We were booked for 6 nights and were welcomed so grandly. From the garage,our bags, concierge (front desk), and wait staff, we were treated royally. Special thanks to the front staff for helping make reservations (dinner & spa), printing out a map and sharing directions, and canceling our stay without any faces or bad energy. I don't consider myself too high maintenance, but after 6 nonstop days of jam packed work/travel and the 6 hour drive from Santiago, I was ready for some comfort. The hotel claims to be remodeled but it's very hard to believe. Some rooms don't have air conditioner, it's pretty noisy depending on your room, some rooms don't have fridges. My room had 1 tiny trash can in the bathroom and only gave me 1 bath towel- took a shower upon arrival 10pm then in again in the am, but it was still wet. If you rent a car, be prepared to get out each time you pull up to the hotel to let them know so they can open the garage and the spaces are teeny. Breakfast was Ok and filled with carbs & sweets (cupcakes), coffee not as good as it should have been. The gym was 2 elliptical, no treadmill, water, mirrors or windows facing city. On another positive note, the wine they had by bottle was incredible and cheap! Recommended by the manager? Again the service was impeccable and deserves 4 stars! However, I'm tired, want increased comfort and am at the Radisson!