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Jervis59
Luxembourg City, Luxembourg

Relaxing week in comfort

5.0 of 5 bubblesReviewed 6 May 2024
This was our first experience in Sanya - billed as the Chinese Hawaii. Having travelled extensively in China, we were nervous about how good the service would be. We need not have worried.
We booked an Ocean view club room, which was spacious and impeccably clean. On the seventh floor we had a good view of the gardens and the bay with the toing and froing of ships out to sea and water sports nearer to shore. Plenty of complimentary water bottles so no fear of dehydration.
There are two main pools, and we used both. The larger one circles the hotel and you can take a mini canoe and paddle around! The infinity pool at the beach is more traditional and relaxing.
There are four restaurants and all are of a good quality and the service, whilst English may be limited, is keen and if you use a translation app, all is smooth. At reception there are two staff who speak fluent English who can help with any queries.
Restaurant reviews have been provided separately, but the Italian chef looks after you well in 'Sofia' is excellent, the buffet breakfast has a vast selection, 'Sand' provides a relaxed outdoor experience, and the Chinese restaurant 'Pearl' has a fabulous 'mapu tofu'.
The beach at Yalong Bay is several miles long, and there are Western hotels all along it, so if you were here for longer, there are several other restaurants you can try.
One of the top ten golf courses in China, Yalong Bay GC is only 15 minutes walk from the hotel so this is a dream for golfers!
Date of stay: April 2024
Room Tip: Avoid Chine Public Holiday weeks!
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (4,172)
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Reviewed 7 November 2023

The Ritz carlton is a. huge beachfront resort comprising of several buildings connected by undercover outdoor walkways. The rooms are luxurious and oversized with walk in wardrobe, separate toilet, shower and bathroom.and sofa. The rooms have a mulit function master control panel with electronic curtains. There are many charging stations, control panels, even an inbuilt TV within the mirror in the bathroom( some rooms). Each room has a very comfortable bed, complimentary fruit, generous bottles of water, slippers, TWG tea bags and expresso coffee machine
The gardens are beautiful with many water features. There are several pools , an infinity pool and the larger beach resort pool. Both pools are warm. Sitting at night by the pool listening to the live music is truly relaxing. Breakfast has a huge variety of Western and Asian foods- choices are plentiful!!
We got a gift bag on check out too!!
The only downside would be that staff have limited or no English including reception area. A pity. Otherwise, overseas tourist would truly enjoy staying here.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Anonymous A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 August 2023 via mobile

Awesome hotel. Two very nice pools. One of them is sandy like on a beach. The second is heated. We realized it was heated inly after a week but was still great even thought is was very hot in the water 😂😅
They have very nice and tasty BBQs on the outside porch daily
Food is very good in all the restaurants
Hotel is very clean staff is very nice and friendly
Great experience
Will be back for sure!!!

Date of stay: July 2023
Trip type: Travelled with family
Thank OnAir33611061195
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 August 2023 via mobile

We had such a wonderful time staying at Ritz Carlton Sanya celebrating 15 happy years of Love and Romance together. It was our first time visiting Sanya. After researching through Google and TripAdvisor reviews, we decided to have our special anniversary trip at RC Sanya.

As an Ambassor Elite member of Bonvoy, we were welcomed with warm and kind gestures from complimentary pick up from the airport, a designated personal butler services, sweet in room decorations welcoming us and on our special day with bottles of sparkling wines, flowers, cake, balloons, daily fresh whole fruits and fresh coconuts, attentive housekeeping team, daily F&B credit, spa treat and manymore.

We booked the garden pool villa hoping to be upgraded to the beachfront villa. Unfortunately, we did not get any luck this time. Haha. The entire property looked bit tired and less appealing.... we were kind of worried when we reached the hotel lobby... But then our impressions changed almost immediately when we stepped into our villa, it's well maintained, all the electrical appliances were up to date and practical, large screen TV's, automatic toilet seat (one of the best thoughtful designs I've ever used), USB cable friendly at every corner of the rooms, Nespresso machine... The huge and deep bathtub was a big plus! 👍❤️ How we wished we could stay here when doing several times of Hotel mandatory quarantine during the past 3 years of pandemic. 😆

