My favorite chain of hotels is the Ritz Carlton, they just never disappoint. The hotel is located on the beach and offers magnificent views of the ocean, and its gardens are well kept, lush and beautiful. Many options for kids activities, and great pools (both for adults and for kids), remarkable staff and tasty food options.
We had a garden villa (sea view villas were under refurbishment), and it had a beautiful private outdoor area and pool, but the villa and its outdoor area could need an update. Villas are spacious and come with a little kitchenette (great if you travel with small kids).
The staff is what makes this place stand out, however. I would like to warmly thank Leo in the reception for his wonderful service and can do attitude, he took care of us from the moment we checked in till the moment we checked out, he went up and above to make sure we had everything we could ever need. He is such an asset to the RC Sanya. A big shoutout to Iris and King in the Sand restaurant; always helpful and always on point with their service and so good at remembering guest preferences, and for always having my daughter’s oatmeal prepared to perfection. Also a big thank you to Jackie (?) the chef for taking the time to explain and discuss the very tasty sour/spicy soup noodle dish. A thank you to all other Ladies and Gentlemen that made our stay a wonderful getaway.
Normally I would not rate this a 5/5 - The hotel itself is in need of renovations (but I believe they are already doing this). Many competitors offer more updated facilities at this price point, English level of big parts of the staff could have been better (but they do their outmost to refer you to someone who can help), also the drivers should be better trained at how to install and use a rear facing child seat (not front facing), however it is the service and the kindness of the Ladies and Gentlemen that outweighs the drawbacks easily, and that made our stay a 5/5! RC service values 1, 2 and 3 - checked and exceeded!
