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Beauty O

Recommend place to visit

Review of Atlantis Sanya
5.0 of 5 bubblesReviewed 11 Aug 2022via mobile
Hotel's Favourite
I mostly enjoyed my trip with my family to the water park. Even during Covid-19 times it has great customer service and enjoyable restaurant and rides in the water park . I’ve visited multiple times in the past few years and it has been awesome 😎
Date of stay: June 2022
Trip type: Travelled with family
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Reviewed 31 July 2022 via mobile

After three months of lockdown in Shanghai, we wanted to escape the city for a week. As a young family with a four-year old and five-month old, we wanted fun, easy and relaxing. Atlantis did not disappoint.

It was easy to keep our daughters entertained and I would highly recommend the wave pool, c show, mermaid photos and the quiet & shady pool next to the beach.

Restaurant wise, Gordon Ramsey and Crab were the highlights and both very welcoming of families.

Finally, for an easier ride go for the Imperial club which offers a quieter breakfast experience and free flow from 5-7pm. For a day by the pool, it’s worth spending the 200-300 RMB to rent a Cabana. Also, you can get by without speaking Chinese, but it definitely helps to speed things up. As we stayed longer, we were assigned Louise (an English speaker) who was super helpful in helping us to book experiences, restaurants and offering suggestions.

Date of stay: July 2022
Trip type: Travelled with family
Thank Cruiser24329590018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 July 2022

This was our second stay at the resort and it lived up to all our expectations once again! For such a large property, service standards were extremely high and there was always someone to help us out. We spent a couple of days at the water park - always a joy! Word of advice - go as soon as the park opens and do all the popular rides first, as they do get busy!

We also checked out the C Theatre Show - a true spectacle with lots to do and plenty of excitement for the kids. Our Dolphin snorkeling experience was one we will not forget - a must do for families. The Lost Chambers is very well maintained, and we enjoyed a good few hours in the aquarium.

Noteworthy of course are the restaurants - we dined at Netsu (delicious Japanese!), Crab Kitchen for its most amazing asian fare that took us back home, and also Break Street Kitchen and the Food Court. Excellent food choices for all the family.

To call this resort just a hotel would not do it justice, as Atlantis is an adventure all rolled into one. We can't wait to come back and we highly recommend it to all families looking for an amazing family vacation!

Date of stay: July 2022
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1  Thank Lena G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2021 via mobile

One of the worst family hotels I stayed at, though the facility is quite new.

1, there is no lounge... it is another catering service ran on two different floors of the hotel... long lines to get in, people don’t leave after finish... it is a nightmare!
2, for one thousand dollar night, you’d expect comfortable slippers... we got well worn lastic pairs...
3, everywhere lines are very long... this is expected of CNY, but better service during this time of year?
4, the whole hotel does not have a ice bucket that can hold a bottle of wine...
5, could find a place to hang my coat at the lounge... really...

Honestly... nice hotel... good amusement park... but no food around that is decent in terms of culinirary taste... everything closes...

Room tip: Expect a 4 star or stay elsewhere and go for the amusement park...
Date of stay: June 2021
Trip type: Travelled with family
Thank YuxinD3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 April 2021 via mobile

Having stayed in Atlantis Dubai I booked Atlantis Sanya expecting the same standard. How wrong I was. Staff simply tell you no if they cant speak english. Everything takes so much longer.

The restaurants are fully booked so dont expect to eat there. The sun loungers cannot be repositioned. The duty manager promises they can be moved simply phone zero if you have any problems. The next day I am told the opposite. So frustrating and not a relaxing time at all.

Date of stay: April 2021
Trip type: Travelled solo
Thank marty o
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yin Leon, 营销 at Atlantis Sanya, responded to this reviewResponded 25 April 2021

Greetings from Atlantis Sanya! Thank you for spending time sharing your recent staying experience with us. Pertaining to the issue highlighted in your feedback, we have noted and planned to organize more English Language Training/Classes for our colleagues to improve English Language proficiency level in order to serve our non-chine speaking guests better in the future. We really appreciate your feedback and looking forward to welcoming you back to Atlantis Sanya soon.

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Reviewed 1 April 2021 via mobile

From arrival to the end we had a great time at the Atlantis Sanya. I checked in for my wife's surprise birthday and I must say that all the staff have been super attentive in creating a great experience. The water park was very organized, clean and despite busy time, the staff was very proactive and accommodating. All Food & Beverage experience was also great. Well done to all staffs and management! Thank you

Date of stay: April 2021
Trip type: Travelled as a couple
Thank M6308YMphilippea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Yin Leon, 营销 at Atlantis Sanya, responded to this reviewResponded 25 April 2021

Greetings from Atlantis Sanya! Thank you very much for spending time sharing your recent staying experience with us. We truly appreciate it. We hope you enjoy the service experience and facilities provided by our Resort. We are looking forward to welcoming you back again to Atlantis Sanya soon!

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