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Christine

Memorable stay

5.0 of 5 bubblesReviewed 25 Jul 2021
We enjoyed our stay so much.
Everything and everyone was fantastic!!
The hotel is stunning and has a beautiful eco friendly design.
Our room was beautiful and the mattress was so comfy, we had a pool access and our daughter loved it.
The food was great, excellent quality and always very fresh.
The best part is the staff , they are all so welcoming and friendly. Our housekeeper 浦克琼 was the best , she was so kind and always anticipated our needs.
Special thanks also to Pearl, Connie , Anna and Emily and also to the GM who all made our stay memorable!!
Date of stay: July 2021
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wang Alby, 营销 at 1 Hotel Haitang Bay, Sanya, responded to this review
Responded 29 Jul 2021
Dear Valued Guest,
It was a great pleasure to have you stay with us at 1 Hotel Haitang Bay, Sanya. We are glad to hear that you are impressed with our beautiful pool. As the first property under 1 Hotels brand in China, a nature-inspired, mission-driven brand, 1 Hotel Haitang Bay is designed to highlight the startling beauty of nature, fusing luxury with sustainability, to create refreshing and memorable experiences.
It will be my pleasure to pass on your kind words of appreciation to our team members, in particular 蒲克玲,Pearl, Connie, Anna and Emily who will be happy to know that their good services are being recognized. We will strive to improve our products and services to meet expectations of our valued guests like yourself.
Thank you again for taking your time to write this nice review. We look forward to welcoming you back in the near future.
“1 is more than a hotel it’s a philosophy and a platform for change.”
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (6,752)
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Reviewed 21 June 2021 via mobile

We’ve had a fantastic experience here at the hotel. From the overall design and aesthetic of the hotel, to the quality of the food, 1 Hotel is impressive. But what stands out is the hotel staff. Extremely friendly and helpful, the staff really made our stay even more enjoyable. Jackie, the executive sous chef, has really dialed in the quality of the food, and William Liu sets a new standard in customer relations. My family and I firmly recommend 1 Hotel. We will be back for Christmas.

Date of stay: May 2021
Trip type: Travelled with family
Thank atarimar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wang Alby, 营销 at 1 Hotel Haitang Bay, Sanya, responded to this reviewResponded 22 June 2021

Dear Valued Guest,
It was a great pleasure to have you stay with us at 1 Hotel Haitang Bay, Sanya. We are glad to hear that you are impressed with the overall design, aesthetic, food, and staff of hotel. As the first property under 1 Hotels brand in China, a nature-inspired, mission-driven brand, 1 Hotel Haitang Bay is designed to highlight the startling beauty of nature, fusing luxury with sustainability, to create refreshing and memorable experiences.
It will be my pleasure to pass on your kind words of appreciation to our team members, in particular Jackie and William who will be happy to know that their good services are being recognized. We will strive to improve our products and services to meet expectations of our valued guests like yourself.
Thank you again for taking your time to write this nice review. We are looking forward to welcoming you and your family back in the near future.
“1 is more than a hotel it’s a philosophy and a platform for change.”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2021 via mobile

The Hotel ONE Sanya,building n design are impresssive. rooms are spacious particularly larger than the one in new york brooklyn. Very nice see through pool and with great Views. Hardware are almost incredible, However, the services are having much rooms to improve. May be i am comparing to the Services in NYC one, but even to others hotel in Sanya, overall impression to their services provided are pretty messy. Not sure is due to the new hotels systems or other reasons. From the moment upon arrival, i can see there are quite a number of staffs frm concierge all the way to reception. I arrive at around at 14:10, there are 2 reception workings at the front desk, with 4 customers there, including those already on the counters. means 2 to wait. but i still need to wait till 14:45 for our turn. those guest are not any group type who is checking fr multiple rooms, But Front desk are always busy on the systems.... and dont know what to wait for. Most of all there are still empty Front Desk with a lot of staffs standing behind and walking around. Thats makes us feel real bad in the efficiency.

