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hal S

A holiday to remember

5.0 of 5 bubblesReviewed 16 Aug 2019
The Crowne Plaza Resort Sanya Bay is superb for a relaxing holiday. I was overwhelmed firstly by the size of the lobby, not to mention the friendly greeting and assistance from the bellmen. The counter staff (Jane) who checked me in was professional and efficient, apologised to me for having to wait behind another person who didn't want to stop her endless questions even after she realised that she was holding up the long que behind. The room (3rd floor) gave a good view mix of coconut palm tops and famtastic view of the ocean. I welcome the tranquility. And the large bathtub sized for 2 is just the right formula to add to a romantic holiday. The breakfast was appetising and was enough to last me through to dinner time. Staff (Jack) friendly and efficient. It seems the resort spent a lot of money using very expensive construction materials, and definitely the furniture pieces do not look or feel cheap. It is a pity that some guests (children) are so abusive and spill drinks on fabric and carpet. I even sat on a damp chair just vacated by a swim suite guest. I hope people will be more considerate. The location is ideal as I did not intend to travel far off and what I needed for food and small supplies over 6 days are adequately supplied by the hotel and the small mini-mart. Overall the resort is a super place to spend a holiday, relax in the balcony and sit by the pool (they have 2), grab a BBQ in the evening etc. The beach, incidentally, is just across the road and that gives good privacy.
Date of stay: August 2019
Room Tip: All other rooms above 3rd are seaview. All rooms are quiet even with the airport behind (5 kn?)...
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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ElleH168, General Manager at Crowne Plaza Resort Sanya Bay, an IHG hotel, responded to this review
Responded 19 Aug 2019
Dear hal S,
thank you for choosing our hotel for your Sanya vacation. We are thankful for your objective feedback on the positive attributes of our facilities and services, as well as your patience and understanding to another guest. We are proud of our environment and are glad to be able to share with someone who is appreciative for what we offer. Please be assured that your accolades will spur us to do even better and I look forward to your next visit. With warmest wishes,

Gordon Wong
General Manager
Crowne Plaza Sanya Bay Resort
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 8 August 2019

I stayed at this hotel December 2018. I had a room with Partial Ocean View, and Tub on Balcony. The room Decor was nice if you like the Victorian Style. The Bathroom was Marble. Everything worked, and room was clean. There was a fridge in the room. The grounds were breathtaking, the pool very nice, occupied mostly in late evening into the night. The beach was right across the street, if you exit from the back of the hotel, passing the pooi on the way out. I walked 3+ miles in both directions. If you go to the left you stumble upon a park where older ones played music, and exercised, and if you go to the left you come across a small park where people exercise, and if you continue making a slight right, you come across 2-3 restaurants, and 2 or so grocery stores. If you want a better selection of eats you can take a cab to main part of city. The breakfast at the hotel was A+ with a excellent selections of Asian Breakfast standards, and surprisingly a good amount of American Breakfast selection. I prefer Asian breakfast personally. They had many, many options. There was outdoor, and indoor seating. The gym was OK, nothing to write home about, I did not utilize the spa, but they did have one. Some of the Cons: The Tub on the balcony took forever to fill up, so if you plan to use it, literally start it at least 30 minutes before you plan to soak, and also the water did not get very hot. The water in the bathroom shower got as hot as you wanted it to. Also you had to keep the balcony door closed because of condensation which would make the marble flooring slippery, and also mosquitos would come into the room. I did order from the Chinese Restaurant one night. The food was OK, not as amazing as food in Beijing/Shanghai Hotels. I highly recommend taking a trip to main city and beach area. I forget what it is called, it was the life of Sanya. I was extremely glad I stayed at this particular Crowne Plaza it was quiet. I am a very conservation, reserved person. I cherish quiet moments, but do not mind venturing to the lively part of town. I will try to remember where that area was. this particular Crowne Plaza is in a fairly Isolated area, it is extremely safe. I took walks at 2 am, and felt completely safe. Not that I would recommend that. It was nice to walk with the beach right there, it was fairly dark, but there were street lights. The TV had fairly good reception a few English, and other language channels. The hotel was 90% Chinese guest. Also important note, get the app Say Hi, or some other translation app. The reception, and all other staff literally spoke little to no English. Which was fine for me, as I am visiting their country. I do not expect natives to speak English. They were extremely kind and assisted in whatever way they could. I would strongly suggest mapping out what you would like to do. Taxi were fairly affordable and they would call the taxi for you. Uber was nit in existence when I was there, they did have another app similar to UBER, I found it easier to have them orders me taxi, and hailing one to get back from city center was fairly easy. If you prefer relaxation, and a breath taking beautiful scenery this is your hotel. If you want action, and streets packed with tourist stay in City Center. I felt like I got more sense of life in Sanya staying at this hotel as it was located in a local neighborhood. Feel free to ask any questions.

