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Hercules Negri N

Concepcion

4.0 of 5 bubblesReviewed 2 Feb 2020
Lobby, rooms and restaurant very good!
Important point to improve is to allocate more people - waiters at restaurant- service too slow! Too much to too few people!
Location is good - close to mall, main roads and airport
Date of stay: January 2020
Room Tip: Very good, but select far of noise of restaurant that you can hear even in high floor
Trip type: Travelled on business
Review collected in partnership with this hotel
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Carolina San martin, Guest Services / Front Office at Wyndham Concepción Pettra, responded to this review
Responded 18 Mar 2020
Dear

Thank you for choosing us, we will consider the number of waiters per service.

Yours sincerely

Carolina San Martin

Hotel Pettra Concepción
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Amamos y cuidamos nuestro Jardín y terrazas por que sabemos que a ti también te encanta y disfrutas de él. Te mostramos el sector terraza del tercer nivel.
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Reviews (1,146)
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7 - 12 of 1,146 reviews
Reviewed 26 January 2020

Nice hotel in vicinity of the airport with a disappointing finish on functionality...... air conditioning stopped working and could not be reactivated by the staff.
Apart from this poor performance on technology , everybody has been very friendly.

Date of stay: January 2020
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank DirkS04
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Voyager68317971479, Manager at Wyndham Concepcion Pettra, responded to this reviewResponded 28 January 2020

Dear

We apologize for the inconvenience you had with the air conditioning. There was a general breakdown in the air conditioning on the 8th floor that was not solved at the time. We appreciate your comments that will help us improve every day.

Carolina San Martin
Hotel Pettra Concepción

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2019

bad experience, since you booked, no way to cancel, and they charge all your money. bad experience,bad experience,bad experience,bad experience,bad experience. This is the first time to meet such kind of hotel. 4-day night minum for booking, how could?

Date of stay: September 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank lshan947940
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Getaway50897004318, Manager at Wyndham Concepcion Pettra, responded to this reviewResponded 10 September 2019

Dear Ishan,

As you should know, last week we had the APEC meeting in the city, this is why our Hotel was very busy and like all the hotels in the world, our rates were higher, maybe that is the case.

As we do not know your real name, I request you please, contact us to give you an appropriate response according to the situation that really happened with your reservation.

As you can see in previous comments, our Hotel cares about its guests and of course charges only what has been agreed with and informed in the confirmation of the reservation, nothing more.

Yours sincerely,

Charles Jacobsthal
Pettra Concepcion Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2019

The room is clean and comfort, but unfortunately the toilet is separated from shower and the shower room has no door. Staff is so helpful. The hotel is near form airport and very close to the mall. Overall, Pettra Hotel is nice.

Date of stay: September 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Ratih R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Petraccp, Front Office Manager at Wyndham Concepcion Pettra, responded to this reviewResponded 10 September 2019

Thank you very much for your comments, they will help us to improve every day.

Sincerely

Carolina San Martin
Pettra Concepción Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2019

The hotel gets top grade.
The restaurant is not very good to my taste. Breakfast, however, it very good.
There are, to my knowledge, 4 hotels in the area. Pettra is, without doubt the best.
A big shopping mall is just 5 min walk away with a lot of shops and restaurants.....some good but many just normal fast food.

Room tip: Clean, nice, good size. All very well except the drains in shower and wash basin, too slow. A cleaning of drains would help
Date of stay: August 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank 956bengtl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Petraccp, Gerente at Wyndham Concepcion Pettra, responded to this reviewResponded 27 August 2019

Dear 956bengtl,

thank you for taking the time to complete our guest satisfaction survey. We are pleased to know that you have enjoyed your stay at the hotel.

On behalf of all our staff, we thank you for choosing us and we hope to see you again when your travels bring you back to this area.

Yours sincerely,

Charles Jacobsthal
Hotel Pettra Concepcion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2019

Hotel has a excellent staff, good rooms with comfortable bed.
Breakfast was diverse with well made hot dishes. and fruits.as well as the usual breakfast
I had dinner several evenings during my stay, I liked the offerings and the wines served.

Date of stay: July 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank Safari03339921908
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Petraccp, Gerente at Wyndham Concepcion Pettra, responded to this reviewResponded 10 July 2019

Dear Sir,

thank you for taking the time to complete our guest satisfaction survey. We are pleased to know that you have enjoyed your stay at the hotel.

On behalf of all our staff, we thank you for choosing us and we hope to see you again when your travels bring you back to this area.

Yours sincerely,

Charles Jacobsthal
Hotel Pettra Concepcion

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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