,081)
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8 - 13 of 7,083 reviews
Reviewed 8 February 2023

Location: Excellent location, easy to go everywhere. It usually takes between ten minutes and half an hour drive to go to many scenic spots and food stalls.

Facilities: All facilities are available. The dome design in the lobby is absolutely stunning. The swimming pool is huge, and there are children's pool activities such as bubble parties and surfing lessons every afternoon. The hotel's canal is an internet celebrity highlight. It is recommended to ride after dark, which will be more interesting. The breakfast buffet is huge with a wide selection of food.

Services: The staff are friendly and attentive. Will take the initiative to say hello to every guest I meet. Basically fulfilled all requests. Especially thoughtful for toddlers and children, there is a dedicated children's playroom, and there are various activities for children and adults every day. Children will never get bored. In addition, the hotel also has its own helicopter, and guests can pay for different levels of air tours.

Value: The price/performance ratio is probably the best among luxury hotels in Haitang Bay!

Drawbacks: This hotel is among the first batch of hotels in Haitang Bay. It has a history of nearly ten years. The traces of tears and wares on the outer walls and in the rooms can be easily spotted. Compared with the FISHMONGER of ROSEWOOD next door, the Chinese restaurant is an even obvious lacklustre. Improvement is strongly expected.

Summary: The whole family, including children and adults, are very satisfied. Absolutely worthy of the prestigious brand of FAIRMONT.

Date of stay: February 2023
Trip type: Travelled with family
Thank jacknfs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三亚海棠湾 开维费尔蒙酒店, 其他 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 10 February 2023

Dear Jack, Thank you for taking time to share your recent stay experience with us, it's glad to heard that you and your family loved here so much and really had fun by experienced many our facilities and engaged with our lovely staffs, however we also valued your comments to us which will helping us to getting better. again, thank you for shared with us, looking forward to seen you and your family back at future. Guest Experience Manager Frank.

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Reviewed 14 July 2022 via mobile

Nice hotel, the service and features are very good. Especially the service from Diana, you really made us a fantastic stay, your passion and smile was inspired. We do loved the hotel! Will visit again. lol~

Date of stay: June 2022
Trip type: Travelled as a couple
Thank Arthuryu36
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三亚海棠湾 开维费尔蒙酒店, 其他 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 13 February 2023

Dear Guest, Thank your for telling us how was your stay experience, I had shared to Diana about your appreciation, around Fairmont, we create memorable experience to our guests, thank you again, for chosen us as your home away from home, we looking forward to seen you back, Guest Experience Manager Frank.

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Reviewed 13 July 2022 via mobile

Loved this hotel! From the moment we arrived, a wonderful employee called Laura greeted us, helped us check in, and then added me on WeChat. This was so great because we could just message if we needed anything 🙂 The pool was lovely and so was the club lounge 😀

Room tip: The breakfast was a little chaotic
Date of stay: July 2022
Trip type: Travelled with friends
Thank 928neilj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三亚海棠湾 开维费尔蒙酒店, 其他 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 13 February 2023

Dear Guest, Thank your for telling us how was your stay experience, this is a flagship resort in Greater China of Accor hotels, we were so glad that you had a pleasant stay with us, I had express your appreciation to Laura about how you satisfied her service, we hope that you can visit us if next time in Sanaya, thank you very much. Guest Experience Manager Frank.

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Reviewed 8 January 2022

We had the most enjoyable and relaxing 4 night stay at this hotel. Ernest was very friendly and extended a warm welcome. The breakfast buffet was extensive and delicious and the service staff was very efficient. Fairmont Gold lounge helmed by Emily and Ellie was excellent. Jason, the housekeeper and his team were outstanding - a towel left on the floor for my stretching exercise was promptly replaced by a yoga mat!!! Highly recommended.

Date of stay: January 2022
    • Value
    • Rooms
    • Service
Thank paulinegnwui
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三亚海棠湾 开维费尔蒙酒店, 销售 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 20 June 2022

Thank you for sharing the comment, and thanks for recognition of our service. Look forward your next stay.

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Reviewed 4 January 2022 via mobile

Perfect end and start to the new year. The hotel staff were excellent during our short stay.


We like to note the following individuals who helped us personally:

- Candy: There were no frills and fuss, as we wanted assistance with our packages as well as translating our queries in a timely manner.

- Jerry and Sally : at front desk were amazing as they offered us a quick check in and also telephone assistance throughout our stay.

- Gold access lounge : at the lounge all staff were fantastic and friendly. They gave us good service and remembered our daily diet needs.

- Staff at the restaurant : were helpful in storing our special New Years drinks and also serving us late in the evening with our meals.

The fireworks display and evening festivities were a highlight. Pity with the weather and restrictions a beach party couldn’t take place. Surely something to enjoy next new year!

Thanks team

Date of stay: January 2022
Trip type: Travelled as a couple
1  Thank Djxcc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三亚海棠湾 开维费尔蒙酒店, 销售 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 24 June 2022

Thank you for comments. We are very delighted to see our collages were taking good care of you and made you a wonderful trip in our hotel. Welcome back to stay with us next time!

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