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hans l

Bad experience

1.0 of 5 bubblesReviewed 7 Sept 2024
First of all the staff is great really friendly and do an amazing job,
I just had an issue to where I couldn‘t pay for my room for a couple days and told them I will have to leave the hotel for that time and took all my stuff out of the room and the literally told me I have to pay for those nights that I did not stay there anyway when I come back, I had no reservation or anything for that.
I been staying here for almost 2 months and find this absurd how I am being treated right now I’ve spent lots and lots of money at this hotel.
Date of stay: September 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this review
Responded 11 Sept 2024
Dear hans I,

Thank you for sharing your experience. I am pleased to hear that you have had positive interactions with the team, who have been friendly and accommodating throughout your stay.

It was a pleasure meeting you as well to discuss your concerns and I am glad to know that those could be addressed and resolved.

Thank you for your loyalty and we wish you a pleasant remainder of your stay.

Best regards,
Bianca Virkus
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (7,405)
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Traveller rating
5,716
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Show reviews that mention
All reviews dubai marina special thanks recommend this hotel nice room excellent service enjoyed my stay building work metro station min walk shuttle bus amazing hotel amazing staff the club lounge thank you so much duty manager special mention alloro
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86 - 91 of 7,408 reviews
Reviewed 7 September 2024 via mobile

Lovely hotel super clean and had amazing facilities. The hotel staff were so polite and helpful. The housekeeping staff were spectacular the rooms were spotless every day. A special mention to Azad who made us feel super welcome and cleaned the room beautifully.

Room tip: It’s super busy from Friday to Monday as expected so just book things in advance.
Date of stay: September 2024
Trip type: Travelled with family
Thank nancyhousego
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this reviewResponded 10 September 2024

Dear Nancy,

Thank you for sharing such wonderful feedback. We love to hear that we succeeded in providing you a perfect stay. Azad and the team were extremely happy to know that you recognized their commitment and efforts, and we are grateful for your appreciation.

The First Collection Marina Team looks forward to welcoming you back soon!

Best regards,
Bianca Virkus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2024

I've had a great experience at this hotel
I stayed here for 5 days and all these days were amazing
Clean rooms and really helpful staff
Specially Kyaw who gave us anything we asked in less than 5 minutes
Really good staying,totally recommended

Date of stay: September 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OnAir14370109929
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this reviewResponded 10 September 2024

Dear OnAir14370109929,

Thank you for staying and recommending us, your kind review is truly appreciated.

We love the fact that we succeeded in providing you a perfect stay. Kyaw and the team were extremely happy to know that you recognized their commitment and efforts and remembered them.

The First Collection Marina Team looks forward to welcoming you back soon!

Best regards,
Bianca Virkus



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2024

Good spacious rooms with view , breakfast spread had multiple options including indian ones. Premsagar made sure our breakfast went smooth. Good hospitality! The resort also has complimentary shuttles to nearest metro, mall and soluna beach club .

Date of stay: September 2024
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Akanksha P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this reviewResponded 10 September 2024

Dear Akanksha P,

Thank you so much that you have chosen The First Collection Marina and for writing this kind review. We are extremely happy to read that your stay was a fantastic one and that you enjoyed our facilities and the warm hospitality of our team.

Prem was very touched when receiving your praise and proud to have contributed to your fabulous experience.

We hope to get many more opportunities to create wonderful memories for you.

Best regards,
Bianca Virkus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 September 2024 via mobile

Best service in the hotel …………nice hotel,very friendly staff Duwusto .very clean rooms………………….It’s very near to Marina …………………….and the beach ……………………………..and the airport …………………………………really I love this place………………………..🥰🥰🥰🥰🥰🥰🥰🥰🥰

Date of stay: September 2024
Trip type: Travelled with family
Thank Seitai Christof... M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this reviewResponded 10 September 2024

Dear Seitai Christof M,

Thank you so much for the perfect rating and your kind words. We truly appreciate you taking the time out to share your experience with us.

It made our day to know that we succeeded in providing you a fabulous stay and we cannot wait to make your next visit just as positive.

Best wishes,
Bianca Virkus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2024

It was a wonderful experience! The room we took was always clean and on point.
The bed and pillows were comfortable too we slept like babies
Special thanks to Samiullah who always made sure our room was clean.
Would like to thank for our room upgrade too !

Date of stay: September 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Asma A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this reviewResponded 10 September 2024

Dear Asma A,

Thank you for your positive comments. Feedback like yours is valued by every team member here and we are delighted to know that we have been successful in our goal of providing our guests with the best possible experience.

We look forward to welcoming you again.

Best wishes,
Bianca Virkus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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