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Andrew B
London, United Kingdom

won't go back!

Review of Atlantis Sanya
2.0 of 5 bubblesReviewed 27 Dec 2023
Disappointed! Check-in was slow and VERY poor, we bought a package but was told they had cancelled it. Paid extra for sea view, but got a land view. Breakfast was only OK, even though I'm comfortable with Chinese food. Overall it seems post-covid they have made efforts to cut costs and the poor level of service is clear. House keeping was good.
Date of stay: December 2023
Room Tip: Pls don't expect this is anywhere close to Dubai Atlantis.
Trip type: Travelled with family
2.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
2.0 of 5 bubblesService
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Reviewed 17 November 2023

We had a great time staying 3 nights.at Atlantis. Stay includes complimentary mulit pass to the attached waterpark, aquarium, daily refill minibar, slippers and are very generous with their bottles of water.
This hotel is huge. Reception was quick and fast. Generally staff were friendly and helpful.and you can find one pretty much in every corner!!
Breakfast was a feast! There were multi stations of Western and Asian food including lots of dessert, pastry and plenty of choices of ice cream.
The rooms generally have some water view. Rooms very comfortable, modern, generous with children bathrobes and toothpastes and other amenities.
People here pretty much wear their complimentary robes and slippers everywhere.
The pools and beaches are a 5min walk outside.
It was a great stay
Had fun and felt like a kid again with the waterpark rides !!

Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Anonymous A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 13 April 2023

We really enjoyed Everything was good except the communicate part we really struggle otherwise I have give 5 star but I will come back for sure if they hire more International staff because they will make it easier for us

Date of stay: March 2023
Thank Sibasss
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 August 2022 via mobile

I mostly enjoyed my trip with my family to the water park. Even during Covid-19 times it has great customer service and enjoyable restaurant and rides in the water park . I’ve visited multiple times in the past few years and it has been awesome 😎

Date of stay: June 2022
Trip type: Travelled with family
Thank Beauty O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2022 via mobile

After three months of lockdown in Shanghai, we wanted to escape the city for a week. As a young family with a four-year old and five-month old, we wanted fun, easy and relaxing. Atlantis did not disappoint.

It was easy to keep our daughters entertained and I would highly recommend the wave pool, c show, mermaid photos and the quiet & shady pool next to the beach.

Restaurant wise, Gordon Ramsey and Crab were the highlights and both very welcoming of families.

Finally, for an easier ride go for the Imperial club which offers a quieter breakfast experience and free flow from 5-7pm. For a day by the pool, it’s worth spending the 200-300 RMB to rent a Cabana. Also, you can get by without speaking Chinese, but it definitely helps to speed things up. As we stayed longer, we were assigned Louise (an English speaker) who was super helpful in helping us to book experiences, restaurants and offering suggestions.

Date of stay: July 2022
Trip type: Travelled with family
Thank Cruiser24329590018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 July 2022

This was our second stay at the resort and it lived up to all our expectations once again! For such a large property, service standards were extremely high and there was always someone to help us out. We spent a couple of days at the water park - always a joy! Word of advice - go as soon as the park opens and do all the popular rides first, as they do get busy!

We also checked out the C Theatre Show - a true spectacle with lots to do and plenty of excitement for the kids. Our Dolphin snorkeling experience was one we will not forget - a must do for families. The Lost Chambers is very well maintained, and we enjoyed a good few hours in the aquarium.

Noteworthy of course are the restaurants - we dined at Netsu (delicious Japanese!), Crab Kitchen for its most amazing asian fare that took us back home, and also Break Street Kitchen and the Food Court. Excellent food choices for all the family.

To call this resort just a hotel would not do it justice, as Atlantis is an adventure all rolled into one. We can't wait to come back and we highly recommend it to all families looking for an amazing family vacation!

Date of stay: July 2022
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1  Thank Lena G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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