I wanted to write this review to appreciate the support of Ms BEATRICE KIMANI from the reservations team. She was very accommodating and helpful in regards to our booking. She event upgraded us, made sure the booking and check-in was smooth and also helped us extend a voucher that was to expire in Sep 2021.
Customer Service is key to any organizations success and she demonstrated excellent skills.
I would also like to appreciate Mr Vitalis from the front reception who was very helpful and prompt in regards to the check-in.
The breakfast was good.
Though I believe the portions in Black Smith restaurant could be improved.
M.Hamza