Now we would like to highlight the most important assets of RC Sanya, the people! 👏😍♥️ Oliver, our personal butler, who would go all the extra miles to make us happy. He jotted down all our likes and dislikes when checking us in, and shared some special info's like our special diet to F&B chef's and team. Shirley the manager, Frank, Chef Tom from Pearl Restaurant and Chef Andy from Sofia Italian restaurant did a marvellous job in accommodating our preferences especially when one of us was suffering from tummy flu before going to Sanya. Zoe, who helped us getting medical consultation and medicines. And also not to forget Jilly, Viky and the breakfast team at Sand Grill and Bar. Everyone was just too kind enough to tailor something for us out of the menu throughout our stay, we were truly grateful for all the efforts extended to us. 🙏😍♥️ Our spa masseuse ladies Lily and Amy, thank you for pampering us with your skillful hands. Chen Xiang Li and Carry from housekeeping team had made our stay amazingly comfortable. They're extremely hardworking, always with smiling faces wherever we met them. As frequent travellers, we usually don't encourage daily make up rooms as we find it's not necessary plus not environmentally friendly. Somehow I just kind of looking forward to the room being dressed by Xiang Li and Carry, their attetion to details, the neat and tidiness of displaying guest's personal items were just beyond 5 stars service!

We also enjoyed some of our nights listening to live bands performed by Leon and Walds at Sand Grill. They could really sing chinese songs too! It would be even better if the bands could sing little longer than 21:30? That's a shame to leave guest's moods hanging when the night is still young. 🤭😅

Last but not least, our 'family' in Sanya, Quan who was being appointed to drive us around Sanya. Since it's a 8 hours long day trip, we invited Quan to join us along while sightseeing and dinner together, we feel that would be more considerate than just letting him wait for us in the car all day. In fact, I think Quan enjoyed as much as we did and we have shared some of our family histories towards the end of the day.

Thank you once again for making our 15th anniversary a memorable one! Hats off to each and everyone whom we have met at RC Sanya!

Date of stay: July 2023
Trip type: Travelled as a couple
Thank vincybie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 July 2023

My partner and I recently stayed at the Ritz-Carlton Yalong Bay Resort and we couldn't have been happier with our stay! As regular Ritz-Carlton Hotel guests, we can safely say that this hotel is up to par with the Ritz standard.
First things first, we arrived at the hotel around 6 hours before check in due to arriving on an early flight and the staff did everything in their power to make sure that we swiftly got a room.
While we waited for our room (it took approximately an hour), we explored the expansive grounds and were pleased with how well-kept the grounds and facilities were. We eventually got our room (Deluxe King-Resort View) and again were satisfied with its proximity to pools, the beach and most of the hotel's facilities.
The daily breakfast buffet was expansive and offered a wide variety of foods from across the world. Additionally, the evening BBQ buffet at Fresh8 was an amazing experience for both of us.
All in all, we were extremely pleased with our stay and we would like to thank all of the staff and we'd like to specially commend the General Manager Mr. Widodo on excellently running the resort. We can't wait to come back!

Room tip: Breakfast gets a bit crowded around 9 AM, try to go earlier.
Date of stay: July 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Jevonh000
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 December 2022

This hotel is amazing, mostly because of the staff . The hotel itself is huge and beautiful but as always it is the experience you have with staff that makes it . 100 percent of them are friendly . We love our lady cleaner she is so sweet . We are still here actually and have a day to go but wanted to write while still fresh in our heads . The gardeners are lovely and wave at you and say hello as they go past in their golf carts , the pool staff always say hello , restaurant staff are very hard working and professional . This hotel has had to cope with Covid staff shortages and a sudden unexpected influx of mainland guests and they have done so very professionally . We had a small issue when we checked in due to those things and they have more than made up for it with special treatment and service . I have to mention two stand out staff - Lynn the duty manager who has impeccable English and wonderful customer service skills and Budi ( from Bali ) he is amazing in the way he checks how you are every day and if you need anything , he sorts it out . Look for them as they are simply lovely and wonderful with guests . I gave myself sunstroke and was looked after so well with Lynn arranging deliveries of burn cream and other products . The food has been excellent - breakfast is a joy and the Xmas set menu was exceptional so well done to the chefs . It’s a delight to walk around this hotel as it has lovely grounds . I can’t recommend this hotel enough. !

Room tip: Be careful the sun is fierce here so make sure you have a chance to get shade if around the pool - umbrellas in high demand go early !
Date of stay: December 2022
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank taxedteacher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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