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Michaela P

Great for some winter sun

5.0 of 5 bubblesReviewed 2 Jan 2023
I stayed here for 5 days in December with my two children aged 11 and 7. We had a great time. The staff are very helpful and the hotel is well kept. The children really enjoyed the heated pool which is open well into the evening. The beach is also a short walk from the resort and the beach chairs are reserved for Pullman guests.

There are lots of activities for the children to do during the day and the gym has everything that you need for a morning workout.

Before we arrived, the customer relations team reached out and answered any questions that we had. I was especially impressed with the service provided by Perhu who helped us book taxis, gave recommendations and was just a great help!

The breakfast buffet has lots of different options with western and chinese. Some days there were fewer vegetarian options but on the whole, there is a wide variety.

There is a buffet and hot pot option for dinner at the hotel which was lovely. It can work out quite expensive for a family but the food is very fresh and the chef's will cook meat and fish to your requirments upon request.
Date of stay: December 2022
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Ohad Tiktinsky, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this review
Responded 3 Jan 2023
Dear Guest:
Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. Our hotel aims to create a parent-child resort hotel, allowing you to experience a perfect vacation without leaving hotel. We are glad to note that you were very satisfied with our breakfast, kids activity, heated pool and dinner buffet; your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one.
Yours sincerely,
Ohad Tiktinsky
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,735)
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3 - 8 of 4,740 reviews
Reviewed 3 January 2023

From check-in to check-out, it was all fantastic. Customer service was at another level. Mostly in part to Perou who took great care of us. Nothing was trouble for her to sort out for us. This is a great hotel if you have chidlren.

Room tip: The higher the floor the better the view!
Date of stay: December 2022
    • Sleep Quality
    • Rooms
    • Service
Thank jacinthg2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ohad Tiktinsky, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this reviewResponded 4 January 2023

Dear Guest:
Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. In the same time, thank you for your recognition of Perou, your recognition is our driving force. Thank you again for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future; and we hope your next visit will be as pleasant as the previous one.
Yours sincerely,
Ohad Tiktinsky
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2022 via mobile

The hotel amenities are very good and it's child friendly but the management is not that good, we had an issue late at night and manager on duty refused to help us, I'm just thinking what if it was an emergency with our baby or one of us!! we weren't expecting such answer from a manager in Pullman

Date of stay: July 2022
Trip type: Travelled with family
Thank Imane2203
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ohad Tiktinsky, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this reviewResponded 26 July 2022

Dear Guest,
Thank you for staying at Pullman Oceanview Sanya Bay Resort & Spa. I am very happy to know that you are satisfied with hotel amenities . We also express sincere apologies about the problem you mentioned, and we will follow up investigate the issue. This is not normal service standard in our hotel. I also hope that you can give us a chance to call our one-stop service center to be the duty manger at any time and tell us your dissatisfaction so that we can improve in a timely manner.
At Pullman, we strive to provide a superior service experience for every guest. Therefore your feedback is very important to us. Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence.
We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future.
Yours sincerely,
Ohad Tiktinsky
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2022

We really enjoyed our stay at the Pullman Sanya Bay with our 2 children this week. We stayed 4 nights and the kids had so much fun at the water park, the kids club, the playground, the foam party, and of course the calm beach which is ideal for kids to play on. Our trip was made extra special due in large part to Wayne, the F&B mgr, who took care of our every need. Dean and Cindy were also so helpful in the restaurants. The only thing that could be improved upon was the master bed in the 2bedroom apartment suite. It was so incredibly hard and uncomfortable. Wayne to the rescue though! He had the housekeeping staff add an extra mattress topper, which helped but it was still a VERY hard mattress. We would love to return for another relaxing family holiday, though!

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank jordandianescott
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ohad Tiktinsky, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this reviewResponded 4 January 2022

Dear Guest,
Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is honor to get your full score comment, we are glad to note that you were satisfied with this stay. Your nice feedback will serve as an encouragement to all our team members.
Regarding the issues you mentioned, we will feed back to the relevant departments for follow-up and find out the corresponding solutions. Thank you for your understanding and support.
Thank you once again for sharing your experience, and we look forward to your future return visits.
Yours sincerely,
Ohad Tiktinsky
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2022

We had booked an Oceanview 2 bedroom apartment which was otherwise excellent choice but... seriously... the bed on the main bedroom sucked big time. While I understand that in China the stone - hard - bed is more of a common thing at homes, I wouldn't expect it at the facility with this price tag....I had to sleep on the sofa for two out of three nights we spent there. Other than that, the apartment was very nice, seen some time but still in quite good shape.

