Room was very beautiful
Wonderful stay in frist collection marina
Staff was brilliant and honestly great especially Kogulan housekeeping guy he help our requirements every.Thank you so much kogulan.we highly recommend this hotel. Tanks
Dear Mario C,
Thank you for your encouraging review. It is rewarding to know that you had a wonderful experience. We are delighted to know that Kogulan left such a positive impression during your stay. Your kind words will be shared with him, and we look forward to welcoming you back for another excellent experience.
Best wishes,
Bianca Virkus
the hotel is very very good I highly recommend it to you we are very well received there especially the swimming pool which is super well maintained by the staff who are also super friendly especially Akash and Udara thank you for their welcome!!!!
Dear Elias H,
Thank you for staying and recommending us, your kind review is truly appreciated.
We love the fact that we succeeded in providing you a perfect stay. Akash, Udara and the team were extremely happy to know that you recognized their commitment and efforts and remembered them.
The First Collection Marina Team looks forward to welcoming you back soon!
Best regards,
Bianca Virkus
Room service. And staff all were good. But in the breakfast so terrific. They were serving bread with fungus i notice that when i called the manager then he said sorry sorry sir if i want i can do anything but i did not. My name is deepak bhatia i booked room for two days on second august and i checked out on 4th
Dear Deepak B,
Thank you for taking the time to share your valuable feedback following your stay with us. Although we aim to provide truly memorable, unique and authentic experiences to our guests, we are saddened to hear that we did not manage to meet your expectations.
We appreciate your kind comments about our team. On the other hand, we sincerely apologize for the experience you had encountered during breakfast, please rest assured that we will address your feedback in detail.
I understand that the team met with you once you raised your concerns, I regret to hear that all the efforts they made to accommodate your requests did not meet your expectations. We strive to provide excellent service and will reinforce our training procedures to ensure that our team handles guest concerns more effectively.
Your feedback is incredibly important to us, and we hope you will consider staying with us again in future.
Warmly,
Bianca Virkus
Linda ayoola I loved the service the rooms are cleaned soo well when i come back to the hotel I come back to a comfortable bed the little things they do mean alot I really appreciate it very polite and respectfully they are making my stay her very enjoyable
Dear Sam sam A,
Thank you so much for the perfect rating and your kind words. We truly appreciate you taking the time out to share your experience with us.
It made our day to know that we succeeded in providing you a fabulous stay and we cannot wait to make your next visit just as positive.
Best wishes,
Bianca Virkus
Amani helped us a lot and all the staff. We were welcomed in a warm way, and all our luggage were taken care of. The staff greets customers always with a smile. I would recommend this hotel to my friends and families, and it is the best experience I’ve had in a hotel.
Dear Hussein A,
On behalf of the The First Collection Marina team, I would like to thank you for choosing us and leaving this kind review.
It is great to know that Amani and all the team took such wonderful care of you and made you feel welcome from the first moment.
Thank you for being our guest and we hope to get the opportunity of hosting you again soon.
Best wishes,
Bianca Virkus
