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Olivia Simpson

A beautiful holiday

5.0 of 5 bubblesReviewed 9 Apr 2021via mobile
There are so many places to stay in Sanya and it can be a minefield figuring out which hotel to book. Myself and my friend booked the Pullman simply because we liked the look of it and we were not disappointed. It was close to the airport and we jumped straight in a taxi and arrived. They allowed us to check in early and the place looked beautiful. Exactly how it looks on the pictures we couldn’t believe our luck (I’ve found lots of places in China aren’t quite the same) the food, atmosphere, staff, rooms, pools, beach access has really surpassed our expectations and we have been able to fully relax and have the most amazing holiday. A few of the staff speak a little English but if there is anything you need I would highly recommend asking for Bella (周晶晶) she was so attentive and catered to our every need. Dean was also very helpful as was Kitty both spoke great English. I would recommend this hotel to friends and family and hopefully we’ll be back very soon, thanks for everything.
Date of stay: April 2021
Trip type: Travelled with friends
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Ohad Tiktinsky, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this review
Responded 11 Apr 2021
Dear Guest,
We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa.
It is a pleasure to receive positive feedback. In the same time, thanks for your recognition of Bella, Kitty and Dean, your approval is our driving force. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ohad Tiktinsky
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (4,739)
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Reviewed 11 March 2021

Stayed at Pullman with some friends and we all really enjoyed the trip. From the arrival with friendly bellboys and reasonable security/hygiene check, over the check in experience with Bella周晶晶 who was super helpful throughout the trip. Amazing pools with a nice selection of lane pool, play pool with toys, heated pool, everything was there. The overall hotel was very well maintained and no major maintenance issues where visible. Dean at the outdoor buffet pool bar was very friendly and helpful. Lucky at the lobby bar was very approachable and helpful. The breakfast buffet display was very rich and interesting. Overall all the staff were friendly, level of English was good enough not to run into any issues. There were a number of promotions and happy hours that were attractive and easy accessible. A very enjoyable trip!!!

Date of stay: March 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank MathiasShanghai
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danny yeo, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this reviewResponded 12 March 2021

Dear Guest,
We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa.
It is a pleasure to receive positive feedback. In the same thank you for recognition of Bella; I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Ohad Tiktinsky
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2021 via mobile

We had a fantastic family holiday here. All facilities are great. Recommend getting access to the stunning executive area on 17th floor, which is extremely good value for money. All the facilities and rooms are great.

The hotel would be better still if there were more drinking water dispensers to reduce/eliminate use of small plastic water bottles.

Date of stay: February 2021
2  Thank Wanli
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danny yeo, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this reviewResponded 20 February 2021

Dear Wanli,
Thank you for staying at Pullman Oceanview Sanya Bay Resort and Spa. Thank you for your comments sharing with us, let us we know that you are satisfied with this trip. It is our honor to get your approval, and your feedback is our motivation for continuous improvement.
Thank you again for sharing your experience and for recommending us to everyone on Tripadvisor, and our team look forward to your return visit in the future.
Yours sincerely,
Ohad Tiktinsky
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2021

This was our second stay at Pullman Oceanview Sanya Bay and we enjoyed it just as much as the first time. Very nice also the decoration we found on our bed, which made us feel welcome even more.

The hotel is only a 15 min taxi ride from Sanya airport, while you are not bothered by any noise on the hotel grounds.

The service of each and every person working in the hotel is outstanding. The list of people would be endless and i can only remember a few (Coco, Shyla, Bella, Kevin and in particular also Ohad, the GM), who all made our stay unforgettable.

Breakfast offers a great selection, the BBQ buffet at the breeze restaurant is good value for money and the Chinese restaurant "one" offers super tasty food.
I can recommend booking an executive room, since the red sun bar offers breathtaking views and the afternoon tea as well as the evening happy hour is absolutely worth it.

Our room had an amazing view and was super clean.
for Chinese new year we got a selection of fruits and nuts which were highly appreciated :-)

Wifi is very good throughout the entire premises.
The rooms are very well maintained and kept super clean. Beds and pillows are very comfortable.

The pools are welcoming and clean, the access to the beach through an underground tunnel is very convenient. At the beach some sun beds are provided and you can even order drinks from the hotel to the beach. very nice service again.

The concierge helped us renting a car for a very reasonable price. Parking was even for free in the garage in the basement.
The hotel also offers a private car including a driver for day trips, which is very convenient as well.

The gym is small but enough for a basic workout and the hotel offers plenty of entertainment for kids. from an outside playground, indoor games, trampoline,...

we had such a good time that we even cancelled and re-booked our flights in order to be able to stay longer.

We will definitely be back and are already looking forward to our next stay!

Thanks to the entire team of Pullman Oceanview Sanya Bay!

Room tip: Go for executive rooms. If you are willing to pay a little more even the suite.
Date of stay: February 2021
    • Value
    • Location
    • Service
2  Thank berd-stromberg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danny yeo, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this reviewResponded 18 February 2021

Dear Valued guest,
Thank you for staying again at Pullman Oceanview Sanya Bay Resort & Spa. We are very grateful that you are willing to give meticulous reviews of our hotel. At the same time, thank you for your recognition of our service, food and beverage, etc. We will continue to do better; I believe your review must be will bring credible references to other guests. Thank you again for your visit and valuable comments. We will sincerely look forward to seeing you again in the future.
Yours sincerely,
Ohad Tiktinsky
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2021 via mobile

Great hotel. Quiet beach. Breakfast is excellent. Serena and Hanks were exceptional hosts. The cocktails at the pool bar were nicely priced and delicious. Staff are friendly and accomadating. The drink specials at the roof top bar were quite good. Would definitely recommend

Date of stay: January 2021
Trip type: Travelled with friends
Thank sheldonn374
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danny yeo, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this reviewResponded 18 February 2021

Dear Guest:
Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are honored to be your choice of stay for this trip in Sanya. In the same time, thank you for your recognition of Serena and Hanks, your recognition is our driving force. Thank you for sharing your experience and feelings with us. We sincerely hope to be able to meet again at Pullman Resort Hotel in Sanya in the future.
Yours sincerely,
Ohad Tiktinsky
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2021 via mobile

Second visit and again a very pleasant experience. Staff always very helpful and friendly and assisted us getting Covid testing done for flight back. If you go take the executive suite option, very complete and attractive. Housekeeping, Front office and fb staff great. Big surprise organized for my Birthday. Location at walking distance from the city. Thank you for a fantastic stay.

Date of stay: January 2021
Trip type: Travelled as a couple
1  Thank Albert R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
danny yeo, General Manager at Pullman Oceanview Sanya Bay Resort & Spa, responded to this reviewResponded 20 January 2021

Dear Guest:
Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa.
It is a pleasure to receive your positive feedback, and we are glad to note that you were very satisfied with our friendly service, and location. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests.
Thank you once again for sharing your experience, and we look forward to seeing you again in the future.
Yours sincerely,
Eva Zhang
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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