Location at Yalong Bay is superb. The hotel is somewhat older what shows but service, food and spa are a true 5 star experience. During these difficult COVID19 times I was truly impressed by their professionalism in planning your stay. Big compliments to Tom who even helped with the Hainan health code. I will be back soon.
Blackout for a few minutes while I was taking a shower, whole bathroom became pitch black. No water pressure in the shower stall, had to take a shower in the tub. Hot water pressure fluctuates turning into cold water. YIKES!
Hotel Lounge is tucked away at the far end of the hotel in the 2nd or 3rd floor, signs & direction to the lounge poorly displayed as if they are trying to hide this place.
Dear Guest,
Warmest greetings from the Ritz-Carlton Sanya, Yalong Bay! Thank you for your valuable time sharing your constructive feedback and comments with us.
First of all, I would like to sincerely apologize for the unsatisfactory elements of your experience in our hotel. I have already discussed about your feedback regarding the blackout and water temperature issues with our Engineering and HSKP team, we will put efforts on maintaining our room facilities to make sure these issues won’t happen again. Regarding the signage, we already planned to place some signage in the hotel
I would like to sincerely apologize for the unsatisfactory elements of your experience in our hotel. Please contact me directly so that I can personally ensure that you will have an exceptional experience. My email address: sally.zhang@ritzcarltion.com
Best wishes,
Sally Zhang
Quality Manager
It was my first time in this hotel and people are also pleasant. With 3 swimming pools (one warm 29degrees) and beach, you can’t avoid to swim :). You feel really relax and quite. A lot of activities available and SPA is amazing. Sofia restaurant is an excellent Italian one, try it. If you have kids, they have kids club.
Best boutique hotel in town
Best breakfast buffet ever
Good value hotel
Rooms and toilets are premium boutique
Swimming pool are good and water temperature
Highly recommended hotel if you going with child.
Child ammonites are quite usefully
My family and I had a lovely 4-day break at the Ritz Carlton - it represents an excellent choice for holidaying in Sanya. The service is mostly excellent (the necklaces on arrival are a nice touch), the food is superb (the breakfast buffet is wonderful, with a large choice of tropical Hainan fruits, including coconuts), there are 3 huge outdoor swimming pools, a kids swimming pool and activity centre, and the property is based in a more secluded part of Yalong Bay, which means beach time should be relatively peaceful. Its easy to call taxis from the hotel and the service staff are glad to help with destination advice, lending umbrellas etc.
If we had to make a small criticism, it would be that some areas are a bit too monetized i.e. designed around getting guests to part with money. Other hotels we've stayed have given soft teddy bear toys to kids as standard - here you must pay. Use sand toys for the beach.. you must pay. Use a giant inflatable toy in the swimming pool.. can we rent one for half an hour? No, you must pay.
Finally when making a booking, ensure your room is in the newer part - we experienced both older and newer wings... the latter is a step up in terms of comfort. Our room was spacious, with its own private balcony, plentiful supply of fruit, coffee pods, and drinking water, and was equipped with all the mod-cons you'd expect. We really enjoyed our time in the Ritz-Carlton - its design, service, food, features and proximity to the beach are all first-rate.
