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Michwong76
Singapore, Singapore

Business hotel

4.0 of 5 bubblesReviewed 17 Nov 2019via mobile
The hotel has narrow lobby. Lobby and concierge staffs were helpful and friendly to us. Check in and out were fast and efficient.
We booked one family room and one sea view room. We didn’t like the family room as the furniture and deco in the room a bit dated. Although in non spiking floor, but can smell the tobacco smell in the room. Room service was good and provided mobile air purifier but it doesn’t help much. The sea view room, was with newer deco and nice toilet.
We love the teas provided in the room.
The hotel provides more local breakfast spread than international. Service staffs in restaurant are not really well trained.
We specially need to thank Sabrina Wu, the lobby service we met. She put in extra effort to help us buy medicine at around 11.30pm. The service she rendered to us, really very helpful and we were not manage to thank her meet her next day to personally.
The roof top bar we went, nice ambience, food and drinks were good. The service in roof top bar needs some improvements. Please don’t talk bad about your guests because guest could be multi-lingua.
The hotel only has sea view but no beach.
Date of stay: November 2019
Trip type: Travelled with family
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HUALUXEHaikou, 公关经理 at InterContinental Haikou Seaview, responded to this review
Responded 18 Nov 2019
Thank you for choosing HUALUXE Haikou Seaview to stay, and it's our honored to get your feedback. So glad you enjoyed our the service delivery by our Guest Service Manager--Sabrina Wu, and we will share your comments to her and encourage to our team as well. We're so glad that you enjoy our wonderful view, the dining quality at our Sirius Bar which located on the 11th floor. And thank you for your kindly advice as well, we'll feedback to our operational department accordingly regarding to relative service training. Many thanks again for your kindly comments, and waiting for your next stay with us!
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (733)
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1 - 6 of 733 reviews
Reviewed 10 November 2019

A great value hotel stay at Hualuxe. The rooms are clean, spacious and comfortable. Hotel grounds are well kept and maintained and I do hope it remains this way in the future. Breakfast is good value for money and we especially love the clay pot porridge cooked n the spot. The other breakfast spread was good too with a good selection of mostly Asian/Hainanese food. Western selection is quite limited. It'd be good too if management could note that coffee machines should be located within the breakfast area as we need to wait a while for service staff to get our coffee from the kitchen. Overall, a good experience and I'd certainly come back again in the coming year.

Date of stay: October 2019
    • Value
    • Cleanliness
    • Service
Thank GChua2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HUALUXEHaikou, 公关经理 at InterContinental Haikou Seaview, responded to this reviewResponded 11 November 2019

Thank you for choosing HUALUXE Haikou Seaview to stay, and it's our honored to get your feedback during your stay period. We're so glad you enjoyed our comfortable room, delicious breakfast, and tropical garden area. And thank you for your kindly advice as well, we'll feedback to our operational department accordingly. Many thanks again for your kindly comments, and waiting for your next stay with us!

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Reviewed 19 September 2019 via mobile

Indicated by its name, this IHG hotel exhibits extraordinary view of the sea. The sunset and the colourful afterglow makes the waterscape unprecedentedly magnificent. Decorated with traditional Chinese style furnitures, the lounge offers classical dinning experience.

Date of stay: September 2019
Trip type: Travelled with friends
1  Thank Eidns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HUALUXEHaikou, 公关经理 at InterContinental Haikou Seaview, responded to this reviewResponded 19 September 2019

Thank you for choosing HUALUXE Haikou Seaview to stay, and it's our honored to get your feedback. So glad you enjoyed our remarkable 180-degree ocean views, executive lounge and also our staff’s service. At our 11 Floor we have any venue which named Sirius Bar, you will be amazed by the breathtaking ocean and Haikou city view. Tailor-made architectural design of internal or external areas only for your relaxation, the Sirius Bar is a great place to enjoy a glass of wine or cocktail with friends or business colleagues. Many thanks again for your kindly comments. Waiting for your next stay with us!

