Due to COVID no5 be able to travel a board therefore I have decided to go sanya, Conrad is the convenient hotel only with villas. Less people, more space and natural environment, Had excellent lunch and dinner in Lachine (#Lachine ), couple times had room service breakfast excellent a specially by the pool in the morning. Thank you for housekeeping much detailed. I booked Willa in a first line to beach side than easy to enter the beach or public pool.
Dear Ata,
Thank you for such a positive review.
We are glad to hear that you have great satisfaction for our products and service. We will be very pleasure and happy to host you and your family in the future. Have a nice day!!
Best wishes,
三亚海棠湾康莱德酒店公关团队
Conrad PR team Sanya Haitang Bay
I stay in one bedroom. Villa with private pool I must say was a amazing experience. Cleanliness, detail of luxury was great, they have Conrad butler services 24hours it is very convenient. Hotel was almost full I have not see anybody around. Space is quite big therefore I felt luxury. Breakfast was rich and tasty. Restaurant managers Alan and Lucky helped me to enjoy every breakfast. I had dinner in Chinese restaurant I strongly suggest try their chicken you will thank to me however you have to wait 30 min to prepared but worth it. Thank you for all Conrad team excellent and memorable stay .
I had opportunity stay in Conrad haightanbay which I fall in love For this hotel. A specially during pandemic period it is super safe to have your own villa with all personalized services. Breakfast was great allot of choice for Chinese and western part, private poll was super good. Had opportunity had one dinner in Chinese restaurant met with chef Alan which quite experience chef with original taste of China dinner was super tasty love the chicken dish. Checkin and check out was very attentive lobby and lobby terrace perfect for cigar and evening dinner I must mentioned manager Alan who is personally taking care every customer bravo....
Thank you for your recent stay at our hotel. It's been a pleasure that you feel great about the breakfast and our warm service for you, I am pleased to hear you enjoyed your stay and will let Alan know he contributed to your one-of-a-kind experience. I hope you found a world of style, service and connections during your stay, and that you felt the freedom to truly be yourself when you were with us. Thank you for your business, We hope to see you again soon.
Quiet & peaceful place to relax. Private pool in the villa is a bit cool during sundown since it is not heated. Bathroom is first class fit for a king. Staff was always helpful. A bit inconvenient to the front reception but a call would get us a ride in their electric club cars.
Thank you for your kind review of Conrad Sanya Haitang Bay. We are pleased to hear you enjoyed your stay. We hope to see you again soon to experience smart luxury at its finest!
Good attentive housekeeping with WeChat butler service.
F&B options limited and quality of breakfast very mediocre. Adequate but not Hilton standard that I have seen elsewhere.
Asked about family theme package (with tent or kids amenities) but was told they do not have any.
Was told during check in that I was upgraded to sea front villa which seems to be a mistake because I DID book a sea front villa. That wasn’t an upgrade....
Had lunch at the same restaurant where we had breakfast and the lights were out and there was only 2 families including us. It was 1pm and we thought it was odd the restaurant seems closed for business although they did take our orders. We took up the staff recommendation of a pizza and paella and was surprised when the bill came for 700 RMB... that’s USD 100 for a regular pizza and a paella. The paella cost RMB 500. We just shook our heads and signed the bill.
Order room service. Food is not great but acceptable and won’t be surprised by the bill.
One interesting observation: one day we were recommended a villa seafood bbq package which my wife paid upfront via WeChat instead of letting us sign to the room bill. During checkout I was informed that that expenditure cannot be counted towards my Hilton points. That’s about USD 300 of spending that is not allowed to accrue to Hilton points. Why? I suspect F&B spending goes to local owner of the hotel which sort of explains why F&B experience is so substandard.
Overall adequate experience but could have done so much better with F&B for a Hilton establishment.
Thank you for taking the time to write a review about your recent stay. We appreciate your honest feedback about our room and restaurants. We regret we were not able to provide you with the experience you expected. We promise our guests a world of style, service and connection, and we will use your comments to ensure that we are continually working to achieve that ideal. I sincerely appreciate your feedback again, and hope you will consider staying with us in the future.
