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Steven I

Beautiful hotel, amazing staff! 5-Star service.

5.0 of 5 bubblesReviewed 5 Oct 2023
We had an excellent visit at the Langham, Haikou! The moment we entered we were greeted by friendly staff and an elegant entry. The room was lovely and comfortable, with a stunning 5-Star view of the city and sea. However, the highlight of our stay was our dining experience! The breakfast spread was fresh and plentiful, and every meal we ate here was delicious and special. The real treat was the service, the manager Adam went above and beyond to make our experience extra special. He helped us decide what to eat, drink, and even gave us recommendations on what to do in the city! We can’t thank him and the rest of the Langham staff enough. We will certainly be returning on our next visit to Haikou.
Date of stay: September 2023
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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Reviewed 27 September 2023

Overall, we had an excellent stay at The Langham in Haikou. My partner and I stayed for 5 nights total. All of the food at their restaurants were excellent, and the staff was very kind, welcoming, and helpful.

The location of the hotel is great if you want to explore the city. Right across the street from the hotel, there is a large park that is nice to walk through. There is also a lot of shopping within walking distance of the hotel. The Mixc mall is less than a 5 min walk from the hotel, and includes many restaurants, a grocery store which is convenient, and high-end luxury fashion stores such as Louis Vuitton, Gucci, etc.

The rooms were clean and the amenities at the hotel were nice. We stayed in the Deluxe king ocean view room, which gave us a great view of the city and water. Our room did not have a patio, but there are some rooms that do.

We utilized their English afternoon tea time and ordered 2 different teas with a wide array of tea cakes and snacks. They also offer a large buffet for both breakfast and dinner. We also ate traditional Hainanese and Catonese cusine at Tang court, which was delicious. Other amenities include a spa, a steam room, and a sauna room (note: the steam room and sauna room are gendered so men and women cannot use them together). The infinity pool overlooking the city is also sweet. There is not a hot tub, but the weather is hot so you don’t really need one. My partner and I also got a couples massage in their spa, which was very nice and relaxing.

Lastly, a very special thank you to the staff at the hotel. My partner and I are American and do not speak Chinese. Though not everyone at the hotel speaks English (which is understandable), there are many staff that do and are very kind and willing to help you with anything you need. Shout out to Adam, Daniel, and Julie, who were very kind, welcoming, and friendly to us throughout our stay.

We hope to visit Haikou again soon, and would stay here again in a heartbeat :)

Date of stay: September 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Scenic40510393866
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 December 2021

Another fantastic stay at The Langham. I was part of a group that had Christmas Day lunch and the hotel staff made the stay a very memorable one. A special mention to Adam who went way beyond to ensure that everything went so smoothly. He was very helpful and attentive. The breakfast service was certainly better than my last stay and that was pleasing to see. Unfortunately, there was no orange juice at breakfast this morning but Adam soon rectified that and brought me a fresh glass when I asked for it. The room was amazing as ever and the staff in the club lounge were very friendly and helpful. Overall, my wife and I had a brilliant stay and we'll certainly be back.

Date of stay: December 2021
    • Value
    • Location
    • Service
1  Thank Adrian71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 January 2020 via mobile

The Langham hotel is a great hotel to stay in terms of value, location and service. Rooms are clean and classy. The reception is located on level 43 and deposit per room is CNY1,000. We had some issues with checking in as "Booking.com" didn't inform the correct room type to the hotel and we were not given the 2 x double bed which we had paid for. Hence the Langham hotel staff (Lily) was very helpful and provided us with 1 King bed and a fold away bed.
The hotel's buffet breakfast is really good value with the selection of fresh juice, coffee, tea, Asian and Western food. Breakfast is CNY100 for adult if you inform the reception a day before else it's CNY198 on the day. Cost for child is around CNY96.
There are many local shopping and food within walking distance (under 10 mins walk) near the hotel. We will definitely return to this hotel if we visit again.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank cynthiay929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 January 2020

Visited the Langham Haikou after a long trip. The first experience upon stepping into the hotel was that it was a quiet and exclusive hotel. Very posh and luxurious. Rooms were exceptionally clean. Our stay at the hotel was made even better when we met a very wonderful service staff at the executive lounge named Coco. Her attention to detail and promptness in delivering excellent customer service has made our stay at Langham Haikou a very memorable one!

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Langham Hospitality Group
Thank ffongsuy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 November 2019 via mobile

I stayed here for business for over 2 years. Perfect location, excellent staff and great views of the city. The food is also very good and the rooms are spacious. Request a room overlooking the bridge if you can.

Only complaint is the internet speed - something to be aware of for business travelers.

Date of stay: November 2019
Trip type: Travelled on business
Thank 594spencerk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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