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Muzen S

Friend holiday

5.0 of 5 bubblesReviewed 18 Jul 2024
We had a great stay at the hotel. Everything went smoothly from the moment we checked in. Staff were super friendly and always greeted us in the lobby and corridors. They were always ready to assist. Adnan was lovely when we checked out and helped us with our bags with a smile on his face! We stayed for 3 nights and it was lovely.
Date of stay: July 2024
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this review
Responded 20 Jul 2024
Dear muzens,

Thank you for taking the time to review your visit with us. We will let Adnan knows that you were pleased with his service.

Thank you once again for your loyalty and for recommending us. We do look forward to welcoming you again for your next trip to Hilton Dubai Jumeirah.

Best Regards,
Jean Sebastien Kling
Cluster General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (8,934)
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Reviewed 17 July 2024

One of the best short vacation , great experiences from Fo Aidl; Tracy, mr Karim and FO mgr, warm welcome
Service team Linda and Restaurant mgr Jegan making sure all are good. Special thanks Nushad, Anisha I have to say thanks to HK Tahndra team the lady is very nice 👍 room and view perfect 👌🏽 I can't forget April from 9th floor. Executive floor
The kids enjoy the pool too much life guard 💂‍♂️ is amazing 👏
Love ❤️ you Hilton Dubai Jumeirah

See you Again
مشكورين ما قصرتم

Date of stay: July 2024
Trip type: Travelled with family
Thank Doaa M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 20 July 2024

Dear doaam791,

Thank you for taking the time to leave a review of your recent visit to Hilton Dubai Jumeirah. We're glad to hear that you had an amazing experience with us.

Service is one of the most important aspects of a hotel, and I am incredibly pleased to hear nothing but great feedback from you regarding the service our team members provided.

Thank you once again for your loyalty and for recommending us. We do look forward to welcoming you again for your next trip to Hilton Dubai Jumeirah.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2024

Best of the best in hilton meetings concierge when it comes to support and costumer service, always taking extra mile in his service and very professional.

Date of stay: July 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fastreview
Thank tristaneduave
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Amr Yassin, Guest Services / Front Office at Hilton Dubai Jumeirah, responded to this reviewResponded 21 July 2024

Dear Tristaneduave,

Thank you for taking the time to leave a review of your recent visit to Hilton Dubai Jumeirah. We're glad to hear that you had an amazing experience with us.

Service is one of the most important aspects of a hotel, and I am incredibly pleased to hear nothing but great feedback from you regarding the service our team members provided.

Thank you once again for your loyalty and for recommending us. We do look forward to welcoming you again for your next trip to Hilton Dubai Jumeirah.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2024

Really good hotel facilities and service. The location on JBR beach is perfect. Woudl recommend people to stay here. I've stayed in a few hotels in Dubai and this has been the best so far. There are 7 restaurants, a pool, private beach area and a spa.

Date of stay: July 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chandtailor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 16 July 2024

Dear chandtailor,

Thank you for taking the time to leave a review of your recent visit to Hilton Dubai Jumeirah. We're glad to hear that you had an amazing experience with us.

Service is one of the most important aspects of a hotel, and I am incredibly pleased to hear nothing but great feedback from you regarding the service our team members provided.

Thank you once again for your loyalty and for recommending us. We do look forward to welcoming you again for your next trip to Hilton Dubai Jumeirah.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2024

The hotel is beautiful with the attentive team members and a big smile.The pool was beautiful.The Buffet luch in Oceana was delicious.The spa area is relaxing.The rooms are with balcony, nice view, spacious and very cleaned.The Housepeeing attendant Thet was super attentive wirh big smile.Highly recimmended hotel mainly for leisure guests.

Room tip: If you are are going to Dubai for leisure and to enjoy.Recommended hotel in Dubai.
Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NorthStar13315838343
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 14 July 2024

Dear NorthStar13315838343,

Thank you very much for sharing your review and feedback regarding your recent experience at Hilton Dubai Jumeirah.

I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.

We look forward to your continued visits and to welcoming you back.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2024

I book this hotel for my husbands 40th birthday. We went with our children (5,7,9). The hotel is beautiful and the staff are lovely and very polite. The hotel is located in a perfect location which has many shops and restaurants outside.

The rooms are nice and very spacious, and the beds are soo comfortable. We had a sea view room which has beautiful views especially at night. The food options for breakfast are incredible, there is LITERALLY EVERYTHING available. We didn’t try the main buffet restaurant for lunch or dinner as was by the pool/beach or we were out. The food at Wavebreaker (by the pool) have loads of delicious food and desserts options. We went halfboard, they allow you to pick on the day if you want lunch or dinner which I thought was brilliant.

The only downfall I have to say (reason why I gave a 4 star) is we went halfboard and the drinks were not included. This is the first hotel I have been to where no soft drinks are included in halfboard. Drinks are only included in breakfast, you have to pay extra for a soft drink if you want it part of your half board. Also if you go to a à la carte restaurant for the half board option, you have a set amount of money you can spend per person which you can combine all together, the only problem we found is you can only get starter/main or main/dessert without going over your budget.

Another downfall is the pool is in the shade, it may come in hand in extreme hot weathers but going in December where the temperature was around 27 degrees, any bit of wind felt cold by the pool.

For my husband’s birthday they decorated the room and left a lovely cake in the room.

Overall we had a brilliant time and would love to come back and stay. However, I don’t think this hotel is suitable for those who have small children unless they prefer the beach, as the pool was too high for my children (the do provide life jackets for them)

Date of stay: January 2024
Trip type: Travelled with family
Thank Nazjk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jean Sebastien Kling, General Manager at Hilton Dubai Jumeirah, responded to this reviewResponded 13 July 2024

Dear Nazjk,

Thank you very much for sharing your review and detailed feedback regarding your recent experience at Hilton Dubai Jumeirah.

We are thrilled to hear that you enjoyed your stay and the team went above and beyond to celebrate your special occasions. We have made note of your constructive feedback and will review in order to take corrective actions.

I am sure this feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services.

We look forward to your continued visits and to welcoming you back.

Best Regards,
Jean Sebastien Kling
Cluster General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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