Sanya is more than worth the visit. I did get in the water although it was December it was a little chilly, but many people did swim. Only down side, the landscaping is beautiful like Hawaii, but the water is not clear at all. you cannot see your feet in the water. That was a let down. I thought the water would be crystal clear. It was most definitely murky, and not clear. I still had a great and amazing time.

Date of stay: December 2018
    • Value
    • Sleep Quality
    • Service
Thank solotraveler48hrs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 June 2019

Stayed at this hotel for a short getaway. Very comfortable n beautiful hotel. Enjoyed my stay very much. Will be back again. Love especially the sea view n beautiful sunrise. Food was good and staff attentive. Definitely value for money

Date of stay: June 2019
Trip type: Travelled as a couple
Thank William C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ElleH168, General Manager at Crowne Plaza Resort Sanya Bay, an IHG hotel, responded to this reviewResponded 17 June 2019

Dear Mr William,

Thank you for your kind review of our Crowne Plaza Resort Sanya Bay. I look forward to your visit again and please do contact me directly. It will be our pleasure to look after the details of your stay.

With best wishes

Gordon Wong, General Manager,
Crowne Plaza Resort Sanya Bay

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2019 via mobile

Beautiful hotel with nice sea view. Food is great and staff was attentive and friendly. The room is rather spacious and a balcony to relax to the crashing sound of waves and unblock view of spectacular sunrise and sunset. Simply wonderful.

Date of stay: February 2019
Trip type: Travelled with family
Thank ChrisYew
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ElleH168, General Manager at Crowne Plaza Resort Sanya Bay, an IHG hotel, responded to this reviewResponded 17 June 2019

Dear Chris Yew

Thank you for staying with us and my team and I are pleased that we have assisted you in making your visit a memorable one. The sights and sound from our rooms are simply spectacular, an observation shared by many guests. Very glad that you too had discovered the secrets to enjoying relaxation in our hotel!

With best wishes

Gordon Wong, General Manager,
Crowne Plaza Resort Sanya Bay

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Reviewed 10 March 2019 via mobile

Nice Hotel. Convenient. Near to the airport. About 15 minutes drive at 30 RMB. I was upgraded to an Appartement. Huge and well equiped. Large pool. Friendly people. Don't worry there is always somebody around speaking English. But it helps if you can communicate in Chinese.

Date of stay: March 2019
Trip type: Travelled solo
Thank Wolfgang1954
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ElleH168, Public Relations Manager at Crowne Plaza Resort Sanya Bay, an IHG hotel, responded to this reviewResponded 11 March 2019

Dear Wolfgang1954,
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

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Reviewed 14 November 2018 via mobile

I think it’s also one of the best hotel in china . It good place to spend vacation .Everyone is smiles and all are in well dressed. The service and facilities are so good.It quit experience but it service level is too good ✅

Date of stay: November 2018
Trip type: Travelled solo
Thank sanjeetruwali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ElleH168, Public Relations Manager at Crowne Plaza Resort Sanya Bay, an IHG hotel, responded to this reviewResponded 15 November 2018

Dear sanjeetruwali,
First of all thank you very much for your support to our hotel, your support is the greatest power for us, although this writen sentence, but it is our sincere words.
Thank you for your good eye to find our excellent service, all of effort is worth to you.
we will provide you with more convenient stay and have meal experience. we warmly welcome you to stay next time!

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