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Reviewed 13 June 2019 via mobile

Stayed for 3 nights at Hualuxe Hiakou for business and leisure last week. Although the lobby is not as big and grand as the other 5 star hotels it is pretty nice and stylish. Check in was fast and smooth and has English speaking staff. The room was big and comfortable. It had a small kitchen but I found the bathroom a bit small for my double bed room. View is very good if you get the seaview room. All amenities were there and the Japanese style toilet seat was a nice plus. Breakfast was good with a lot of local dishes. I liked the made to order porridge. The rates are reasonable for the service and room. Not much to do around the hotel except for a marina but accessible by taxi. Will stay there again.

Date of stay: June 2019
Trip type: Travelled on business
Thank Mengyau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HUALUXEHaikou, 公关经理 at InterContinental Haikou Seaview, responded to this reviewResponded 14 June 2019

Thank you for choosing HUALUXE Haikou Seaview to stay, and it's our honored to get your feedback. So glad you enjoyed you could stay with us and give these kindly positive comments to our team’s service, comfortable guest room and our breakfast. It’s our pleasure to received it, we’ll share it to our team to encourage everyone as well. Many thanks again for your kindly comments. Waiting for your next stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 May 2019

Arrived in Haikou for a trade show and the organization supplied hotel was rather lacking, so booked a room for my colleague and myself 30 minutes before checking in. As a IHG Platinum member, was warmly welcomed and upgraded from my double twin (cheapest) room upon arrival to a Seaview King. I had never stayed in this brand before, completely impressed. My room was stunning, warm staff, great stay. My partner loved it as well. Keep in mind, it is a Chinese brand, but wouldn't hesitate to stay there as a westerner in the future. The meals cater more to Chinese taste, my partner was in heaven, but found enough for my western palate. I tried to order room service but the food service receptionist did not speak English. I took that with a chuckle, I am in Haikou after all. I will say, the young lady who greeted me at check in spoke excellent English and was a delight. She even called later as a room on a higher level had become available, I told her there was absolutely no need to switch, I loved the room. Overall, great experience, wish I stayed longer. Oh... the bar on the top floor is great for a night cap.

Room tip: Seaview room of the bay
Date of stay: May 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank jwin_colo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HUALUXEHaikou, 公关经理 at InterContinental Haikou Seaview, responded to this reviewResponded 29 May 2019

Thank you for choosing HUALUXE Haikou Seaview to stay, and it's our honored to get your feedback. So glad you enjoyed our remarkable 180-degree ocean views at our Sirius Bar, guest room, Sirius Bar and also our staff’s service. At the Sirius Bar, everyone will be amazed by the breathtaking ocean and Haikou city view. Tailor-made architectural design of internal or external areas only for your relaxation, the Sirius Bar is a great place to enjoy a glass of wine or cocktail with friends or business colleagues. Regarding to our staff’s English skills we’ll also feedback to our training department which to add it as our basic training program and increase every staff’s serving skills. Many thanks again for your kindly comments. Waiting for your next stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2019

The hotel is located in the coast and has magnificent views of the coast and the bridge over the coast. The rooms are great, clean and comfortable. The staff was excellent and the service spot on!

The bar at the top of the hotel is a must go to!

Room tip: Great views
Date of stay: December 2018
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank KON V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Footprints807652, 公关经理 at InterContinental Haikou Seaview, responded to this reviewResponded 16 January 2019

Thank you for choosing HUALUXE Haikou Seaview to stay, and it's our honored to get your feedback. So glad you enjoyed our remarkable 180-degree ocean views, guest room, Sirius Bar and also our staff’s service. At the Sirius Bar, you will be amazed by the breathtaking ocean and Haikou city view. Tailor-made architectural design of internal or external areas only for your relaxation, the Sirius Bar is a great place to enjoy a glass of wine or cocktail with friends or business colleagues. Many thanks again for your kindly comments. Waiting for your next stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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