Check in was a somewhat understaffed and slow but I understand that as there are so many documents the staff needs to deal with. Maybe another person in the apartment check-in at the time of arrival would had done the trick (at least for the family behind us who was anxiously waiting and demanding attention). Other than that, good work.

Breakfast was extremely well organized in the super busy main restaurant. I liked the seating system and was happy that this was executed also to the local audience too. The waiting staff at the breakfast was super trained and attentive and even with their limited English skills and my very low Chinese skills we were able to get things sorted out. Good experience.

Pool access was well arranged though sunbed access was limited. Maybe some further instruction and rules for the sunbed reservation could be in place. This time it was the chaps from some central european nation who were reserving some prime site sunbeds with their stuff from dawn till dusk regardless of them being there or not... shame on them - Kudos for thee pool staff who were able to navigate through the cultural differences and were able to provide the best they had in hand.

Pool service through the app was super fast and accurate, though learning to read the given English language instructions on the order form could had reduced the additional distance the waiting staff had to do in two of our inquiries.

Beach -side access... good. Sunbeds were pretty well available and time by time the staff were courteous enough to remove random dwellers from occupying the already occupied chairs

Seafood BBQ & Hotpot... well organized, good, fresh food. Some minor service issue (due to communications). Well worth the money spent.

Overall great experience at the Pullman Oceanview - we'll be back

Date of stay: December 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Ville L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ohad Tiktinsky, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this reviewResponded 4 January 2022

Dear guest,
Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with our staff service. It is our honor to get your approval. About the problem you mentioned, please allow me to express my sincerest apologies to you. Regarding the problem you’re mentioned, I already told the related department to follow up. We value your feedback very much, and hope you can give us a chance to make up, thanks for your understanding and support, and we are look forward to providing you with better stay experience in the future!
Yours sincerely,
Ohad Tiktinsky
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2021 via mobile

The Pullman Oceanview Sanya Bay has so many positive things to recommend it! The location, the people working for you, and the food, all are amazing. From the best people Cindy, Jojo, and Hanks we were SO well taken care of: very need met, extra treats were given, and smiles and laughs shared. The resort was also beautiful- pools, beach front, and grounds both. It’s unfortunate that more than the upper pool were not heated- the others were far too cold to enjoy. The food and beverages were amazing, the tea and happy hour at the Executive lounge were delightful. (More savory treats would be welcomed) The other ladies and gentlemen who made our stay lovely included Susana, Wayne, and others. The holiday decor, and treats were such a surprise: window clings, teddy bear ,cookie, antlers, and more. The rooms were clean, spacious, and comfortable. A couple things that could be addressed: noise reminders in hallways, lower volume on elevator arrival ding, equal balance of savory and sweet at tea & happy hour, and an extra mattress topper on beds. Nothing can be done about the helicopter noise- what a shame. But doesn’t ruin the stay.

One last note on the Christmas night show: it was odd. The kid centered events were saved to the last 35 minutes. (8:25-9:00) Why? Half the kids had left the dinner. And the inappropriate acts were on from 7:15-8:15, prime family time. You lost people because the girls costumes were risqué and not right for a Christmas show- they could have been on from 8:30-9:00, after families bailed. And a beer chugging contest- was this a frat Party? The singers, the magician, and the nice traditional dances should have been the first 90 minutes. What a shame you missed the mark on that. Save the adult entertainment for the last half of the night.

Date of stay: December 2021
Trip type: Travelled with friends
Thank dianemf2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ohad Tiktinsky, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this reviewResponded 29 December 2021

Dear dianemf2019,
Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with this trip. In the same time, thanks for your recognition of Hanks,Cindy,Jojo,Susanna and Wayne, it is our honor to get your approval, and your suggestion is our motivation for continuous improvement, thanks for your suggestion. We sincerely look forward to seeing you again in the future and provide more excellent experience in the next time.
Yours sincerely,
Ohad Tiktinsky
General Manager

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