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bachelor8

Great stay !

5.0 of 5 bubblesReviewed 12 Feb 2022
This resort has a heated pool located in the third floor with spectacular sea view. In addition, there are two other pools along the seashore. Upgraded to a suite with amazing sea view. The whole property was designed very stylishly and modern. Staffs were very professional and friendly. Breakfast were very great.
Date of stay: February 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ZHANG BOBBIE, 业主 at The Shanhaitian Resort Sanya, Autograph Collection, responded to this review
Responded 15 Mar 2022
Dear guests, thank you for choosing to stay at The Shanhaitian Resort Sanya,Autograph Collection. We are pleased to bring you a satisfying stay experience, We look forward to your next stay and wish you all the best!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 November 2021

Shanghaitian is a comparable small hotel in China, but has a lot of benefits. We choose the hotel for 3 nights as we supposed to meet another friend in Sanya, therefore we wanted to stay close to the center. The welcome was very kind and we loved the spacious room, facing mainly the ocean and overlooking the other partner hotel JW Marriott. The bay is nice but you can’t go to the ocean/ beach as it’s locked and very rocky.
The breakfast was also full of variants, we love Chinese food so we didn’t miss anything although a huge selection of pastries and bread awaits you. Many freshly squeezed fruit juices and salads.

Also the pool area is quiet nice, a big infinity pool on floor three and two others on the lower levels. We tried the infinity once but felt more calm and relaxed on the ground floor. It would be nice to have a regular pool bar service around, although they have a pool bar you need to go yourself to order and check. The food from the pool menu is unfortunately not our taste, the burger was soso and the bruschetta exists of two small tiny pieces of bread with mushrooms, small hill of Ricola aside, a bit overpriced with 68RMB, in our opinion. The wine/ beverages are ok , nothing special and the wine (which we like to drink mainly) isn’t spectacular. But they try to make you comfortable and issue also an English speaking contact by wechat if you wish for. We mainly dined outside as there was a great Italian outside and we didn’t eat western food for a long time.
So overall for a short stay I would choose again. We wanted to have twice a pedicure but unfortunately wasn’t possible , but didn’t know why, but found it outside quickly.

Date of stay: November 2021
Trip type: Travelled as a couple
2  Thank suerke
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enid Zhou, Guest Services / Front Office at The Shanhaitian Resort Sanya, Autograph Collection, responded to this reviewResponded 4 November 2021

Dear Guest,

We are delighted to have been your chosen hotel during your recent stay in Sanya. It was truly a pleasure to serve you.

We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you.

Thank you for staying at the Shanhaitian Resort Sanya, Autograph Collection and we hope you choose to create more memories with us whenever your travels bring you back to Sanya.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2021

This is my second stay at Autograph Collection, this time just for two nights. Overall the stay was satisfactory. There is no major complaint, however at the same time there was nothing that stood out as exceptional.

The hotel was almost at full capacity and no suite upgrade, however they managed to upgrade me to a room with an ocean view (though it was on a low floor)

Platinum recognition seems good, with a letter outlining the benefits including two drinks from a set list from the bar per day, pressing of garments and late check out etc.

I experienced both the breakfast and dinner buffet and both had a good selection of Chinese and Western. The dinner was more geared for Chinese, however their Hot Pot at dinner is good.

Rooms are clean, modern, however they seem to use a bleach that overpowers the room and in particular the bathroom. This went away by the second night though.

This hotel seems popular for the younger crowd and very instagrammable if you are into that!

I would like to see the pool bars opened, serving some cocktails to enjoy by the pool. The indoor bar lacks ambience and just had a few tables inside. I would also like to see them improve on their cocktail skills as they are average to say the best.

I would have a short stay here again if the price was right or if there is marriott reward availability.

Not my favorite hotel, yet not my worst!

Room tip: High floor
Date of stay: July 2021
    • Location
    • Rooms
    • Service
3  Thank carlton_jj
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2020

The bed is worn down, the washstand full of water-logging and the glass is so dirty. Not firendly sevice make all things more confesion.What’s the meaning of “luxury collection ”. As for a elite member of Marriott, what I want to say is that the room only worth $60-100 , over $100 it is not recommend.(p.s :there will be noise around cause the construction and maybe some devices also will not available (such as tel).

Room tip: basic room not recomend
Date of stay: November 2020
    • Location
    • Sleep Quality
    • Service
Thank qianjianlin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Enid Zhou, Guest Services / Front Office at The Shanhaitian Resort Sanya, Autograph Collection, responded to this reviewResponded 24 November 2020

Thank you for taking the time to share your valuable feedback. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.

Your comments has been shared with the hotel team, we wil improve better service and offer the good conditional facilities to our guests in the future.

Thank you for staying at the Shanhaitian Resort Sanya, Autograph Collection and we hope you choose to create more memories with us whenever your travels bring you back to Sanya.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2020

We stayed there for 3nights at the 12th floor, 180degree view room, really amazing view up there. We would like to thank you so much for all the staff, everyone is so professional, polite and always helpful, every single one.The hotel is super clean, modern style and well equipped. Swimming pools are very good. The Hotel location is just great, walking distance to DaDongHai beach. Once again Thank you very much again to everyone and we will definitely be back to stay here again.

Date of stay: November 2020
Trip type: Travelled as a couple
Thank zuyuingame
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 August 2020 via mobile

I wanted to thank the Shanhaitian Resort for a lovely stay. Everyone was very very friendly and made us feel at home. This was our first stay and quickly we felt as though it was a regular hotel. We have tried many of the hotels in the area but coming back to this one for sure.

Well done Hotel team for a great hospitality culture.

Date of stay: August 2020
Trip type: Travelled as a couple
Thank 445jonp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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