Dear JessicahM3838UM,
Thank you for sharing your recent experience with us. We sincerely apologize for the areas where we fell short of your expectations. Your feedback regarding the service during breakfast, the evening meal, and the condition of the sunbeds is very valuable, and we will be sharing this with the relevant teams to ensure improvements are made.
We're especially sorry to hear about the issue with the toilet in your room and the delay in fully addressing the matter. This is certainly not the standard we aim for, and we will look into this situation more closely to avoid any recurrence.
We appreciate your kind words about the room and your understanding in offering constructive feedback. Your satisfaction is important to us, and we would love the opportunity to make it right during a future stay.
Should you decide to return, please feel free to reach out to me directly so we can ensure a much better experience for you.
Best regards,
Jean Sebastien Kling
Cluster General Manager