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Location: Excellent location, easy to go everywhere. It usually takes between ten minutes and half an hour drive to go to many scenic spots and food stalls.
Facilities: All facilities are available. The dome design in the lobby is absolutely stunning. The swimming pool is huge, and there are children's pool activities such as bubble parties and surfing lessons every afternoon. The hotel's canal is an internet celebrity highlight. It is recommended to ride after dark, which will be more interesting. The breakfast buffet is huge with a wide selection of food.
Services: The staff are friendly and attentive. Will take the initiative to say hello to every guest I meet. Basically fulfilled all requests. Especially thoughtful for toddlers and children, there is a dedicated children's playroom, and there are various activities for children and adults every day. Children will never get bored. In addition, the hotel also has its own helicopter, and guests can pay for different levels of air tours.
Value: The price/performance ratio is probably the best among luxury hotels in Haitang Bay!
Drawbacks: This hotel is among the first batch of hotels in Haitang Bay. It has a history of nearly ten years. The traces of tears and wares on the outer walls and in the rooms can be easily spotted. Compared with the FISHMONGER of ROSEWOOD next door, the Chinese restaurant is an even obvious lacklustre. Improvement is strongly expected.
Summary: The whole family, including children and adults, are very satisfied. Absolutely worthy of the prestigious brand of FAIRMONT.
Date of stay: February 2023
Trip type: Travelled with family
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三亚海棠湾 开维费尔蒙酒店, 其他 at Fairmont Sanya Haitang Bay, responded to this review
Responded 9 Feb 2023
Dear Jack, Thank you for taking time to share your recent stay experience with us, it's glad to heard that you and your family loved here so much and really had fun by experienced many our facilities and engaged with our lovely staffs, however we also valued your comments to us which will helping us to getting better. again, thank you for shared with us, looking forward to seen you and your family back at future. Guest Experience Manager Frank.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nice hotel, the service and features are very good. Especially the service from Diana, you really made us a fantastic stay, your passion and smile was inspired. We do loved the hotel! Will visit again. lol~
Date of stay: June 2022
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三亚海棠湾 开维费尔蒙酒店, 其他 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 13 February 2023
Dear Guest, Thank your for telling us how was your stay experience, I had shared to Diana about your appreciation, around Fairmont, we create memorable experience to our guests, thank you again, for chosen us as your home away from home, we looking forward to seen you back, Guest Experience Manager Frank.
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Loved this hotel! From the moment we arrived, a wonderful employee called Laura greeted us, helped us check in, and then added me on WeChat. This was so great because we could just message if we needed anything 🙂 The pool was lovely and so was the club lounge 😀
Room tip: The breakfast was a little chaotic
Date of stay: July 2022
Trip type: Travelled with friends
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三亚海棠湾 开维费尔蒙酒店, 其他 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 13 February 2023
Dear Guest, Thank your for telling us how was your stay experience, this is a flagship resort in Greater China of Accor hotels, we were so glad that you had a pleasant stay with us, I had express your appreciation to Laura about how you satisfied her service, we hope that you can visit us if next time in Sanaya, thank you very much. Guest Experience Manager Frank.
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We had the most enjoyable and relaxing 4 night stay at this hotel. Ernest was very friendly and extended a warm welcome. The breakfast buffet was extensive and delicious and the service staff was very efficient. Fairmont Gold lounge helmed by Emily and Ellie was excellent. Jason, the housekeeper and his team were outstanding - a towel left on the floor for my stretching exercise was promptly replaced by a yoga mat!!! Highly recommended.
Date of stay: January 2022
Value
Rooms
Service
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三亚海棠湾 开维费尔蒙酒店, 销售 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 20 June 2022
Thank you for sharing the comment, and thanks for recognition of our service. Look forward your next stay.
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Perfect end and start to the new year. The hotel staff were excellent during our short stay.
We like to note the following individuals who helped us personally:
- Candy: There were no frills and fuss, as we wanted assistance with our packages as well as translating our queries in a timely manner.
- Jerry and Sally : at front desk were amazing as they offered us a quick check in and also telephone assistance throughout our stay.
- Gold access lounge : at the lounge all staff were fantastic and friendly. They gave us good service and remembered our daily diet needs.
- Staff at the restaurant : were helpful in storing our special New Years drinks and also serving us late in the evening with our meals.
The fireworks display and evening festivities were a highlight. Pity with the weather and restrictions a beach party couldn’t take place. Surely something to enjoy next new year!
Thanks team
Date of stay: January 2022
Trip type: Travelled as a couple
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三亚海棠湾 开维费尔蒙酒店, 销售 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 24 June 2022
Thank you for comments. We are very delighted to see our collages were taking good care of you and made you a wonderful trip in our hotel. Welcome back to stay with us next time!
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We decided to return to this Fairmont hotel for Christmas and we were again treated to outstanding service, lovely rooms and setting.
We again booked the Fairmont gold package which really does make the trip a little special with a private breakfast and area to enjoy afternoon drinks and food especially if you are travelling as a couple.
The food was better this time and they have a new executive Italian Chef so we are expecting even bigger improvements the next time we visit. The Christmas buffet was a little short on traditional Christmas dinner food - I’m sure they will improvements however the fireworks to end the dinner were fantastic.
if I had to sum up the this hotel, we keep thinking about staying elsewhere but we are scared to lose the 5* service so keep coming back, as my partner says “it’s not worth the risk”!
Address - 10 Haitang Bay North Road, Haitang Bay Sanya, 572000 Ambiance/Facilities - Sun Bathing, pools, kids clubs, restaurants Chinese and Western, romantic setting Highlights - Private Beach, Sun, Swimming, Excellent Customer service Avg. Price per Person - 1,500/2,500 Rating - 5* #beaches#ChristmasGiveaway
Room tip: Explore the Island nearby. The beach is close and great for walks. The Atlantis hotel is down the road too.
Date of stay: December 2021
Trip type: Travelled as a couple
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三亚海棠湾 开维费尔蒙酒店, 销售 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 20 June 2022
Thank you for choosing and staying with us. Glad to hear that you have a great experience in our hotel. And also thanks for your comments on our food, our executive Chef is working to upgrade all the F&B products step by step. We are looking forward to see you next time.
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