Another issue makes us feel the inefficient is the daily rooms cleaning services. which i think the timetable are always out of phases. Normally, room are always available fr tidy up in around 10:00 to 17:00. which the tidy up lights are switch on during the period. But the rooms are never clean up at the time we returnrd until 17:00. We understand that there are plenty of reason like late checked out rooms, and large numbers of rooms to clean..... but what is the point of the Tidy UP Lights? arent there should be any prioritize to cleaning up? 7 hours guest out time everyday in the 3 nights visit are still the same. With quite a big teams in the hotel but never having any prioritzing in the daily work frm receptioning to cleaning. This is rather disappointing for guest whuch knews Hotel ONE.

The second disappointing is really rudiculous. Hotel ONE is being very unique with its Scent within the hotel, lobby, rooms and even the elevator. But how on earth that upon my arrival, my wife asked the front desk, the GOOD THING SHOP, The staff in bars next to the shop. and still noone even knows what is that scents! even some staffs guide her to look into the Bamford Candles. Isnt the scent is an identity of Hotel ONE? Why is such lack of training? Not until we ask the spa, they then tell us the unique scent and the correct candles that we looke for but is not as per the Bamford series.

Another disappointment is the catering arrangement and Great sense of humors of the operator. As i tried to book the poolside buffet thru calling the operator, and telling her that we want to have the booking and seat reservation. Of coz with the professional training they hv, they try to introduce each customer their wechat system and can buy coupons within. and with coupons bought but that still havent done the reservation yet. The wise n funny CS can even tell us that no reservation are really needed. I probed whatif i dont hv the phone to do all the.buying coupons things. and the funny CS replied that i can do that via them! Damn arent thats my calling intention? And spending more than 5 minuties to explain me the system and sending the sms link to buy the coupons, but which all can be done in a click, by the CS services.
Seems to me again, the effort are all wrongly deployed! And dont know if hotel ONE in CHINA are wanting to develop as self servicing type.

Anyway, so much disappointing, there still 2 remarkables staffs that i want to highlight.
First is the pool side lifeguard Mr. JIYUPU, he is far more the most responsible pool side lifeguard that i hv ever met. Very alertive to guests status inside the pool, and with detail mind even as small as into the minor details along the poolside. Second one is Mr. LU, patience with great customer services standard.

Overall impression although not comparable to the NYC ONE, with a lot of rooms for improvement, but is still a memorable trip in pre-summer, for sure will be back again in summer. Hope service standard n efficiency improvement can be seen than its deteriation. Fingercrxx!

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Tom2yTANG1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 April 2021 via mobile

Great hotel, super quiet and relaxing for an Easter break 😊. Lagoon pool rooms are stunning, albeit mainly shaded. The sky bar is gorgeous for an evening cocktail 🍹. Particularly loved the adults only glass bottom pool. The service there is amazing and Haden was fabulous! Watermelon, iced fruit water and free sunscreen add to your chill out experience!

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Gillybobs74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wang Julie, 营销 at 1 Hotel Haitang Bay, Sanya, responded to this reviewResponded 30 April 2021

t was a great pleasure to have you stay with us at 1 Hotel Haitang Bay, Sanya. We are glad to hear that you are impressed with our sustainable design philosophy, overall services and enjoyed your holiday here, As the first property under 1 Hotels brand in China, a nature-inspired, mission-driven brand, 1 Hotel Haitang Bay, Sanya is designed to highlight the startling beauty of nature, fusing luxury with sustainability, to create refreshing and memorable experiences. Kindly note that to ensure a sustainable stay for our guests and to minimize the use of single-use toiletries, we encourage all guests to bring their own. However, we will be happy to deliver to guest room upon request .
We look forward to welcoming you back in the near future. “1 is more than a hotel. It is a philosophy and a platform for change.”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2021 via mobile

We loved this place! Best hotel in China so far for us.

