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Khorrum K

The exceptional Executive Lounge Team

5.0 of 5 bubblesReviewed 27 Jul 2024
The Executive Lounge Team is what makes my experience at Hilton Jumeriah exceptional. Sain and the rest of the team do their utmost on making the stay so enjoyable by catering for all our needs. Sain kindly printed my boarding pass off and presented this to me in a folded envelope. This is why I keep returning.
Date of stay: July 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this review
Responded 28 Jul 2024
Dear khorrumk,

Thank you for taking the time to leave a review of your recent visit to Hilton Dubai Jumeirah. We're glad to hear that you had an amazing experience with us.

Service is one of the most important aspects of a hotel, and I am incredibly pleased to hear nothing but great feedback from you regarding the service our team members provided.

Thank you once again for your loyalty and for recommending us. We do look forward to welcoming you again for your next trip to Hilton Dubai Jumeirah.

Best Regards,
Jean Sebastien Kling
Cluster General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (8,860)
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106 - 111 of 8,861 reviews
Reviewed 25 July 2024 via mobile

Excellent for Families,
Clean well presented stayed in a 2 bed suite which was lovely.
Staff very friendly especially Lakshan who was a life guard.
Hotel is located close to shopping and is a great place to go in the evening.
Recommend this place.

Date of stay: July 2024
Trip type: Travelled with family
Thank A M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 25 July 2024

Dear A M,

Thank you very much for sharing your review and feedback regarding your recent experience at Hilton Dubai Jumeirah.

I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.

We look forward to your continued visits and to welcoming you back.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2024

Visited the Spa at Hilton JBR for a couples massage. Definitely recommended. Quality, efficient, professional service. The massage was extremely relaxing and the therapists Aye and Swati were able to identify and target problem areas.
Kim the receptionist was very professional and friendly. We will definitely be booking another before our holiday ends!

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fastreview
Thank Q1433UWsarahh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 26 July 2024

Dear Q1433UWsarahh,

Thank you for taking the time to leave a review of your recent visit to Hilton Dubai Jumeirah. We're glad to hear that you had an amazing experience with us.

Service is one of the most important aspects of a hotel, and I am incredibly pleased to hear nothing but great feedback from you regarding the service our team members provided.

Thank you once again for your loyalty and for recommending us. We do look forward to welcoming you again for your next trip to Hilton Dubai Jumeirah.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 July 2024 via mobile

Stayed at Hilton Dubai Jumeirah Residence for the first time, greeted and welcomed by the friendly bellman. Our reception Tracy was so cheerful, not to forget Yana was really professional and accommodating for our needs. We got really nice room with Ain Dubai view, it's amazing. Room is super clean. Breakfast is good. Overall we are satisfied. Can not wait for another stay. Thank you all!

Date of stay: July 2024
Trip type: Travelled with friends
1  Thank syw1994
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 24 July 2024

Dear syw1994,

Thank you very much for sharing your review and feedback regarding your recent experience at Hilton Dubai Jumeirah.

I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.

We look forward to your continued visits and to welcoming you back.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2024

Amazing place! We would like to thank u from valet Mudassar and Nishanth for being so friendly and their customer service is excellent! Despite of this heat, they didnt seem bothered rather energetic and caring.. keep up the good work and the standard of your professionalism with a heart..

Also , would like to thank you Tracy at reception for being cooperative and sweet when we need her... ❤️

Date of stay: July 2024
Trip type: Travelled with family
Thank angelbY4413BD
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 23 July 2024

Dear Angelby4413bd,

Thank you very much for sharing your review and feedback regarding your recent experience at Hilton Dubai Jumeirah.

I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.

We look forward to your continued visits and to welcoming you back.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2024

The experience was pretty awesome. The Hotel is a little busy for me, but it is a tourist location. Check-in was a GREAT experience! Thanks to Receptionist for your patience!! Visited a couple restaurants while I stayed, they were ok. The house keeping service was THE BEST, AWESOME, I got a puppy and a bird while I stayed..lo Thank you Padma!!

Date of stay: July 2024
Trip type: Travelled solo
Thank DJ D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 23 July 2024

Dear Djdx2053Qt,

Thank you very much for sharing your review and feedback regarding your recent experience at Hilton Dubai Jumeirah.

I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.

We look forward to your continued visits and to welcoming you back.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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