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BerkshireMate
UK

Just as good as a JBR hotel

5.0 of 5 bubblesReviewed 10 Aug 2024
Booked via booking.com, staycation package that allowed 6am checkin and 6pm checkout.

Arrived at 6:20am, checked in and was given a room straight away on 18th floor. Had not pre-booked breakfast but was given a good deal at check-in which I took. Staff everywhere very friendly, everyone said hello when passing and wished me a good day. Duty Manager Noel made sure I was kept happy. Plenty of taxis outside, read about traffic outside hotel but I never experienced any delays. Good thing about this location is the taxi can get straight onto the main motorway rather than a JBR hotel where it takes 20-30 mins to get to motorway. Marina walk access is practically across the road. Some nice clean cafes next door or nearby. A quick 10-15 minute walk over a bridge and you arrive at the end of the JBR walk so no need for a taxi.

Hotel facilities : Clean, pool small but functional. Spa very good and took a massage with great staff, although prices were a little higher than outside places. Full daily free access to Soluna Beach Club which was perfect and was used every day. Bus service for this beach club was punctual. Bus service to mall too but I never used that.

Room : Clean, had iron, hairdryer, toiletries etc. Only small issue was the shower pressure but I think there is a water saving option fitted which I did not bother to remove. Room was cleaned every day very well.

Breakfast : Good options. They have special order items too like masala dosa, indian channa puris, vegan breakfast etc. I went down for breakfast at 9:30 and walked straight in but I saw if you arrived at 10:30am then there might be some queues to get in.

Overall, I would deffo stay here again as long as the Soluna Beach club access was provided.
Date of stay: August 2024
Room Tip: Pool is small'ish but make sure you get the Soluna Beach Club access included.
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Bianca Virkus, General Manager at The First Collection Marina, responded to this review
Responded 13 Aug 2024
Dear BerkshireMate,

Thank you so much for the great review. We are happy to know that you loved your experience.

I will share your praise with the entire team to let them know to keep up the amazing work. We appreciate your comments, your input is invaluable in helping us to make improvements and to provide the best possible experience for our guests.

We are grateful that we had the opportunity to host and serve you and look forward to your next visit, which is hopefully in the not-too-distant future!

Best regards,
Bianca Virkus

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews dubai marina special thanks recommend this hotel nice room excellent service enjoyed my stay building work metro station min walk shuttle bus amazing hotel amazing staff the club lounge thank you so much duty manager special mention alloro
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159 - 164 of 7,428 reviews
Reviewed 8 August 2024 via mobile

Absolutely amazing experience! The staff was incredibly friendly and attentive, making us feel right at home. The accommodation was clean spotless and comfortable, breakfast caters to everyone and the location is unbeatable. Highly recommended

Room tip: Lots of connection at peak hours. Avoid taxis close to end of December.
Date of stay: December 2023
Trip type: Travelled as a couple
Thank Tourist51016541060
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this reviewResponded 9 August 2024

Dear Darren,

Thank you so much for the great review. We are happy to know that you loved your experience.

I will share your praise with the entire team to let them know to keep up the amazing work.

Thank you for staying with us, all of us at The First Collection Marina look forward to welcoming you back!

Best regards,
Bianca Virkus



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2024

We had a fantastic stay, thanks to the incredible hotel staff. We would like to thank especially Abu who was exceptionally friendly, always greeting us with smiles. His helpfulness and attentiveness really stood out, going above and beyond to ensure our comfort throughout our stay. Every interaction was pleasant, and his genuine hospitality made us feel right at home. Highly recommend!

Date of stay: August 2024
Trip type: Travelled with family
Thank Gergely B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this reviewResponded 9 August 2024

Dear Gergely B,

Thank you for staying and recommending us, your kind review is truly appreciated.

We love the fact that we succeeded in providing you a perfect stay. Abu and the team were extremely happy to know that you recognized their commitment and efforts and remembered them.

The First Collection Marina Team looks forward to welcoming you back soon!

Best regards,
Bianca Virkus



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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

Kogulan from Housekeeping was grate and helpful the view , the pool all worker there were nice i like that place and i will repeat the visit for several times ,
Good and quiet place special for family to many services around like coffee and markets

Date of stay: August 2024
Trip type: Travelled with family
Thank Omar A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this reviewResponded 6 August 2024

Dear Omar A,

Thank you for your positive comments. Feedback like yours is valued by every team member here and we are delighted to know that we have been successful in our goal of providing our guests with the best possible experience.

We look forward to welcoming you again.

Best wishes,
Bianca Virkus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2024

As a family of four with two tween boys, booking a hotel can be expensive because many hotels consider children of this age as adults, requiring us to book two rooms. However, it was nice to find a hotel that allowed us to stay in one room, even converting the sofa into a bed for the kids. Our booking at The First Collection Marina included access to Soluna Beach with hotel transport. Soluna Beach Club, is an exclusive resort for guests of The First Group hotels, it’s located at The Palm Jumeirah within the Balqis Residences on Crescent Road West. Unfortunately, we couldn't take advantage of this free access during our stay due to the challenging weather conditions. The hotel was fantastic, with the staff being exceptionally accommodating. From booking with Mr. Nasser to checking in with Mr. Sajid's assistance, our stay was absolutely worth it and highly satisfactory.

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Gracelle P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this reviewResponded 6 August 2024

Dear Gracelle P,

What a pleasure to read your review. Comments like yours make us proud and encourage us to keep delivering exceptional service and memorable experiences to our valued guests.

I will make sure to share your praising words with the entire team who cannot wait to welcome you back and indulge you with every attention, comfort and kindness.

Thank you for staying with us – see you soon again!

Best regards,
Bianca Virkus

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Reviewed 5 August 2024 via mobile

Sajid was incredible! Extra attentive from the off, eased the check in process, even provided me an upgrade also, always there if I needed anything throughout the visit and overall made me want to return due to the level of service, thanks again!

Date of stay: July 2024
Trip type: Travelled solo
Thank Quest751855
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bianca Virkus, General Manager at The First Collection Marina, responded to this reviewResponded 6 August 2024

Dear TripReviewer101,

Thank you for your kind words, we love to hear that you had a fantastic stay. We truly value your appreciation for Sajid who contributed to your fabulous experience. We will convey your praise to him and look forward to hosting you again soon.

Best wishes,
Bianca Virkus

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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