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Michel80
Beijing, China

GREAT STAY AND RELAXED SURROUNDINGS!

5.0 of 5 bubblesReviewed 3 Jan 2022via mobile
Perfect end and start to the new year. The hotel staff were excellent during our short stay.


We like to note the following individuals who helped us personally:

- Candy: There were no frills and fuss, as we wanted assistance with our packages as well as translating our queries in a timely manner.

- Jerry and Sally : at front desk were amazing as they offered us a quick check in and also telephone assistance throughout our stay.

- Gold access lounge : at the lounge all staff were fantastic and friendly. They gave us good service and remembered our daily diet needs.

- Staff at the restaurant : were helpful in storing our special New Years drinks and also serving us late in the evening with our meals.

The fireworks display and evening festivities were a highlight. Pity with the weather and restrictions a beach party couldn’t take place. Surely something to enjoy next new year!

Thanks team
Date of stay: January 2022
Trip type: Travelled as a couple
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三亚海棠湾 开维费尔蒙酒店, 销售 at Fairmont Sanya Haitang Bay, responded to this review
Responded 24 Jun 2022
Thank you for comments. We are very delighted to see our collages were taking good care of you and made you a wonderful trip in our hotel. Welcome back to stay with us next time!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 31 December 2021 via mobile

We decided to return to this Fairmont hotel for Christmas and we were again treated to outstanding service, lovely rooms and setting.

We again booked the Fairmont gold package which really does make the trip a little special with a private breakfast and area to enjoy afternoon drinks and food especially if you are travelling as a couple.

The food was better this time and they have a new executive Italian Chef so we are expecting even bigger improvements the next time we visit. The Christmas buffet was a little short on traditional Christmas dinner food - I’m sure they will improvements however the fireworks to end the dinner were fantastic.

if I had to sum up the this hotel, we keep thinking about staying elsewhere but we are scared to lose the 5* service so keep coming back, as my partner says “it’s not worth the risk”!

Address - 10 Haitang Bay North Road, Haitang Bay Sanya, 572000
Ambiance/Facilities - Sun Bathing, pools, kids clubs, restaurants Chinese and Western, romantic setting
Highlights - Private Beach, Sun, Swimming, Excellent Customer service
Avg. Price per Person - 1,500/2,500
Rating - 5*
#beaches#ChristmasGiveaway

Room tip: Explore the Island nearby. The beach is close and great for walks. The Atlantis hotel is down the road too.
Date of stay: December 2021
Trip type: Travelled as a couple
Thank Meany-10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
三亚海棠湾 开维费尔蒙酒店, 销售 at Fairmont Sanya Haitang Bay, responded to this reviewResponded 20 June 2022

Thank you for choosing and staying with us. Glad to hear that you have a great experience in our hotel. And also thanks for your comments on our food, our executive Chef is working to upgrade all the F&B products step by step. We are looking forward to see you next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A Tripadvisor China Member
Reviewed today
Google Translation

Date of stay: October 2024
Trip type: Travelled with friends
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor China Member
Reviewed today
Google Translation

Date of stay: October 2024
Trip type: Travelled with friends
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor China Member
Reviewed today
Google Translation

Date of stay: October 2024
Trip type: Travelled with family
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A Tripadvisor China Member
Reviewed today
Google Translation

Date of stay: October 2024
Trip type: Travelled with family
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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