The greenery in and around the hotel is really cool. The rooms evens have plants inside! Beds are very comfy and the ocean view is beautiful. The bathrobes were extremely comfy too. The sky pool is one of a kind (glass bottom) and the sky bar offers great views, nice sharing platters and good coctails. Breakfast is superb, offering good veriety of western and Chinese food. Staff is very friendly and accommodating.

Few improvements can be made. At the skypool it says only 16+ is allowed, but the pool staff doesn’t enforce this consistently. The price/ quality of the coffee at Drift is a bit off I’d say. The hotel offers free parking and has a decebt number of EV charging points. However these spots were often taken by non electrical cars. Maybe this is something to look into for the hotel management.

We were planning to stay 2 night at first. Ending up staying 8!

Date of stay: March 2021
Trip type: Travelled as a couple
Thank Salsmix
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wang Julie, 营销 at 1 Hotel Haitang Bay, Sanya, responded to this reviewResponded 8 May 2021

It was a great pleasure to have you stay with us at 1 Hotel Haitang Bay, Sanya. We are glad to hear that you are impressed with our sustainable design philosophy and dining in 1 Hotel. As the first property under 1 Hotels brand in China, a nature-inspired, mission-driven brand, 1 Hotel Haitang Bay is designed to highlight the startling beauty of nature, fusing luxury with sustainability, to create refreshing and memorable experiences.
However, we apologize for what you have been through and will train our team members hard in service detail in the future. We will strive to improve our products and services to meet expectations of our valued guests like yourself.
Thank you again for taking your time to write this nice review. We look forward to welcoming you back in the near future.
“1 is more than a hotel it’s a philosophy and a platform for change.”

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2021 via mobile

From staff to breakfast to the pools to the comfort of the bed to the style of the hotel to the eco friendliness forming a big smile on our faces. We LOVE this place we extended our stay twice... so we ended up staying 7 nights instead of 2. The front desk staff are lovely, no matter wether they’re English is good or not they will go out of their way to help you. The breakfast buffet is my favorite of all hotels with western and Chinese options including smoked salmon, sausages (variety) salad bar, noodle bar,vegetables, fruits, yogurt. More and more please see pictures for more info on food. The pool is outstanding, never seen anything like it in my life. There are many other pools to swim in too. When we went it wasn’t overcrowded at all. They serve FREE afternoon food from 3:30-4:30 in the sky bar, this consists of mini burgers, lots of delicious finger foods, fruit and a big selection of cakes. There is no beach so don’t expect one, most of the beaches are owned by hotels.. however there is nearby public beaches everywhere, great for a day out, and close to Aqua park. The bath robes are dreamy!!!! Lots of people would wear them around to breakfast and the pool. Drink glasses made from wine bottles! It’s really a eco friendly haven. Have to go out of the hotel for activities such as surfing etc. overall amazing please check this place out, you won’t be disappointed, it’s definitely worth not having the beach at your doorstep for this hotel.

Date of stay: January 2021
Trip type: Travelled as a couple
Thank Bpiper8888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wang Julie, 营销 at 1 Hotel Haitang Bay, Sanya, responded to this reviewResponded 20 February 2021

Dear Bpiper8888,
Thank you very much for taking your time and writing this wonderful review. It was a great pleasure to have you stay with us at 1 Hotel Haitang Bay, Sanya. We are glad to hear that you are impressed with our sustainable design philosophy, overall services and enjoyed your holiday here, As the first property under 1 Hotels brand in China, a nature-inspired, mission-driven brand, 1 Hotel Haitang Bay, Sanya is designed to highlight the startling beauty of nature, fusing luxury with sustainability, to create refreshing and memorable experiences. Whilst we are flattered by your complements, we are more glad to know that we have been able to meet with your expectations.
We look forward to welcoming you back in the near future. “1 is more than a hotel. It is a philosophy and a platform for change.”

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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