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Vineet Prakash
Houston, Texas

great service experience

5.0 of 5 bubblesReviewed 3 weeks agovia mobile
As I am a Privlee member , I regularly go to the Hilton pool to relax and rejuvenate . I am writing this review to especially commend the attitude and service provided by Mr Zakir , who served me yesterday at the Main Pool . Mr Zakir was very courteous , polite and helpful .
Date of stay: October 2024
Trip type: Travelled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this review
Responded 3 weeks ago
Dear 24vinpr78,

Thank you for taking the time to leave a review of your recent visit to Hilton Dubai Jumeirah. We're glad to hear that you had an amazing experience with us.

Service is one of the most important aspects of a hotel, and I am incredibly pleased to hear nothing but great feedback from you regarding the service our team members provided.

Thank you once again for your loyalty and for recommending us. We do look forward to welcoming you again for your next trip to Hilton Dubai Jumeirah.

Best Regards,
Jean Sebastien Kling
Cluster General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (9,002)
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Traveller rating
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All reviews the executive lounge oceana restaurant private beach building work sea view jumeirah beach beach bar beach front sun loungers half board fantastic hotel early check lydia balconies marina taxis lifeguards
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53 - 58 of 9,006 reviews
Reviewed 4 weeks ago

Incredible Hospitality by Lydia, April, Eiei, Ellen and Marta in the executive lounge
Also Ziena from the front desk is very helpful
Very prime location with private beach.
As a diamond membership in HHonors I highly recommend this hotel for everyone.

Date of stay: October 2024
Trip type: Travelled on business
Thank P8153YFmohameda
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 4 weeks ago

Dear P8153yfmohameda,

Thank you very much for sharing your review and feedback regarding your recent experience at Hilton Dubai Jumeirah.

I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.

We look forward to your continued visits and to welcoming you back.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Didn’t get the wow from this hotel . The room was lovely, but breakfast was slow . Waited 20 minutes for a drink order, to go to a buffet food was ok not 5 star. Then had evening meal just average . They kept running out of food and stood around waiting for them to bring it out . Beach sunbeds cramped next to each other. The toilet and the room flooded over so put towels down to stop the room flooding and managed to turn the water off. To come back to toilet fixed . But all towels left round the toilet . I hate to moan but it’s not a 5 star. And if you really want to go there go room only . There’s loads of restaurants around and not that expensive.

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jessica H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amr Yassin, Guest Services / Front Office at Hilton Dubai Jumeirah, responded to this reviewResponded 4 weeks ago

Dear JessicahM3838UM,

Thank you for sharing your recent experience with us. We sincerely apologize for the areas where we fell short of your expectations. Your feedback regarding the service during breakfast, the evening meal, and the condition of the sunbeds is very valuable, and we will be sharing this with the relevant teams to ensure improvements are made.

We're especially sorry to hear about the issue with the toilet in your room and the delay in fully addressing the matter. This is certainly not the standard we aim for, and we will look into this situation more closely to avoid any recurrence.

We appreciate your kind words about the room and your understanding in offering constructive feedback. Your satisfaction is important to us, and we would love the opportunity to make it right during a future stay.

Should you decide to return, please feel free to reach out to me directly so we can ensure a much better experience for you.

Best regards,
Jean Sebastien Kling
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Meghraj - very accommodating staff member. He helped me no end and nothing was too much trouble. Lovely member of staff, couldn’t ask for more. Xxxxxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxxxxxxxxcxxxxxxx cxxxxxcxxxxxxxxxxcccxxxcccccc ccccccccccc

Date of stay: October 2024
Trip type: Travelled with family
Thank Amy M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amr Yassin, Guest Services / Front Office at Hilton Dubai Jumeirah, responded to this reviewResponded 4 weeks ago

Dear AmymA8160KS,

Thank you for taking the time and effort in sharing your rating, following your visit at the Hilton Dubai Jumeirah.

We hope to have the pleasure of welcoming you back soon!

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Excellent hotel on the JBR waterfront you are made to feel welcome when you enter by all front of house staff, the rooms are always kept clean ,tidy and well equipped
the executive lounge many thanks toLydia , April , Eiei and Ellen who always met you with a welcoming smile they offered an excellent service
the beach and pool areas were always kept clean and tide the staff were always friendly and helpful

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wearside143
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amr Yassin, Guest Services / Front Office at Hilton Dubai Jumeirah, responded to this reviewResponded 4 weeks ago

Dear Wearside143,

Thank you very much for sharing your review and feedback regarding your recent experience at Hilton Dubai Jumeirah.

I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.

We look forward to your continued visits and to welcoming you back.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Yes pillows were excellent and comfortable, received great service from staff Mani Concierge, friendly, polite and very fast . Restaurant service of food served was timely and variety , long service hours for all meal times. The pool side and towel service was brilliant, clean and big.

Date of stay: October 2024
Trip type: Travelled with friends
Thank Gladys M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 4 weeks ago

Dear v7212mzgladysm,

Thank you very much for sharing your review and feedback regarding your recent experience at Hilton Dubai Jumeirah.

I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.

We look forward to your continued visits and to welcoming you back.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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