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Kari L
Tampere, Finland

Really excellent experience

5.0 of 5 bubblesReviewed 25 Feb 2021
My wife is Chinese from Guangzhou. We have many times visited this resort, because it is an excellent bang for a buck. Of course our situation is a little bit different than those people here just mostly giving feedback of issues they dont have abilities to understand in Chinese culture.

First of all. This is not an American nonsense chain hotel. This is a Chinese state guest house.

Breakfast is not designed for westeners, it is a combination mixing Chinese and Westerns breakfast and you must accept that (dont go to China if You think, that Your culture is determinant there)

Place, resort pools and restaurants are clean. It is more than obvious that the personnel are not so fluent in English, but they do their best.

I think most of "negative" evaluations here are written be people who really do not have any idea of Chinese culture.

Learn to respect culture older than yours, ask for service and help politely and you will get it.

Warmly suggest. If you manage to get a room from this resort You shall not be disapointed
Date of stay: June 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviews (51)
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2 - 7 of 51 reviews
Reviewed 17 April 2015

Prices higher than the best in Europe and service of chinese farmers
Location so and so, staff not able to speak english well enough, luhuitou golf club near, but,
the worst golf in China: huge fees, not educated, not smart waiters and caddies ( they are hainan people, the worst, with no culture) and golf services almost at the lowest level.
价格高,比最好在欧洲和中国农民服务
位置,某某,工作人员不能说英语不够好,鹿回头高尔夫俱乐部附近,但是,
最糟糕的高尔夫在中国:巨额费用,没有受过教育,不聪明服务员和球童(他们是海南人,最坏的人,没有文化)和高尔夫服务几乎处于最低水平。

Date of stay: August 2014
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank Anleis C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2013

The hotel is nearly empty yet they have placed us in a room for six nights and there is maintenance being carried out using power tools and heavy hammers ( breaking up tiles off the floor) this states Berle 0800 hours and carries on to after 1800 hours . We have complained three times and been assured that it will be restricted to 0900 to 1200 midday no offer of a replacement room at all and still they carry out the work for 10 hours a day . We booked and paid for the room thru Agoda so we have no recourse as it is paid for the whole six nights . If we hadn't pre paid I believe we may have been treated differently . I emailed the hotel senior management as they are face less no senior people at the front desk ever and they have just ignored us .

Room tip: Ask about possible repairs and maintenance before you book
Date of stay: July 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Klassi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2013

Absolutely loved this place. Beautiful hotel in a nice, quite area of Sanya, which is cosy, but only a short cap ride away from the city center.

To me, downtown Sanya is not the most beautiful place in world, but that doesn´t matter, because you can enjoy your time in this beautiful hotel. The hotel is in good shape and a tropical paradise. Nice open setting (you can feel a warm breeze almost everywhere), pool area (which was almost totally empty all the time) and super friendly staff. And yes, very few people speak English. But don´t forget your in China, this is nothing new. With a little smile and some gestures every problem can be solved.

Breakfast buffet was great, with a nice choice of asian and western tastes. For dinner there are some nice sea food restaurants down by the water front, but nobody speaks English. We had the concierge write some things down on paper, so we used that for ordering ;-)

We would love to come again...

Date of stay: March 2013
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Gregsen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 April 2012

We arrive during the night. Taxi driver cant find the hotel. There s no indication around and on the hotel....
Nobody speak english
Room are beautifull but need no privacy, no separation between bathrooms/toilets and the room
The joke was when we want to go to the beach... On the book lovey beach
But reality is far away, garbage, constructions.... It s impossible
We must stay 8 nights we check out afer 1 night
If you need no services and no beach it could be an option....

Room tip: Take care of construction...
Date of stay: April 2012
  • Trip type: Travelled on business
    • Value
    • Location
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    • Cleanliness
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Thank jeromeBali
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 March 2012

my wife and I stayed here during the mid autumn festival last year, the hotel is a lovely villa type design, with great surroundings, a decent pool and a small beach is 5 minutes walk away. It is about 15 minutes by taxi from Sanya aiport and also close to the local town, which is good. In-fact based on my stay here, Sanya seems to be quite a friendly place.

Service and facilities at the hotel were good. The room had a seaview and overlooked the pool, it was a very spacious room with a good sized balcony. The breakfast menu was superb with lots of different things available.

We booked this from an agent and got a really good deal, and we will be going back there again this summer.

Room tip: booking: a group purchase via travel agency will get you the best deal and request a room with a sea view.
Date of stay: October 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AzitiZ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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